Hi guys,
Need a bit of advice...
I live in the UK and just bought the new MBP 15' i7 and I'm having a few issues with it, so I'm thinking about returning it.
Firstly, the underside of my MBP clicks when I press on a certain area. It's bugging me to hell cos when I type I can hear it clicking.
Another problem is that when I open the lid and push it back to the furthest position, it also clicks/cracks on the right hand side. (I'm very gentle when I do this, I don't jam it hard or anything)
They aren't issues that will affect my usage of the machine too much, but having paid over £2100 for the thing, I expect a bit more.
So, I'm thinking I'm gonna return the thing and get a replacement. But I just wanted to get an understanding of all my options before making a decision cos where I live, we don't have an Apple store. I'd have to go into London.
So, my questions are:
1) Will they consider giving me a replacement given the issues I've just described?
2) I've heard that Apple gives a 2 week cooling off period in which time you can return a product no questions asked, provided you pay a restocking fee. Does this apply in the UK? My 2 week period comes to an end next Friday.
3) What is the returns procedure? Do I just take the thing into an Apple store or do they come to my house to pick it up?
4) How is Apple in general with returns? Do they get a replacement out to you fairly promptly and efficiently?
Thanks in advance. Your help is much appreciated!
Need a bit of advice...
I live in the UK and just bought the new MBP 15' i7 and I'm having a few issues with it, so I'm thinking about returning it.
Firstly, the underside of my MBP clicks when I press on a certain area. It's bugging me to hell cos when I type I can hear it clicking.
Another problem is that when I open the lid and push it back to the furthest position, it also clicks/cracks on the right hand side. (I'm very gentle when I do this, I don't jam it hard or anything)
They aren't issues that will affect my usage of the machine too much, but having paid over £2100 for the thing, I expect a bit more.
So, I'm thinking I'm gonna return the thing and get a replacement. But I just wanted to get an understanding of all my options before making a decision cos where I live, we don't have an Apple store. I'd have to go into London.
So, my questions are:
1) Will they consider giving me a replacement given the issues I've just described?
2) I've heard that Apple gives a 2 week cooling off period in which time you can return a product no questions asked, provided you pay a restocking fee. Does this apply in the UK? My 2 week period comes to an end next Friday.
3) What is the returns procedure? Do I just take the thing into an Apple store or do they come to my house to pick it up?
4) How is Apple in general with returns? Do they get a replacement out to you fairly promptly and efficiently?
Thanks in advance. Your help is much appreciated!
