Thinking of a possible return - options needed!!

Discussion in 'Buying Tips and Advice' started by theRacerR8, May 12, 2010.

  1. theRacerR8 macrumors newbie

    Joined:
    Apr 13, 2010
    #1
    Hi guys,

    Need a bit of advice...

    I live in the UK and just bought the new MBP 15' i7 and I'm having a few issues with it, so I'm thinking about returning it.

    Firstly, the underside of my MBP clicks when I press on a certain area. It's bugging me to hell cos when I type I can hear it clicking.

    Another problem is that when I open the lid and push it back to the furthest position, it also clicks/cracks on the right hand side. (I'm very gentle when I do this, I don't jam it hard or anything)

    They aren't issues that will affect my usage of the machine too much, but having paid over £2100 for the thing, I expect a bit more.

    So, I'm thinking I'm gonna return the thing and get a replacement. But I just wanted to get an understanding of all my options before making a decision cos where I live, we don't have an Apple store. I'd have to go into London.

    So, my questions are:

    1) Will they consider giving me a replacement given the issues I've just described?

    2) I've heard that Apple gives a 2 week cooling off period in which time you can return a product no questions asked, provided you pay a restocking fee. Does this apply in the UK? My 2 week period comes to an end next Friday.

    3) What is the returns procedure? Do I just take the thing into an Apple store or do they come to my house to pick it up?

    4) How is Apple in general with returns? Do they get a replacement out to you fairly promptly and efficiently?

    Thanks in advance. Your help is much appreciated!
     
  2. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #2
    Mine did the same thing with the hinge clicking.

    Just take it into the store, show them the problem, show them your receipt that you only bought it under 2 weeks ago, and they'll give you a brand new one.

    Make sure to backup first.
     

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