iPad Pro Thick Black Line on iPad 10.5 Screen

Discussion in 'iPad' started by ChinaRye, Jul 15, 2017.

  1. ChinaRye macrumors 6502

    ChinaRye

    Joined:
    Aug 7, 2007
    Location:
    Washington, DC
    #1
    Taking this back to the Apple Store, but thought I would share. I've had just about all the iPads going back to the original and have never had an issue. The 10.5 iPad in the picture is a replacement after the first one was replaced last week due to a dark bruise on the upper hand corner of the screen. And now the replacement iPad seen in the picture developed this think black line in the screen while I was using it, which does not go away no matter what I do. Did force restart, as well as restore - still there. Hopefully the third time is the charm.
     

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  2. dooku77 macrumors member

    dooku77

    Joined:
    Nov 24, 2014
    #2
    Are the 10.5 lemons? I've seen some issues with the screens. Haven't seen much about the 12.9 with screen issues.
     
  3. IPadNParadise macrumors 6502

    IPadNParadise

    Joined:
    Jan 12, 2013
    #3
    Well, I am having issues with my new 12.9". Not enough to return it, but I did buy Apple Care yesterday, first time for any of my iPads. I have another post on here detailing my issues with its inability to backup resolved after totally erasing and setting up as new. Now I have an issue with Affinity Photo for ipad, inability to load Raw photos. Actually, my iPad 4 was the last iPad I had with no irritating issues. My Air 2 had the rotation issue and my 9.7" iPad Pro would constantly freeze if more than about 4 pages were left open, I would have to dbl tap Home, swipe up to close all and the 9.7 would then work normally. What happened to "it just works"? Awww, but the screen is beautiful!
     
  4. Aluminum213 macrumors 68040

    Aluminum213

    Joined:
    Mar 16, 2012
    #4
    No issue with me, but then again I also don't stare at my screen all day looking for issues with it like I know many people do on this forum
     
  5. dooku77 macrumors member

    dooku77

    Joined:
    Nov 24, 2014
    #5
    I've had my iPad 4 since 2012 without issue and just yesterday I gave it to my mom. I think I might miss it.
     
  6. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #6
    Yes all the 10.5 iPads are lemons:p
    --- Post Merged, Jul 15, 2017 ---
    It is likely a cable or connector issue. Apple should replace on the spot. I would do a good iTunes backup prior to going to the store. Things happen. My two 10.5 iPads have worked without flaw.
     
  7. dooku77 macrumors member

    dooku77

    Joined:
    Nov 24, 2014
    #7
    This is the first new iPad I've purchased since 2012 and I've seen too many posts in regards to screen issues.
     
  8. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #8
    I have owned 9 iPads since 2012 but that has nothing to do with what is going on with the OP's problem.

    The vast majority of iPad users do not frequent these forums. It is US that is abnormal. These forums will make you crazy and the bad things tend to get reported while the good do not. We have people crawling into pitch dark closets with their iPad screens cranked up to max looking for the faintest bleed while other are questioning the height of the volume buttons if not exactly equal.

    The OP's problem is isolated compared to the 10.5 units that are just running fine. There will always be defects, but it is you that needs to keep things in perspective. The 12.9 iPads have had their share of problems, too.
     
  9. dooku77 macrumors member

    dooku77

    Joined:
    Nov 24, 2014
    #9
    Well said. As a fan of everything tech, these are the issues that most people will not understand outside of the forums.
     
  10. MrGimper macrumors 601

    MrGimper

    Joined:
    Sep 22, 2012
    Location:
    Andover, UK
    #10
    I've had actual, visible by many people, issues with screens on: iPad 2, iPad mini, iPad mini 2, iPad Air, iPad Air 2, iPad mini 4, MacBook Pro 13". My 9.7 pro didn't have a screen issue, but had scratches on the bezel and was swapped. My pro 10.5 is perfect.
     
  11. Low country macrumors 6502

    Joined:
    Feb 6, 2016
    Location:
    South Carolina
    #11
    LOL...Since 99% of the iPads surface area is screen and is designed to be stared at its kinda hard to not see any issues. The 10.5 has zero quality control. To say its a "lottery" getting a good one is an understatement.
     
  12. Tycho24 Suspended

    Tycho24

    Joined:
    Aug 29, 2014
    Location:
    Florida
    #12
    “Exaggeration on the internet” award of the day awarded to @Low country!!

    (the bogus “statistics” made up on the spot are an EXCELLENT touch!!
    “99% of the surface area is screen...”, “zero quality control”, lmao- NICE!)

    *cue courtesy clap*

    I love my 10.5”!
    Scarcely feel like I “won the lotto” though. =P
     
  13. Relentless Power, Jul 15, 2017
    Last edited: Jul 15, 2017

    Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #13
    I will just assume the bolded part of your post is an anecdotal opinion. So you speak for the other forum members who have received a 10.5 iPad without issues? And the countless iPad users who don't frequent tech forums who have a 10.5 iPad that has no issues as well?

    Any piece of tech can experience issues, but its difficult to have a metric for what devices experience defects and which one's don't. But to say zero quality control isn't Apple's standards, even if that's what you believe.
     
  14. Tapiture macrumors 6502

    Joined:
    Oct 1, 2016
    #14
    Gosh I’m glad I decided to stick with my 9.7 Pro. Yeah, it doesn’t have ProMotion but at least it isn’t defective o_O
    --- Post Merged, Jul 15, 2017 ---
    I agree to an extent, but there have simply been far more reports of issues with these 10.5s than 12.9s or the preceding 9.7 Pro. Of course people are more likely to make a thread if they found an issue, but there are simply a lot more of those types of threads than with other models. Additionally, some of these defects are simply unacceptable. A big black bar across the screen? Yellowing and bruises on the display? Simply should not happen and get past QC. ESPECIALLY from a company who’s all about perfection of product.
     
  15. Tycho24 Suspended

    Tycho24

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    Aug 29, 2014
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    Florida
    #15
    You like Aesop?
     

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  16. Aluminum213 macrumors 68040

    Aluminum213

    Joined:
    Mar 16, 2012
    #16
    Your hyperbole is corny
     
  17. Tapiture macrumors 6502

    Joined:
    Oct 1, 2016
    #17
    Mmmm I think it’s less of me having sour grapes and more of me being a rational consumer. We are all victims of choice-supportive bias, however, as are you :p.
     
  18. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #18
    So you are saying that QC missed the large black line on the OP's screen?

    Afraid the black line developed WHILE USING IT, or did you miss that part.
     
  19. Tapiture macrumors 6502

    Joined:
    Oct 1, 2016
    #19
    They obviously missed something that was wrong that caused it to happen. And in the case of the yellow tint, that slipped past them and was present at the factory. Also did they not test devices in pre-production where they’d catch things like this?
     
  20. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
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    Jacksonville, Florida
    #20
    Sometimes just the assembly can be defective. Just a cable not seated perfectly can cause this to happen. They do test things and it was evidently working when it left the factory as the OP says that the black line "developed" while using it. Who knows the OP could have dropped it for all we know. Not saying they did but thing can go wrong AFTER it leaves the factory.

    Regardless, errors and defects do happen, but they are the exception.
     
  21. Sunshoopa macrumors regular

    Sunshoopa

    Joined:
    Apr 19, 2011
    #21
    Nothing wrong with mine at all and I never have good luck with them. This is actually my first iPad without problems. White is evenly white, black is evenly black, and no dust under the screen.

    My iPad 2 had an image retention issue, yellowing issue and backlight bleed, sent in into Apple a year later, and still had the backlight bleed on the new one. My iPad Air had 3-4 dust specks in the middle of the screen, and a slight backlight bleed, but lived with it.
     
  22. ABC5S macrumors 68040

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #22
    Oh for goodness sake's. I'm taking mine back because it doesn't have any problems, and quality control screwed that up :(:(
     
  23. Newtons Apple Suspended

    Newtons Apple

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    Mar 12, 2014
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    Jacksonville, Florida
    #23
    My 10.5 has not problems either. We are both so lucky!
     
  24. Tapiture macrumors 6502

    Joined:
    Oct 1, 2016
    #24
    Wow this thread has turned from someone sharing a defect with their new iPad Pro, to a dog-pile on people who even suggest that there is possibly a problem with defects on the 10.5. The choice-supportive bias is strong among some people here. “Oh well I got a perfect one so therefore the idea lot of people didn’t is absolutely false! This is the best thing since sliced bread!”
     
  25. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #25
    That simply is not so. Just saying any electronic device can be defective. Apple did not get where they are today by selling defective products. There will always be some defects and Apple will be more than happy to take care of it.
     

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