iPhone "This device isn't eligible for the requested build"

Discussion in 'iOS 6' started by DC1544, May 15, 2013.

  1. DC1544 macrumors newbie

    May 15, 2013
    Dear all,

    I'm new to smartphones and recently purchased a 64Gb iPhone 4s on ebay (in hindsight a silly thing to have done).

    After getting sick and tired of iTunes asking me to update the phone, yesterday I ran the update. After this had been done Apple locked the phone and iTunes told me I needed to "restore" it.

    When I then tried to restore I got a message, "The iPhone could not be restored. This device isn't eligible for the requested build." The phone is therefore completely inoperable.

    Is anybody able to let me know why I have this problem (I assume the phone isn't correctly registered or something) and if/how it can be rectified?

    Any feedback greatly appreciated.

    Many thanks,
  2. Zmanbaseball2 macrumors 68040


    Aug 24, 2012
    New York, USA
    You can only update to ios 6.1.3. Anything lower is not being signed.

    Sent from my iPhone 5 using Tapatalk 2
  3. dhlizard macrumors G4


    Mar 16, 2009
    The Jailbreak Community
    • Make sure your host file is pointed to Apple, not Cydia.
    • Make sure you have newest iTunes installed.
    • Recommend you let iTunes get the correct IPSW instead of manually downloading it.

    Perhaps you bought a device with hardware damage :eek:
  4. DC1544 thread starter macrumors newbie

    May 15, 2013
    Thanks very much folks! The phone is working again now.

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