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iPad Thin Black Lines on Screen

M

makris0000

macrumors member
Original poster
Jul 20, 2011
72
2
Clearwater Beach
Hello

I have an iPad air and today after charging it from a dead battery, I saw there were 2 vertical black lines on the screen. I did a restart and one if the lines went away, but the other stayed for about 15 seconds and then it went away. What could be causing this? I have a feeling it was a software glitch or something so I just updated to 7.0.4 (the latest update).
 
makris0000 said:
Hello

I have an iPad air and today after charging it from a dead battery, I saw there were 2 vertical black lines on the screen. I did a restart and one if the lines went away, but the other stayed for about 15 seconds and then it went away. What could be causing this? I have a feeling it was a software glitch or something so I just updated to 7.0.4 (the latest update).
Click to expand...

Take it back and replace it sounds like hardware not software.
 
Do you think Best Buy would take it back? It's been over 2 weeks (I got 2 days after it was released). Also is there a limited warranty or something that comes with the iPad for like a year or something? (I'm not talking about apple care).
 
makris0000 said:
Do you think Best Buy would take it back? It's been over 2 weeks (I got 2 days after it was released). Also is there a limited warranty or something that comes with the iPad for like a year or something? (I'm not talking about apple care).
Click to expand...

Apple warrants the device from defects for 1 year. You would go through them; not Best Buy.
 
Ok so I would call apple and tell them what's up with it and then maybe take it to an apple store or would I have to send it to them? I haven't had to get any of my apple products repaired before so I don't know much about doing it. Sorry for all the questions and thank you!
 
makris0000 said:
Ok so I would call apple and tell them what's up with it and then maybe take it to an apple store or would I have to send it to them? I haven't had to get any of my apple products repaired before so I don't know much about doing it. Sorry for all the questions and thank you!
Click to expand...

I would call their customer support. If they say to go to your nearest store, do that. Otherwise they will send you a replacement unit and you ship back your defective unit to them. I've done this with a faulty iPhone before and it is a very quick and painless procedure.
 
Don't waste your time or theirs by calling them if you live near a store. Just go to apple.com and make a Genius Bar appointment at your local store. Piece of cake. They will likely swap out your ipad for a brand new one. It will come without the cable and charger, so no need to bring yours, or the box, to the store...you will keep them. Just show up with your ipad and a smile. You don't even need a receipt.

If you call them and do this by mail, you will have to give them a credit card which they will use to hold the price of a new ipad until they get your defective one back.
 
mcdj said:
Don't waste your time or theirs by calling them if you live near a store. Just go to apple.com and make a Genius Bar appointment at your local store. Piece of cake. They will likely swap out your ipad for a brand new one. It will come without the cable and charger, so no need to bring yours, or the box, to the store...you will keep them. Just show up with your ipad and a smile. You don't even need a receipt.

If you call them and do this by mail, you will have to give them a credit card which they will use to hold the price of a new ipad until they get your defective one back.
Click to expand...

Does it matter that I bought it from Best Buy or will they just say to take it to an Apple store?
 
makris0000 said:
Does it matter that I bought it from Best Buy or will they just say to take it to an Apple store?
Click to expand...

doesn't matter where you bought it. It's an Apple product and they will take care of it.

I would call apple first, get a case number and they will make the appointment for you.

Might be a pain but get busy and get it over with :)
 
cmjars said:
doesn't matter where you bought it. It's an Apple product and they will take care of it.

I would call apple first, get a case number and they will make the appointment for you.

Might be a pain but get busy and get it over with :)
Click to expand...

Thank you and again sorry for all the questions. I never had a broken apple product before.
 
I had a horizontal black line on everything displayed, but only in Safari. I did a cold restart and it went away. In my mind, I'm convinced it was a software glitch and not hardware.

Since Apple warranty is good for a year to replace, you could just see if it returns again, and then return it if so. I'm so happy with my perfect screen that I don't want to risk an exchange for a yellow display or any other display defects reported.
 
mcdj said:
Don't waste your time or theirs by calling them if you live near a store. Just go to apple.com and make a Genius Bar appointment at your local store. Piece of cake. They will likely swap out your ipad for a brand new one. It will come without the cable and charger, so no need to bring yours, or the box, to the store...you will keep them. Just show up with your ipad and a smile*. You don't even need a receipt.

If you call them and do this by mail, you will have to give them a credit card which they will use to hold the price of a new ipad until they get your defective one back.
Click to expand...

*Just to stress the importance of this.
 
So I called Apple and I talked to some guy first and I explained what was wrong with it (he said it was bazaar for it to have the lines) and then he transferred me to tech support. Tech support ran diagnostics and they said they couldn't see anything wrong with it from that point so he just said to wait until it happens again and then call them or go to the Apple store. Do any of you think I should just schedule an appointment at the Apple store tomorrow and have them check it out (even though the lines are gone) or should I wait it out until they come back?
 
makris0000 said:
So I called Apple and I talked to some guy first and I explained what was wrong with it (he said it was bazaar for it to have the lines) and then he transferred me to tech support. Tech support ran diagnostics and they said they couldn't see anything wrong with it from that point so he just said to wait until it happens again and then call them or go to the Apple store. Do any of you think I should just schedule an appointment at the Apple store tomorrow and have them check it out (even though the lines are gone) or should I wait it out until they come back?
Click to expand...

Go to the store. Just make an appointment online. There's absolutely NO point calling AppleCare in this case if you can just as easily go to the store. Explain to them the situation. If it happens again before you bring it in, take a picture with your phone, showing the device with lines. Get a shot of the serial number, too, in the settings, so you have extra proof it's your device with the black lines.
 
WilliamG said:
Go to the store. Just make an appointment online. There's absolutely NO point calling AppleCare in this case if you can just as easily go to the store. Explain to them the situation. If it happens again before you bring it in, take a picture with your phone, showing the device with lines. Get a shot of the serial number, too, in the settings, so you have extra proof it's your device with the black lines.
Click to expand...

All I can do now is just schedule an appointment tomorrow and go because Best Buy said that I just missed the return period. :( Also this was the first time it happened and it hasn't happened since (even though its been a day or so).
 
makris0000 said:
All I can do now is just schedule an appointment tomorrow and go because Best Buy said that I just missed the return period. :( Also this was the first time it happened and it hasn't happened since (even though its been a day or so).
Click to expand...

Don't worry about it. Just to the Apple Store and explain to them the situation and you'll be good to go.
 
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