Think I order wrong screen . . . Can I exchange?

Discussion in 'MacBook Pro' started by dent3733, May 3, 2010.

  1. dent3733 macrumors newbie

    Joined:
    May 3, 2010
    #1
    I ordered the new 15" with high resolution and kept the glossy screen. I am waiting for delivery and worried that I got the wrong screen because I will want to work outside occasionally.

    If I don't open the package can I exchange this at the Apple store or am I stuck?

    Has anyone used one of those non-glare films or have a rec about one?

    Thanks very much.
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    If you ordered it from online store, you have to return it there i.e. ship it (Apple pays it AFAIK). If you open it, Apple will charge you 10-15% restocking fee, but if it's sealed they won't
     
  3. leesweet macrumors demi-god

    leesweet

    Joined:
    Feb 1, 2009
    Location:
    Northern Virginia, USA
    #3
    Can you return CTO? I would assume you can't (haven't checked), since it was built for you... restocking is just because it's now a refurbed.
     
  4. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
    #4
    you can return even a CTO. That's what I did last week, payed 0€ and got my money back today.
     
  5. dent3733 thread starter macrumors newbie

    Joined:
    May 3, 2010
    #5
    Thanks very much. I will not open. Learned my lesson.
     
  6. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #6
    I wonder if this is only in the UK. Their return policy clearly states that CTO machines cannot be returned unless DOA.
     
  7. stridemat Moderator

    stridemat

    Staff Member

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    Apr 2, 2008
    Location:
    UK
    #7
    I thought that was the policy in the UK also.
     
  8. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
    #8
    Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_0 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7A341 Safari/528.16)

    I'm located in Germany.
     
  9. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #9
    You can return CTO machines in the United States as well. Just be sure to contact them before sending it back; the other way is just refuse the package.
     
  10. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #10
    ^ But their return policy says differently, that's all I'm saying.

    From the US Store Sale & Refund Policy:
     
  11. Tex-Twil macrumors 68020

    Tex-Twil

    Joined:
    May 28, 2008
    Location:
    Europe
    #11
    I don't think an engraved iPod is the same as a CTO MBP.

    The OP should give Apple a call but I think there will be no problem.
     
  12. King Apple macrumors regular

    King Apple

    Joined:
    Mar 17, 2010
    #12
    You can return the mbp if its unopened with a restocking fee of $0. If you happen to break the seal, they'll destroy you with a 10-15% restocking fee.

    -Personal experience from the USA
     
  13. GoCubsGo macrumors Nehalem

    GoCubsGo

    Joined:
    Feb 19, 2005
    #13
    Just citing my experience. Up until my Mac Mini every machine I had was CTO. It was made very clear to me. I'm not saying it won't be exchanged but their policy, if read in full, is pretty clear.
     
  14. kolax macrumors G3

    Joined:
    Mar 20, 2007
    #14
    I'm sure I read somewhere that they recently changed that so you can return CTO machines.
     
  15. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #15
    In EU you can return (you must have right to) any device that was bought from internet i.e. something you didn't see before buying. Applies to BTOs and no restocking fees either in EU.

    In US and Canada it might be different as month or so ago a guy from Canada called Apple and asked about it and they don't accept any BTOs unless it's defective (he was thinking of upgrading something).

    So as said above, it depends on country and its policies, may even depend on rep you're dealing with
     

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