This device is already associated with an Apple ID

[Klattgalvin]

I downloaded a tv show from ITunes on my iPad. When I try and play the show I get a message that begins with “ this device is already associated with an Apple ID”. So it doesn’t allow me to watch the rental.

I only have one Apple ID, I didn’t change anything. So I don’t know what exactly is happening or how to fix it.

 

[ericwn]

You might experience an issue with one of Apple’s services, have you contacted their support already?

 

[Klattgalvin]

My AppleCare expired in January...so I haven’t contacted support.

 

[chscag]

Did you buy the iPad new or second hand from someone other than Apple? If you bought the iPad used it's possible the previous owner has not cleared it of their Apple ID.

 

[Klattgalvin]

Did you buy the iPad new or second hand from someone other than Apple? If you bought the iPad used it's possible the previous owner has not cleared it of their Apple ID.

I bought it new....

 

[BigMcGuire]

https://discussions.apple.com/thread/7994739

Starting to think your device may not be as "new" as you thought it to be. Looks like this happens when find my phone hasn't been turned off. https://support.apple.com/en-us/HT204074

That's probably where I would start - go to the individual or store that sold it to you, or if someone used the iPad before you - get them to remove it from their devices.

The above thread shows: "
Jun 27, 2017 10:09 AM in response to sberman

Well, my daughter checked in her account and this device is not listed. I tried signing out of iTunes on the phone & signing in again, but no change. I connected the phone to my PC and opened iTunes there. I let it discover the phone and added it to my account & all seems good now.
"

 

[Klattgalvin]

My iPhone plays the rental correctly, and it uses the same Apple ID as my iPad.

 

[Klattgalvin]

This is what it says:

 

[Klattgalvin]

https://discussions.apple.com/thread/7994739

Starting to think your device may not be as "new" as you thought it to be. Looks like this happens when find my phone hasn't been turned off. https://support.apple.com/en-us/HT204074

That's probably where I would start - go to the individual or store that sold it to you, or if someone used the iPad before you - get them to remove it from their devices.

The above thread shows: "
Jun 27, 2017 10:09 AM in response to sberman

Well, my daughter checked in her account and this device is not listed. I tried signing out of iTunes on the phone & signing in again, but no change. I connected the phone to my PC and opened iTunes there. I let it discover the phone and added it to my account & all seems good now.
"

I updated iOS from 12.1 to 12.3 and it fixed everything. Yeah!

 

[BigMcGuire]

I updated iOS from 12.1 to 12.3 and it fixed everything. Yeah!

Thanks for letting me know - glad to hear everything is working. If I see anyone else with this problem I'll let them know and credit you.

Nice --- right before the weekend too!