This device is already associated with an Apple ID

Discussion in 'iPad Tips, Help and Troubleshooting' started by Klattgalvin, May 21, 2019.

  1. Klattgalvin macrumors newbie

    Joined:
    May 21, 2019
    #1
    I downloaded a tv show from ITunes on my iPad. When I try and play the show I get a message that begins with “ this device is already associated with an Apple ID”. So it doesn’t allow me to watch the rental.

    I only have one Apple ID, I didn’t change anything. So I don’t know what exactly is happening or how to fix it.
     
  2. ericwn macrumors 68020

    Joined:
    Apr 24, 2016
    #2
    You might experience an issue with one of Apple’s services, have you contacted their support already?
     
  3. Klattgalvin thread starter macrumors newbie

    Joined:
    May 21, 2019
    #3
    My AppleCare expired in January...so I haven’t contacted support.
     
  4. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #4
    Did you buy the iPad new or second hand from someone other than Apple? If you bought the iPad used it's possible the previous owner has not cleared it of their Apple ID.
     
  5. Klattgalvin thread starter macrumors newbie

    Joined:
    May 21, 2019
    #5
    I bought it new....
     
  6. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #6
    https://discussions.apple.com/thread/7994739

    Starting to think your device may not be as "new" as you thought it to be. Looks like this happens when find my phone hasn't been turned off. https://support.apple.com/en-us/HT204074

    That's probably where I would start - go to the individual or store that sold it to you, or if someone used the iPad before you - get them to remove it from their devices.

    The above thread shows: "
    Jun 27, 2017 10:09 AM in response to sberman

    Well, my daughter checked in her account and this device is not listed. I tried signing out of iTunes on the phone & signing in again, but no change. I connected the phone to my PC and opened iTunes there. I let it discover the phone and added it to my account & all seems good now.
    "
     
  7. Klattgalvin thread starter macrumors newbie

    Joined:
    May 21, 2019
    #7
    My iPhone plays the rental correctly, and it uses the same Apple ID as my iPad.
     
  8. Klattgalvin thread starter macrumors newbie

    Joined:
    May 21, 2019
  9. Klattgalvin thread starter macrumors newbie

    Joined:
    May 21, 2019
    #9
    I updated iOS from 12.1 to 12.3 and it fixed everything. Yeah!
     
  10. BigMcGuire Contributor

    BigMcGuire

    Joined:
    Jan 10, 2012
    Location:
    California
    #10
    Thanks for letting me know - glad to hear everything is working. If I see anyone else with this problem I'll let them know and credit you.

    Nice :D --- right before the weekend too!
     

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9 May 21, 2019