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iPad Pro Thick Black Line on iPad 10.5 Screen

ChinaRye

ChinaRye

macrumors 6502
Original poster
Aug 7, 2007
374
245
Washington, DC
Taking this back to the Apple Store, but thought I would share. I've had just about all the iPads going back to the original and have never had an issue. The 10.5 iPad in the picture is a replacement after the first one was replaced last week due to a dark bruise on the upper hand corner of the screen. And now the replacement iPad seen in the picture developed this think black line in the screen while I was using it, which does not go away no matter what I do. Did force restart, as well as restore - still there. Hopefully the third time is the charm.
 

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Are the 10.5 lemons? I've seen some issues with the screens. Haven't seen much about the 12.9 with screen issues.
 
Well, I am having issues with my new 12.9". Not enough to return it, but I did buy Apple Care yesterday, first time for any of my iPads. I have another post on here detailing my issues with its inability to backup resolved after totally erasing and setting up as new. Now I have an issue with Affinity Photo for ipad, inability to load Raw photos. Actually, my iPad 4 was the last iPad I had with no irritating issues. My Air 2 had the rotation issue and my 9.7" iPad Pro would constantly freeze if more than about 4 pages were left open, I would have to dbl tap Home, swipe up to close all and the 9.7 would then work normally. What happened to "it just works"? Awww, but the screen is beautiful!
 
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IPadNParadise said:
Well, I am having issues with my new 12.9". Not enough to return it, but I did buy Apple Care yesterday, first time for any of my iPads. I have another post on here detailing my issues with its inability to backup resolved after totally erasing and setting up as new. Now I have an issue with Affinity Photo for ipad, inability to load Raw photos. Actually, my iPad 4 was the last iPad I had with no irritating issues. My Air 2 had the rotation issue and my 9.7" iPad Pro would constantly freeze if more than about 4 pages were left open, I would have to dbl tap Home, swipe up to close all and the 9.7 would then work normally. What happened to "it just works"? Awww, but the screen is beautiful!
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I've had my iPad 4 since 2012 without issue and just yesterday I gave it to my mom. I think I might miss it.
 
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dooku77 said:
Are the 10.5 lemons? I've seen some issues with the screens. Haven't seen much about the 12.9 with screen issues.
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Yes all the 10.5 iPads are lemons:p
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ChinaRye said:
Taking this back to the Apple Store, but thought I would share. I've had just about all the iPads going back to the original and have never had an issue. The 10.5 iPad in the picture is a replacement after the first one was replaced last week due to a dark bruise on the upper hand corner of the screen. And now the replacement iPad seen in the picture developed this think black line in the screen while I was using it, which does not go away no matter what I do. Did force restart, as well as restore - still there. Hopefully the third time is the charm.
Click to expand...

It is likely a cable or connector issue. Apple should replace on the spot. I would do a good iTunes backup prior to going to the store. Things happen. My two 10.5 iPads have worked without flaw.
 
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dooku77 said:
This is the first new iPad I've purchased since 2012 and I've seen too many posts in regards to screen issues.
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I have owned 9 iPads since 2012 but that has nothing to do with what is going on with the OP's problem.

The vast majority of iPad users do not frequent these forums. It is US that is abnormal. These forums will make you crazy and the bad things tend to get reported while the good do not. We have people crawling into pitch dark closets with their iPad screens cranked up to max looking for the faintest bleed while other are questioning the height of the volume buttons if not exactly equal.

The OP's problem is isolated compared to the 10.5 units that are just running fine. There will always be defects, but it is you that needs to keep things in perspective. The 12.9 iPads have had their share of problems, too.
 
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Newtons Apple said:
I have owned 9 iPads since 2012 but that has nothing to do with what is going on with the OP's problem.

The vast majority of iPad users do not frequent these forums. It is US that is abnormal. These forums will make you crazy and the bad things tend to get reported while the good do not. We have people crawling into pitch dark closets with their iPad screens cranked up to max looking for the faintest bleed while other are questioning the height of the volume buttons if not exactly equal.

The OP's problem is isolated compared to the 10.5 units that are just running fine. There will always be defects, but it is you that needs to keep things in perspective. The 12.9 iPads have had their share of problems, too.
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Well said. As a fan of everything tech, these are the issues that most people will not understand outside of the forums.
 
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I've had actual, visible by many people, issues with screens on: iPad 2, iPad mini, iPad mini 2, iPad Air, iPad Air 2, iPad mini 4, MacBook Pro 13". My 9.7 pro didn't have a screen issue, but had scratches on the bezel and was swapped. My pro 10.5 is perfect.
 
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Aluminum213 said:
No issue with me, but then again I also don't stare at my screen all day looking for issues with it like I know many people do on this forum
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LOL...Since 99% of the iPads surface area is screen and is designed to be stared at its kinda hard to not see any issues. The 10.5 has zero quality control. To say its a "lottery" getting a good one is an understatement.
 
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Low country said:
LOL...Since 99% of the iPads surface area is screen and is designed to be stared at its kinda hard to not see any issues. The 10.5 has zero quality control. To say its a "lottery" getting a good one is an understatement.
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“Exaggeration on the internet” award of the day awarded to @Low country!!

(the bogus “statistics” made up on the spot are an EXCELLENT touch!!
“99% of the surface area is screen...”, “zero quality control”, lmao- NICE!)

*cue courtesy clap*

I love my 10.5”!
Scarcely feel like I “won the lotto” though. =P
 
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Low country said:
LOL...Since 99% of the iPads surface area is screen and is designed to be stared at its kinda hard to not see any issues. The 10.5 has zero quality control. To say its a "lottery" getting a good one is an understatement.
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I will just assume the bolded part of your post is an anecdotal opinion. So you speak for the other forum members who have received a 10.5 iPad without issues? And the countless iPad users who don't frequent tech forums who have a 10.5 iPad that has no issues as well?

Any piece of tech can experience issues, but its difficult to have a metric for what devices experience defects and which one's don't. But to say zero quality control isn't Apple's standards, even if that's what you believe.
 
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Gosh I’m glad I decided to stick with my 9.7 Pro. Yeah, it doesn’t have ProMotion but at least it isn’t defective o_O
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Newtons Apple said:
I have owned 9 iPads since 2012 but that has nothing to do with what is going on with the OP's problem.

The vast majority of iPad users do not frequent these forums. It is US that is abnormal. These forums will make you crazy and the bad things tend to get reported while the good do not. We have people crawling into pitch dark closets with their iPad screens cranked up to max looking for the faintest bleed while other are questioning the height of the volume buttons if not exactly equal.

The OP's problem is isolated compared to the 10.5 units that are just running fine. There will always be defects, but it is you that needs to keep things in perspective. The 12.9 iPads have had their share of problems, too.
Click to expand...
I agree to an extent, but there have simply been far more reports of issues with these 10.5s than 12.9s or the preceding 9.7 Pro. Of course people are more likely to make a thread if they found an issue, but there are simply a lot more of those types of threads than with other models. Additionally, some of these defects are simply unacceptable. A big black bar across the screen? Yellowing and bruises on the display? Simply should not happen and get past QC. ESPECIALLY from a company who’s all about perfection of product.
 
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Tapiture said:
Gosh I’m glad I decided to stick with my 9.7 Pro. Yeah, it doesn’t have ProMotion but at least it isn’t defective o_O
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I agree to an extent, but there have simply been far more reports of issues with these 10.5s than 12.9s or the preceding 9.7 Pro. Of course people are more likely to make a thread if they found an issue, but there are simply a lot more of those types of threads than with other models. Additionally, some of these defects are simply unacceptable. A big black bar across the screen? Yellowing and bruises on the display? Simply should not happen and get past QC. ESPECIALLY from a company who’s all about perfection of product.
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So you are saying that QC missed the large black line on the OP's screen?

Afraid the black line developed WHILE USING IT, or did you miss that part.
 
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Newtons Apple said:
So you are saying that QC missed the large black line on the OP's screen?

Afraid the black line developed WHILE USING IT, or did you miss that part.
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They obviously missed something that was wrong that caused it to happen. And in the case of the yellow tint, that slipped past them and was present at the factory. Also did they not test devices in pre-production where they’d catch things like this?
 
Tapiture said:
They obviously missed something that was wrong that caused it to happen. And in the case of the yellow tint, that slipped past them and was present at the factory. Also did they not test devices in pre-production where they’d catch things like this?
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Sometimes just the assembly can be defective. Just a cable not seated perfectly can cause this to happen. They do test things and it was evidently working when it left the factory as the OP says that the black line "developed" while using it. Who knows the OP could have dropped it for all we know. Not saying they did but thing can go wrong AFTER it leaves the factory.

Regardless, errors and defects do happen, but they are the exception.
 
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Low country said:
LOL...Since 99% of the iPads surface area is screen and is designed to be stared at its kinda hard to not see any issues. The 10.5 has zero quality control. To say its a "lottery" getting a good one is an understatement.
Click to expand...
Nothing wrong with mine at all and I never have good luck with them. This is actually my first iPad without problems. White is evenly white, black is evenly black, and no dust under the screen.

My iPad 2 had an image retention issue, yellowing issue and backlight bleed, sent in into Apple a year later, and still had the backlight bleed on the new one. My iPad Air had 3-4 dust specks in the middle of the screen, and a slight backlight bleed, but lived with it.
 
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Wow this thread has turned from someone sharing a defect with their new iPad Pro, to a dog-pile on people who even suggest that there is possibly a problem with defects on the 10.5. The choice-supportive bias is strong among some people here. “Oh well I got a perfect one so therefore the idea lot of people didn’t is absolutely false! This is the best thing since sliced bread!”
 
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Tapiture said:
Wow this thread has turned from someone sharing a defect with their new iPad Pro, to a dog-pile on people who even suggest that there is possibly a problem with defects on the 10.5. The choice-supportive bias is strong among some people here. “Oh well I got a perfect one so therefore the idea lot of people didn’t is absolutely false! This is the best thing since sliced bread!”
Click to expand...

That simply is not so. Just saying any electronic device can be defective. Apple did not get where they are today by selling defective products. There will always be some defects and Apple will be more than happy to take care of it.
 
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