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makris0000

macrumors member
Original poster
Jul 20, 2011
60
1
Clearwater Beach
Hello

I have an iPad air and today after charging it from a dead battery, I saw there were 2 vertical black lines on the screen. I did a restart and one if the lines went away, but the other stayed for about 15 seconds and then it went away. What could be causing this? I have a feeling it was a software glitch or something so I just updated to 7.0.4 (the latest update).
 

cmjars

macrumors 6502
Jan 6, 2013
271
23
Hello

I have an iPad air and today after charging it from a dead battery, I saw there were 2 vertical black lines on the screen. I did a restart and one if the lines went away, but the other stayed for about 15 seconds and then it went away. What could be causing this? I have a feeling it was a software glitch or something so I just updated to 7.0.4 (the latest update).

Take it back and replace it sounds like hardware not software.
 
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makris0000

macrumors member
Original poster
Jul 20, 2011
60
1
Clearwater Beach
Do you think Best Buy would take it back? It's been over 2 weeks (I got 2 days after it was released). Also is there a limited warranty or something that comes with the iPad for like a year or something? (I'm not talking about apple care).
 
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cababah

macrumors 68000
Jun 11, 2009
1,708
239
SF Bay Area, CA
Do you think Best Buy would take it back? It's been over 2 weeks (I got 2 days after it was released). Also is there a limited warranty or something that comes with the iPad for like a year or something? (I'm not talking about apple care).

Apple warrants the device from defects for 1 year. You would go through them; not Best Buy.
 
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makris0000

macrumors member
Original poster
Jul 20, 2011
60
1
Clearwater Beach
Ok so I would call apple and tell them what's up with it and then maybe take it to an apple store or would I have to send it to them? I haven't had to get any of my apple products repaired before so I don't know much about doing it. Sorry for all the questions and thank you!
 
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cababah

macrumors 68000
Jun 11, 2009
1,708
239
SF Bay Area, CA
Ok so I would call apple and tell them what's up with it and then maybe take it to an apple store or would I have to send it to them? I haven't had to get any of my apple products repaired before so I don't know much about doing it. Sorry for all the questions and thank you!

I would call their customer support. If they say to go to your nearest store, do that. Otherwise they will send you a replacement unit and you ship back your defective unit to them. I've done this with a faulty iPhone before and it is a very quick and painless procedure.
 
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mcdj

macrumors G3
Jul 10, 2007
8,929
4,169
NYC
Don't waste your time or theirs by calling them if you live near a store. Just go to apple.com and make a Genius Bar appointment at your local store. Piece of cake. They will likely swap out your ipad for a brand new one. It will come without the cable and charger, so no need to bring yours, or the box, to the store...you will keep them. Just show up with your ipad and a smile. You don't even need a receipt.

If you call them and do this by mail, you will have to give them a credit card which they will use to hold the price of a new ipad until they get your defective one back.
 
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makris0000

macrumors member
Original poster
Jul 20, 2011
60
1
Clearwater Beach
Don't waste your time or theirs by calling them if you live near a store. Just go to apple.com and make a Genius Bar appointment at your local store. Piece of cake. They will likely swap out your ipad for a brand new one. It will come without the cable and charger, so no need to bring yours, or the box, to the store...you will keep them. Just show up with your ipad and a smile. You don't even need a receipt.

If you call them and do this by mail, you will have to give them a credit card which they will use to hold the price of a new ipad until they get your defective one back.

Does it matter that I bought it from Best Buy or will they just say to take it to an Apple store?
 
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cmjars

macrumors 6502
Jan 6, 2013
271
23
Does it matter that I bought it from Best Buy or will they just say to take it to an Apple store?

doesn't matter where you bought it. It's an Apple product and they will take care of it.

I would call apple first, get a case number and they will make the appointment for you.

Might be a pain but get busy and get it over with :)
 
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makris0000

macrumors member
Original poster
Jul 20, 2011
60
1
Clearwater Beach
doesn't matter where you bought it. It's an Apple product and they will take care of it.

I would call apple first, get a case number and they will make the appointment for you.

Might be a pain but get busy and get it over with :)

Thank you and again sorry for all the questions. I never had a broken apple product before.
 
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Richard8655

macrumors 65816
Mar 11, 2009
1,390
896
Chicago
I had a horizontal black line on everything displayed, but only in Safari. I did a cold restart and it went away. In my mind, I'm convinced it was a software glitch and not hardware.

Since Apple warranty is good for a year to replace, you could just see if it returns again, and then return it if so. I'm so happy with my perfect screen that I don't want to risk an exchange for a yellow display or any other display defects reported.
 
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Dustman

macrumors 65816
Apr 17, 2007
1,337
157
Don't waste your time or theirs by calling them if you live near a store. Just go to apple.com and make a Genius Bar appointment at your local store. Piece of cake. They will likely swap out your ipad for a brand new one. It will come without the cable and charger, so no need to bring yours, or the box, to the store...you will keep them. Just show up with your ipad and a smile*. You don't even need a receipt.

If you call them and do this by mail, you will have to give them a credit card which they will use to hold the price of a new ipad until they get your defective one back.

*Just to stress the importance of this.
 
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makris0000

macrumors member
Original poster
Jul 20, 2011
60
1
Clearwater Beach
So I called Apple and I talked to some guy first and I explained what was wrong with it (he said it was bazaar for it to have the lines) and then he transferred me to tech support. Tech support ran diagnostics and they said they couldn't see anything wrong with it from that point so he just said to wait until it happens again and then call them or go to the Apple store. Do any of you think I should just schedule an appointment at the Apple store tomorrow and have them check it out (even though the lines are gone) or should I wait it out until they come back?
 
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WilliamG

macrumors G3
Mar 29, 2008
9,183
2,688
Seattle
So I called Apple and I talked to some guy first and I explained what was wrong with it (he said it was bazaar for it to have the lines) and then he transferred me to tech support. Tech support ran diagnostics and they said they couldn't see anything wrong with it from that point so he just said to wait until it happens again and then call them or go to the Apple store. Do any of you think I should just schedule an appointment at the Apple store tomorrow and have them check it out (even though the lines are gone) or should I wait it out until they come back?

Go to the store. Just make an appointment online. There's absolutely NO point calling AppleCare in this case if you can just as easily go to the store. Explain to them the situation. If it happens again before you bring it in, take a picture with your phone, showing the device with lines. Get a shot of the serial number, too, in the settings, so you have extra proof it's your device with the black lines.
 
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makris0000

macrumors member
Original poster
Jul 20, 2011
60
1
Clearwater Beach
Go to the store. Just make an appointment online. There's absolutely NO point calling AppleCare in this case if you can just as easily go to the store. Explain to them the situation. If it happens again before you bring it in, take a picture with your phone, showing the device with lines. Get a shot of the serial number, too, in the settings, so you have extra proof it's your device with the black lines.

All I can do now is just schedule an appointment tomorrow and go because Best Buy said that I just missed the return period. :( Also this was the first time it happened and it hasn't happened since (even though its been a day or so).
 
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WilliamG

macrumors G3
Mar 29, 2008
9,183
2,688
Seattle
All I can do now is just schedule an appointment tomorrow and go because Best Buy said that I just missed the return period. :( Also this was the first time it happened and it hasn't happened since (even though its been a day or so).

Don't worry about it. Just to the Apple Store and explain to them the situation and you'll be good to go.
 
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