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This is really making me upset.

X

xPurpleblob

macrumors regular
Original poster
Jun 29, 2011
111
1
So I first got a macbook pro retina 15 2 weeks ago.
The first one I had an SMC issue, I had to reset the SMC after 2 hours of intensive graphic programs everytime.
The second one had a buzzing sound coming from the backlit keys, popping sound from the case, and excessive delays when waking from sleep.
Now this replacement I got decides to restart itself everytime after 1 or 2 hours of doing regular computer tasks, browsing the web, playing games, photopshop...
safari occasionaly also decides to force quit itself after 30 minutes...
Wil they still allow me to exchange my laptop? They extended my return date but maybe they are getting annoyed? The thing is I don't even have IR and all these other problems are popping up for me.
 
That doesn't sound like a hardware issue so they will probably want you to try reinstalling the OS first.
 
xPurpleblob said:
Wil they still allow me to exchange my laptop? They extended my return date but maybe they are getting annoyed? The thing is I don't even have IR and all these other problems are popping up for me.
Click to expand...

Why do you want them to replace it? If you don't have IR, your screen is good. Just see if you can get it repaired. They'll probably just replace the logic board.
 
That's why you don't buy the first generation of anything. All first gens will have flaws, they'll get improved overtime.
 
T5BRICK said:
If that doesn't work, you take it in and have it repaired.

Why do so many people "just want to get it replaced"? They can very easily remove defective components and replace them with working ones.
Click to expand...

Umm... because its been less than 3 weeks since I bought the machine...
If you had a brand new car that was defective let's say the car wouldn't start sometimes would you want to get a new car or get the starter replaced?
 
Sounds like you are getting a software issue once you get a new hardware.
Just do a clean OS X install, run all the software updates, and then start installing and testing everyone of the different software that you use.
Look o ver the log, and activity monitor to fully understand what is causing the issue.
For whatever hardware issue that you can face, you will always have the warranty during the first year, nad it does make sense to buy Applecare, to cover anything over that period, and specially because it is a first generation MacBook.
 
xPurpleblob said:
Umm... because its been less than 3 weeks since I bought the machine...
If you had a brand new car that was defective let's say the car wouldn't start sometimes would you want to get a new car or get the starter replaced?
Click to expand...

I'd take it in and get the starter replaced and just be happy that it was an easy fix. Things are defective sometimes, even when they're brand new.
 
What is so horrible about having a part on a computer replaced anyway? It doesn't affect the value or functionality at all, you simply end up spending some time.

Compared to arguing with managers or Apple support, repair seems like the better of the two options to me.
 
T5BRICK said:
What is so horrible about having a part on a computer replaced anyway? It doesn't affect the value or functionality at all, you simply end up spending some time.

Compared to arguing with managers or Apple support, repair seems like the better of the two options to me.
Click to expand...

What car would you buy?
A car that had a defective part and had a replacement or a car with a perfect part for several years?
 
McGiord said:
Sounds like you are getting a software issue once you get a new hardware.
Just do a clean OS X install, run all the software updates, and then start installing and testing everyone of the different software that you use.
Look o ver the log, and activity monitor to fully understand what is causing the issue.
For whatever hardware issue that you can face, you will always have the warranty during the first year, nad it does make sense to buy Applecare, to cover anything over that period, and specially because it is a first generation MacBook.
Click to expand...

I am wondering about that too. The problems don't sound as definitive hardware related as most. I would be inclined to hang on to this one and see if the root of the problem --If it is a software issue--can be resolved.
 
xPurpleblob said:
What car would you buy?
A car that had a defective part and had a replacement or a car with a perfect part for several years?
Click to expand...

Either one.

It's a part. It was replaced. After the part is replaced and it's working fine, they're effectively the same.
 
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