iPod This ipod is open in another window

[darkerthanamber]

I am on an iMac in iTunes. When I connect my ipod classic, I get a message: this ipod is open in another window. It does not allow me to sync.

 

[Grumpus]

In iTunes, what happens if you click the Store tab, waiting until the store page is displayed, then clicking back to the Library tab? Does it then allow you to sync?

 

[darkerthanamber]

Well as it turned out, I somehow (and don't ask me how) managed to get both windows displayed. The second window was actually in Finder. I closed out of iTunes in that window, then closed the window. That solved the problem.

 

[darkerthanamber]

By the way, thank you for your time.

 

[OlesyaPetrova]

By the way, thank you for your time.

Did you manage to somehow solve the problem?

 

[Grumpus]

Post #3 above leads me to guess that the OP is using iTunes (probably installed via Retroactive) on a Mac which doesn't officially support iTunes. The supported method of syncing iPods and iPhones on macOS Catalina and newer is via Finder, and the mechanism behind Finder's support of devices can lead to conflicts with iTunes. When this happens, one thing to try is to open a terminal window and kill AMPDevicesAgent:

pkill AMPDevicesAgent

If you're going to use iTunes exclusively, a more permanent solution is to kill AMPDeviceDiscoveryAgent at login time, as described here.

My guess as to the the OP's situation could be wrong. On Macs which actually shipped with iTunes, there have been reports of the "open in another window" message and the suggested workaround is to click the Store tab in iTunes, and then click back to the Library tab. I've never experienced the problem on a supported OS, so I can't say if that works or not, but it's easy enough to try.

 

[darkerthanamber]

Did you manage to somehow solve the problem?

Thank you for your help, and yes, I solved the problem basically by accident. I stumbled across a second window in
finder, close that window, solved the problem.