This is my worst unboxing and first impression experience

jinnyman

macrumors regular
Original poster
Sep 2, 2011
237
319
Lincolnshire, IL
Hello forks.
Today, my 15" MBP touch bar has arrived. I've been busy configuring the settings, etc, but when the thing restarted to finish updating to Sierra to 10.12.4, my MBP crashed.

It happened during the boot-up black screen updating time, and since then, my MBP keeps kernel panicking and would not boot.

I'm in progress of re-installing OS and I really hope that I don't have to go through return as I really need to use the laptop soon.
 
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tryrtryrtryrt

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Sep 10, 2016
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My MBP'16 BSOD'ed during repartitioning in Boot Camp Assistant. Fortunately booted OK but the space it wanted to dedicate to Boot Camp was not available neither as a separate partition nor as part of macOS partition. Disc utility found error with partition sizes and asked to repartition the whole disk... Hello full backup and reinstall. :)

@jinnyman, be strong, this is only the beginning. :p
 

Brookzy

macrumors 601
May 30, 2010
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UK
My MBP'16 BSOD'ed during repartitioning in Boot Camp Assistant. Fortunately booted OK but the space it wanted to dedicate to Boot Camp was not available neither as a separate partition nor as part of macOS partition. Disc utility found error with partition sizes and asked to repartition the whole disk... Hello full backup and reinstall. :)

@jinnyman, be strong, this is only the beginning. :p
Well, you can't complain that Boot Camp isn't offering the full Windows experience! ;)
 

cobracnvt

macrumors 6502
Apr 6, 2017
276
114
Hello forks.
Today, my 15" MBP touch bar has arrived. I've been busy configuring the settings, etc, but when the thing restarted to finish updating to Sierra to 10.12.4, my MBP crashed.

It happened during the boot-up black screen updating time, and since then, my MBP keeps kernel panicking and would not boot.

I'm in progress of re-installing OS and I really hope that I don't have to go through return as I really need to use the laptop soon.
I would just bring it back to the store. It's brand new so I wouldn't waste anytime trying to get it working.
 

tryrtryrtryrt

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Sep 10, 2016
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Well, you can't complain that Boot Camp isn't offering the full Windows experience! ;)
Exactly! :p
[doublepost=1492552510][/doublepost]
I would just bring it back to the store. It's brand new so I wouldn't waste anytime trying to get it working.
Well, you see, bringing it back to the store is time spent already. I understand "you should be grateful Apple sold you one" people will bash me for this post but fair resolution would be something like that:
1. "oh, your first MacBook Pro costing several grands does not work out of the box? you've had bad time, we're very sorry, here, have a new one with double the storage, sorry for the inconvenience we caused!"
2. "oh, your second MacBook Pro still has problems?! you've really had a bad time, here, have a new one with quadruple storage, sorry mate!"
3. "oh, it's third time in a row your MacBook Pro has problems? we failed you... here, have a new one and a basic iPad... we'll do our best!"
And so on. That'll teach them. (Of course I exaggerate a little but you likely see my point. They could've at least give a dongle for each problem you have with MBP! By the time you have a proper one you'll have all the necessary dongles. :p)

Instead at the moment you'll likely spend weeks waiting for a replacement without a laptop at all. And there is no guarantee replacement will be without a problem. People exchange 4 in a row and still get a bad one.
 
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cobracnvt

macrumors 6502
Apr 6, 2017
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Was it a special order configuration or just one they have in stock at the store? If it's an in stock one, you should be able to return\exchange for another one.
 
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tryrtryrtryrt

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And all of this before we discover in a year or so that there is again a problem with soldered dGPU which needs reballing like in good ol' days. That would be ironic.
 

thesaint024

macrumors 65816
Nov 14, 2016
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Well, you see, bringing it back to the store is time spent already. I understand "you should be grateful Apple sold you one" people will bash me for this post but fair resolution would be something like that:
1. "oh, your first MacBook Pro costing several grands does not work out of the box? you've had bad time, we're very sorry, here, have a new one with double the storage, sorry for the inconvenience we caused!"
I wouldn't call this "bashing", and I assume you are half joking, but this is simply unrealistic. Apple would basically be paying people to try their computers. Apple has enough brand equity to not play this kind of marketing game. Most important, their service and reputation for quality are consistently leaders in the industry. That's one aspect you can't fairly mark against them. Even with all of the anecdotes that say otherwise, every objective measure to date still says they stand behind their products better than anyone. Again, they don't owe anyone anything, it's just a business transaction. No one is entitled to perfection. We all get whatever the market produces that cycle.
People exchange 4 in a row and still get a bad one.
If I got 2 "bad" ones in a row, I wouldn't try for number 3. Either extremely bad luck, expectations are a little off, design defective, poor QA, stars aren't aligned, not meant to be, etc. According to MR, it happens, but I wouldn't continue down a path if it happened to me.
And all of this before we discover in a year or so that there is again a problem with soldered dGPU which needs reballing like in good ol' days. That would be ironic.
Ironic, or progress. If I lived with that kind of fear, I would never buy a new computer, and especially never one that cost more than a chromebook. It's technology. You can only make decisions based on stats or reputation up to that point. Sometimes it doesn't work out. Apple doesn't have a perfect record with me, but it still has enough going for it for me to continue to consider it as an option, especially when compared to alternatives.
 
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lambertjohn

macrumors 65816
Jun 17, 2012
1,025
1,006
Hello forks.
Today, my 15" MBP touch bar has arrived. I've been busy configuring the settings, etc, but when the thing restarted to finish updating to Sierra to 10.12.4, my MBP crashed.

It happened during the boot-up black screen updating time, and since then, my MBP keeps kernel panicking and would not boot.

I'm in progress of re-installing OS and I really hope that I don't have to go through return as I really need to use the laptop soon.
I don't know about the rest of you people, but I'm a knife, not a fork! As for your new computer, I'd have taken it back to the Apple store the minute it crapped out on me, and I would have demanded a new one. If this is what's it's doing right out of the box, imagine what it will be doing six months from now. It's your hard-earned money...
 

Bubble99

macrumors 6502
Mar 15, 2015
290
43
Hello forks.
Today, my 15" MBP touch bar has arrived. I've been busy configuring the settings, etc, but when the thing restarted to finish updating to Sierra to 10.12.4, my MBP crashed.

It happened during the boot-up black screen updating time, and since then, my MBP keeps kernel panicking and would not boot.

I'm in progress of re-installing OS and I really hope that I don't have to go through return as I really need to use the laptop soon.
You did a update to 10.12.4 ? Because if you did there are a couple of threads here of people having problems with OS freezing or crashing after updating to 10.12.4.

That seem to be bug with 10.12.4

I would not update to 10.12.4 to Apple fix all the problems.
 

jinnyman

macrumors regular
Original poster
Sep 2, 2011
237
319
Lincolnshire, IL
Well. Reinstalling OS and resetting nvram evetually solved the problem, and I dont seem to have any problem so far. I hope it stays that way...

Thank you all for your advices and also my sincere apology for making you folks hear my rant!

Whether this phenomenom is a testamount to the recent diminishing quality level by Apple or not, I really hope that my laptop is ok and no longer cause any problem...
 

thesaint024

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Nov 14, 2016
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Yay, magnificent Apple! (Am I doing it right, @thesaint024? :))
Actually, there's a special chant that you don't know because you haven't drank the koolaid. Anyway... I know you're only half kidding again, but I hope it comes across properly that people should do what they want with their own hard earned money and not be swayed to a fault in either direction that doesn't meet their needs or wants. Apple is just another company who's goal is profit.