This is really making me upset.

Discussion in 'MacBook Pro' started by xPurpleblob, Nov 11, 2012.

  1. xPurpleblob macrumors regular

    Joined:
    Jun 29, 2011
    #1
    So I first got a macbook pro retina 15 2 weeks ago.
    The first one I had an SMC issue, I had to reset the SMC after 2 hours of intensive graphic programs everytime.
    The second one had a buzzing sound coming from the backlit keys, popping sound from the case, and excessive delays when waking from sleep.
    Now this replacement I got decides to restart itself everytime after 1 or 2 hours of doing regular computer tasks, browsing the web, playing games, photopshop...
    safari occasionaly also decides to force quit itself after 30 minutes...
    Wil they still allow me to exchange my laptop? They extended my return date but maybe they are getting annoyed? The thing is I don't even have IR and all these other problems are popping up for me.
     
  2. filmbuff macrumors 6502a

    filmbuff

    Joined:
    Jan 5, 2011
    #2
    That doesn't sound like a hardware issue so they will probably want you to try reinstalling the OS first.
     
  3. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #3
    Why do you want them to replace it? If you don't have IR, your screen is good. Just see if you can get it repaired. They'll probably just replace the logic board.
     
  4. NutsNGum macrumors 68030

    NutsNGum

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    #4
    As filmbuff says, give the OS reinstall a shot.
     
  5. Orlandoech macrumors 68040

    Orlandoech

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    Salt Lake City, UT
    #5
    I agree. Reinstall OS X first.
     
  6. xPurpleblob thread starter macrumors regular

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  7. NutsNGum macrumors 68030

    NutsNGum

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  8. xPurpleblob thread starter macrumors regular

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    Jun 29, 2011
    #8
    but i just bought it...
    will apple let me do it through their trade in program?
     
  9. emir macrumors 6502a

    emir

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    Location:
    Istanbul
    #9
    That's why you don't buy the first generation of anything. All first gens will have flaws, they'll get improved overtime.
     
  10. T5BRICK macrumors 604

    T5BRICK

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    Oregon
    #10
    If that doesn't work, you take it in and have it repaired.

    Why do so many people "just want to get it replaced"? They can very easily remove defective components and replace them with working ones.
     
  11. xPurpleblob thread starter macrumors regular

    Joined:
    Jun 29, 2011
    #11
    Umm... because its been less than 3 weeks since I bought the machine...
    If you had a brand new car that was defective let's say the car wouldn't start sometimes would you want to get a new car or get the starter replaced?
     
  12. McGiord macrumors 601

    McGiord

    Joined:
    Oct 5, 2003
    Location:
    Dark Castle
    #12
    Sounds like you are getting a software issue once you get a new hardware.
    Just do a clean OS X install, run all the software updates, and then start installing and testing everyone of the different software that you use.
    Look o ver the log, and activity monitor to fully understand what is causing the issue.
    For whatever hardware issue that you can face, you will always have the warranty during the first year, nad it does make sense to buy Applecare, to cover anything over that period, and specially because it is a first generation MacBook.
     
  13. T5BRICK macrumors 604

    T5BRICK

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    Oregon
    #13
    I'd take it in and get the starter replaced and just be happy that it was an easy fix. Things are defective sometimes, even when they're brand new.
     
  14. xPurpleblob thread starter macrumors regular

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    Jun 29, 2011
    #14
    well you sir are special
     
  15. T5BRICK macrumors 604

    T5BRICK

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    Oregon
    #15
    What is so horrible about having a part on a computer replaced anyway? It doesn't affect the value or functionality at all, you simply end up spending some time.

    Compared to arguing with managers or Apple support, repair seems like the better of the two options to me.
     
  16. xPurpleblob thread starter macrumors regular

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    Jun 29, 2011
    #16
    What car would you buy?
    A car that had a defective part and had a replacement or a car with a perfect part for several years?
     
  17. bobr1952 macrumors 68020

    bobr1952

    Joined:
    Jan 21, 2008
    Location:
    Melbourne, FL
    #17
    I am wondering about that too. The problems don't sound as definitive hardware related as most. I would be inclined to hang on to this one and see if the root of the problem --If it is a software issue--can be resolved.
     
  18. T5BRICK macrumors 604

    T5BRICK

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    #18
    Either one.

    It's a part. It was replaced. After the part is replaced and it's working fine, they're effectively the same.
     
  19. SantaRosa2.2 macrumors regular

    SantaRosa2.2

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    Mar 7, 2012
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    Somewhere in Florida
    #19
    I agree, seems like ML only likes to work properly on the second install...:confused:
     
  20. Braniff747SP macrumors 6502

    Braniff747SP

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    May 30, 2010
    Location:
    Los Angeles, California, USA
    #20
    And what car manufacturer would simply replace the car? That's what a warranty is for...
     
  21. Oblivion426 macrumors member

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    Jun 16, 2010
    #21
    This is correct. UCC §2, which is law, denotes warranty provisions of the sale of goods.
     
  22. xPurpleblob thread starter macrumors regular

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    Jun 29, 2011
    #22
    omg...
     

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