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Discussion in 'MacBook Pro' started by aethelbert, Jul 14, 2007.
If you buy a brand new computer from Apple and stop off to have someone "look it over" at Apple I would think you were nuts. Walk in, pick something out, pay and leave. On your way out just be sure not to run into anything.
Just open it up, make sure that there are no immediately noticeable problems. That way if there are, you can alert an employee and have your computer replaced right away.
some people stress a little too much about there new computers, enjoy it, chances are that there won't be any problems
Just remember to pay for it...sheesh. What do you want them to do? If you're that friggin' paranoid, open the box, turn it on, if it boots, YOU WIN, if not, "please try again".
if u live far i would go either first thing or last thing in the day. This way your not taking up too much space and the employees will be more willing to help.
or just walk to your car (and lock your doors)...
Why is everyone giving this guy a hard time? I believe he is just trying to get the most out of his purchase and take advantage of the expertise while he is at the apple store.
"Things to do before leaving the Apple Store"
Point and say "OMG, look at that!" and quickly run off with a Mac Pro and an iPhone.
Not really. The Genius Bar is only going to want to look at your computer if something is wrong with it. Just doing a basic diagnostic is something you can do at home.
Because "checking" a brand new computer is a waste of a technician's time. The buyer can do that themselves INSIDE the store. That's why.
An attitude like that is the perfect way to alienate a customer.
Here's my technique:
1. Go to the Apple Store knowing exactly what I want to purchase.
2. Nervously walk in circles around the item until someone with a black t-shirt and headset appears.
3. Tell them what I want to buy and listen politely while they try to befriend me, sell me .mac, etc.
4. Proceed to checkout with escalating excitement and queasiness (depending on cost of item(s)). At this point, I may be sweating and disoriented.
5. Pay and (Important Part) double-check the receipt and UPC symbol sticker thing on the box to make sure I'm getting what I think I'm getting.
Then I go straight home (ignoring stop signs and other traffic signals) for the unboxing ceremony. I won't describe this ceremony in detail, but it involves photography, a special dance, and general giddiness.
This has always worked for me. YMMV
I'm guessing this is your BIG purchase?
When I first switched to Apple with the G4/Mac Mini, I tried getting all my questions answered before making the purchase.
Also, I would make sure the item I was purchasing was Factory Sealed. This is why I hate ordering on-line.
I think another poster had a good idea. Ask if you can check it out in the store and run a dead pixel check. Just Google it and run it. They'll fight with you a lot less if you JUST purchased the machine. Bringing it back after a few days won't work as well, as you can appeal to the very salesman who sold it to you.
when i first read that i thought it said the unboxing ceremony involves pornography.. and combined with the camera, i NATURALLY assumed you do your unboxing nekkid..
anywho. i think getting a new mac is a lot more of an experience than a new pc.. i've never had a pc (personally) but none of the.. new PCs/PC laptops i've been given at work ever excited me much (current SCREEN - 24" + 17" - excited me a bit when i first saw it)
course.. the last two machines i've bought, it's been a struggle to fit them in the car. and where i lived at the time was 40 min+ drive from the NextByte store, so there was this like hour delay (when you factor in loading/unloading/paying/chit chat with the salesman).. but then the last one had one of the first 6800's in the state (if not country) so the 8 week wait kinda made 40 mins nothing.
Yeah, don't care. If that customer is going to waste a technicians time from doing a legitimate troubleshooting session or repair for an existing customer or switcher to make sure someone's BRAND NEW computer is working which is something they can themselves, I say screw it, that customer's too anal to be worth it anyway...
Just be grateful that you can return to a store, we have no Apple stores in Ireland.
I don't agree with everyone that he shouldn't at least look it over. I got my new MBP, then I took it outside to a bench, opened it up, made sure all the latches worked, it wasnt tweaked, and looked generally fine then went home. I've seen too many in the store where the lid didn't sit right. That's as far as I would go though.
Look, I have to buy a bus ticket just to get to Indianapolis, then use public transportation to get to the mall and buy the computer. I've been saving for a laptop for almost two and a half years, and I'm not about to get one with problems because I can't just go back and return it. One dead pixel, I can live with. But if it's a lot of them, I don't want to be spending $1400 on that.
If you have a problem with that, don't even bother to reply and say that it would be a waste of their time. If I'm going to fork over that much money to them, the least they could do is help me to make sure that I am getting what I paid for: no defects. It's not like it would take much longer than five minutes...
I dunno if I would take it to a genius bar...
Ask if you can look it over on the side for a few minutes, look for cosmetic defects, and if possible boot it up and look for the yellow screen defect.
i took mine out to my car and locked the doors, then booted it up, waited 10 minutes for it to do its inital boot, i dont know what the deal is with mine but it takes that long every time i cold boot or reboot..even with the new harddrive and ram, wtf?
...anyway, make sure NO dead pixels, cause if there is one, more could be on the way, make sure the lid isnt TOO off center, casue none of them close all the way, and check the trackpad button, mine is very close and makes extra clicking sounds, i prolly woulda given it back to them right there if i had taken the time to look it over.
Akonradi, don't listen to those jokers. I would be double-checking everything, too. Good luck with your purchase. I hope you enjoy it
You might want to check out another power adapter - I have two.
Why? One remains hooked in and tagged to my desk (to keep my desk as tidy as possible - I hate mess) and one in my laptop bag for when I'm on the go and need a charger or even just downstairs.
I hate having to unplug the charger, wrap it up etc then get home and have to tuck all the cables in and plug in etc. Much easier if there is one that lives in the laptop bag and one that lives at my desk.
oh,you dont know how much pain i get while pluging in/out my laptop's charger when i go out or use it downstairs >_<,how much is the extra charger??
I believe they are about $79 at apple.com. I'm getting an extra one soon. Read the reviews people are writting about them, not good at all. People are saying the adaptors are melting and sparking. Sound very bad.
Quite rare to be honest.
A few posts about it on this forum doesn't mean that it is a major problem - it does happen but it is really unlikely.
I've been using mine for 7 months (the one I bought originally for my 2nd gen MBP) and haven't had any problems.