I pre-ordered Premier on 6/15. My status started and still remains at "Attention" on the premier site. Fine, whatever. It's the phone status that updates quickly. For a few days it was "Your order has been received and should be processed within the next business day." Fine, whatever...lots of orders, i get it if it's not actually processed in one day. But then it switches to "We need more information to process your order." So I hold for 40 minutes to talk to someone who says "ah, I've fixed the problem. Your order will be processed by the end of the day and you'll have it shipped out tomorrow" (this was on Monday. Since then I've called FOUR MORE times because my phone status switches from "Your order is currently IN process and should be completed in the next business day" BACK TO "We need more information to complete your order." and EVERY single time I talk to a rep, they say "oh, there's no problem on our end, let me just resubmit that and you'll have your tracking information tomorrow!" I still get an error when I try to see it on the regular AT&T site and it remains at "Attention" on the premier site. I will call again tomorrow for the SIXTH time to get my order processed. I'm thoroughly fed up. P.S. This isn't one of those "i'm on backorder! boo hoo" threads. My order hasn't even been PROCESSED.