This is RIDICULOUS.

kaiak

macrumors member
Original poster
Jul 22, 2010
31
0
When I first got my iPad in early July, I noticed a dead pixel on it. It wasn't that noticable to me, so I didn't do anything about it. However, the other night, I decided to do a dead pixel test on my iPad, and noticed a total of six dead pixels. Made a Genius appointment, backed up my iPad, etc and went to the meeting. He gave me a refurb iPad and restored my old one.

However, when I backed up my old iPad, I guess it must have gone over my head that it would only back up contacts and the like, because when I went to go restore the new iPad, it didn't restore music, videos, pictures or apps. At the time, that was fine, I could just redownload everything.

Wrong! When I went to go start redownloading everything from the app store and the iTunes store, it prompted me to verify my account info (secruity key on the credit card I used). I entered it, and it said it was wrong. It's not wrong; I tried entering it for another 5 minutes. After that, I tried EVERY card I own, and nothing worked.

This is ridiculous. I have spent $95 on apps, music and videos, and now I can't get ANY of that back because I can't verify my card? Is there anyone who I can talk to about straightening this out, because I can tell you now, I am not spending ANOTHER $95 on apps and music. It just won't happen. This is seriously enough to make me sell the iPad for everything I paid for it.
 

EthanNixon

macrumors 6502a
Sep 30, 2007
645
97
New Jersey
When I first got my iPad in early July, I noticed a dead pixel on it. It wasn't that noticable to me, so I didn't do anything about it. However, the other night, I decided to do a dead pixel test on my iPad, and noticed a total of six dead pixels. Made a Genius appointment, backed up my iPad, etc and went to the meeting. He gave me a refurb iPad and restored my old one.

However, when I backed up my old iPad, I guess it must have gone over my head that it would only back up contacts and the like, because when I went to go restore the new iPad, it didn't restore music, videos, pictures or apps. At the time, that was fine, I could just redownload everything.

Wrong! When I went to go start redownloading everything from the app store and the iTunes store, it prompted me to verify my account info (secruity key on the credit card I used). I entered it, and it said it was wrong. It's not wrong; I tried entering it for another 5 minutes. After that, I tried EVERY card I own, and nothing worked.

This is ridiculous. I have spent $95 on apps, music and videos, and now I can't get ANY of that back because I can't verify my card? Is there anyone who I can talk to about straightening this out, because I can tell you now, I am not spending ANOTHER $95 on apps and music. It just won't happen. This is seriously enough to make me sell the iPad for everything I paid for it.
Try again at another time, it happened to me before. If that doesn't work contact iTunes support, they have always been prompt to fix my issues.


Umm.. Why aren't the apps still on your computer?
It wouldn't matter if they were still on his computer or not. It is linked to an iTunes account, and anything that you purchased has to be verified by your account. If he used a different computer/iPhone/iPad to login, it will ask to verify his bank/debit/credit information. This is more than likely what has happened.

Each time you login to iTunes from a different computer, they have to reverify your financial details. This also results in a $1.00 safety fee taken from your account, I've had like 10 of those since I own a gaming PC that I reformat regularly...
 

Warbrain

macrumors 603
Jun 28, 2004
5,698
293
Chicago, IL
Try again at another time, it happened to me before. If that doesn't work contact iTunes support, they have always been prompt to fix my issues.




It wouldn't matter if they were still on his computer or not. It is linked to an iTunes account, and anything that you purchased has to be verified by your account. If he used a different computer/iPhone/iPad to login, it will ask to verify his bank/debit/credit information. This is more than likely what has happened.

Each time you login to iTunes from a different computer, they have to reverify your financial details. This also results in a $1.00 safety fee taken from your account, I've had like 10 of those since I own a gaming PC that I reformat regularly...
It would matter if they were on his computer because iTunes keeps track of what apps, music, movies, etc. are on his device and will restore them from backup. The files need to be stored on the computer to do so. What really happened here is someone foolishly deleted things that he put on the iPad without understanding that he was playing with fire.
 

kaiak

macrumors member
Original poster
Jul 22, 2010
31
0
You know, I don't mean to be rude or anything, but I took a chance and bought an Apple product. I have NEVER owned an Apple product before. I have a Samsung phone on Sprint, and HP computer with Windows 7 and have never owned, let alone TOUCHED, an iPod before. A friend of my dad's convinced me that an iPad might be something I was interested in, so I took a chance and bought it.

How was I supposed to know that I have a back up the apps off my iPad and put them on my computer? The iPad didn't come with a manual and it didn't come with a troubleshooting guide. The Apple "Genius" I spoke to when I called to make the appointment to get my dead pixels repaired instructed me to back up my iPad. I asked "Will this save all of my apps as well, even if they are not my computer?" She said yes. Obviously this "Genius" has no clue what their talking about.

I mean, I really like that Apple has created some sturdy products as far as MacBooks and the like go, but they should really re-train their Genius. At least at the location I go to.
 

melman101

macrumors 68030
Sep 3, 2009
2,735
290
You know, I don't mean to be rude or anything, but I took a chance and bought an Apple product. I have NEVER owned an Apple product before. I have a Samsung phone on Sprint, and HP computer with Windows 7 and have never owned, let alone TOUCHED, an iPod before. A friend of my dad's convinced me that an iPad might be something I was interested in, so I took a chance and bought it.

How was I supposed to know that I have a back up the apps off my iPad and put them on my computer? The iPad didn't come with a manual and it didn't come with a troubleshooting guide. The Apple "Genius" I spoke to when I called to make the appointment to get my dead pixels repaired instructed me to back up my iPad. I asked "Will this save all of my apps as well, even if they are not my computer?" She said yes. Obviously this "Genius" has no clue what their talking about.

I mean, I really like that Apple has created some sturdy products as far as MacBooks and the like go, but they should really re-train their Genius. At least at the location I go to.
Actually it does come with a manual. It's in Safari in your bookmarks. iPad user guide.

http://help.apple.com/ipad
 

EthanNixon

macrumors 6502a
Sep 30, 2007
645
97
New Jersey
It would matter if they were on his computer because iTunes keeps track of what apps, music, movies, etc. are on his device and will restore them from backup. The files need to be stored on the computer to do so. What really happened here is someone foolishly deleted things that he put on the iPad without understanding that he was playing with fire.
Applications don't matter if they are on your computer, you can redownload them. Movies and Music are different. If you ask iTunes they will reissue the downloads. However, when you use a new Apple product, you are forced to verify your financial information. His problem does not lay within the fact he has missing applications. Even if his application, movies, and music are all on his computer, he still wouldn't be able to sync them without verifying his financial information. Since iTunes is having issues with his financial information, he can't sync anything he previously bought, mainly being iPad applications. So, like I said before; without verifying your financial information, you cannot put applications, music, or movies on your iPad. It is a road block until he van verify it.
 

Warbrain

macrumors 603
Jun 28, 2004
5,698
293
Chicago, IL
You know, I don't mean to be rude or anything, but I took a chance and bought an Apple product. I have NEVER owned an Apple product before. I have a Samsung phone on Sprint, and HP computer with Windows 7 and have never owned, let alone TOUCHED, an iPod before. A friend of my dad's convinced me that an iPad might be something I was interested in, so I took a chance and bought it.

How was I supposed to know that I have a back up the apps off my iPad and put them on my computer? The iPad didn't come with a manual and it didn't come with a troubleshooting guide. The Apple "Genius" I spoke to when I called to make the appointment to get my dead pixels repaired instructed me to back up my iPad. I asked "Will this save all of my apps as well, even if they are not my computer?" She said yes. Obviously this "Genius" has no clue what their talking about.

I mean, I really like that Apple has created some sturdy products as far as MacBooks and the like go, but they should really re-train their Genius. At least at the location I go to.
Because it's data. If you don't have that data then it's not backed up. If it exists in only one place you're asking for trouble.

Applications don't matter if they are on your computer, you can redownload them. Movies and Music are different. If you ask iTunes they will reissue the downloads. However, when you use a new Apple product, you are forced to verify your financial information. His problem does not lay within the fact he has missing applications. Even if his application, movies, and music are all on his computer, he still wouldn't be able to sync them without verifying his financial information. Since iTunes is having issues with his financial information, he can't sync anything he previously bought, mainly being iPad applications. So, like I said before; without verifying your financial information, you cannot put applications, music, or movies on your iPad. It is a road block until he van verify it.
Yes, he would. I can restore all my music that I purchased to a new iPad/iPhone/iPod without confirming anything because it's stored on my computer. His issue came into not doing so. He needs to contact Apple and stop complaining here because he made a mistake that the vast majority of users do.
 

MrWillie

macrumors 65816
Apr 29, 2010
1,344
301
Starlite Starbrite Trailer Court
Yep, you need to back it up every once and awhile. I almost learned that the hard way. After restoring my iPad, itunes asked if i wanted to set up as a new account or my back up. Don't get discouraged, you learned something.

Sorry to hear about your HP computer. I have a Toshiba laptop (given to me by my employer) i am hoping to get them to get me a MBA in a few months. I have two HP all in one printers (same model, one is a warranty replacement that doesn't work either). I keep wanting to bring the to Houston with me so I can throw them through an HP office window and tell them where to shove them.
 

EthanNixon

macrumors 6502a
Sep 30, 2007
645
97
New Jersey
Because it's data. If you don't have that data then it's not backed up. If it exists in only one place you're asking for trouble.



Yes, he would. I can restore all my music that I purchased to a new iPad/iPhone/iPod without confirming anything because it's stored on my computer. His issue came into not doing so. He needs to contact Apple and stop complaining here because he made a mistake that the vast majority of users do.
You are not even reading what I am writing. When you purchase a product like an iPad and log into iTunes with the iPad, or another computer, you HAVE to verify your financial information with your CID or whatever that three-numbered verification code is called. Without verifying you can't sync anything to your iPad that is tied to your iTunes account. If you purchased music, then that is an exception since it is DRM-free now. Applications and video are different. It is all tied to your iTunes account and you have to verify your account before syncing. He can't verify his account and thus can't sync or download anything to his iPad. That step needs to be finished first before he worries about downloading his applications.

Trust me, I have to do this at least two times a month.
 

Diseal3

macrumors 65816
Jun 29, 2008
1,064
46
Make sure the EXP date is correct. The 3 digit number on the back of the card works in coordination with that. From my merchant experience.
 

Ransom

macrumors newbie
Aug 3, 2010
5
0
Make sure the EXP date is correct. The 3 digit number on the back of the card works in coordination with that. From my merchant experience.
Depending on the card, it could be the digits off the front of the card too. I think Amex is that way even though they have another set on the back.
 

kaiak

macrumors member
Original poster
Jul 22, 2010
31
0
Just got off the phone with Apple. Explained the problem, and he said that all I had to do was change the account password at iforgot.apple.com, and it would work. Just tried it; didn't work. :\

Any other solutions?
 

emptyCup

macrumors 65816
Jan 5, 2005
1,482
1
You'll just need to call them again.
Yes, and stay on the phone while you do as they suggest. Apple support has always been very patient with me. If what they suggest doesn't work they will have you try something else or transfer you to someone more knowledgeable.
 

d21mike

macrumors 68040
Jul 11, 2007
3,317
356
Torrance, CA
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

OP. Whenever I connect my iPhone or iPad to my PC iTunes will upload any new apps to iTunes. I am suprised when you did a backup they weren't uploaded.
 

Night Spring

macrumors G5
Jul 17, 2008
13,074
5,173
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_0_1 like Mac OS X; en-us) AppleWebKit/532.9 (KHTML, like Gecko) Version/4.0.5 Mobile/8A306 Safari/6531.22.7)

OP. Whenever I connect my iPhone or iPad to my PC iTunes will upload any new apps to iTunes. I am suprised when you did a backup they weren't uploaded.
Exactly. The Genius' instructions was correct, because if you haven't changed the default settings in iTunes, every time you sync or backup, all purchases made on the iPad are copied from iPad to your computer. If that didn't happen, then you must have changed the settings in your iTunes somehow.
 

kaiak

macrumors member
Original poster
Jul 22, 2010
31
0
Exactly. The Genius' instructions was correct, because if you haven't changed the default settings in iTunes, every time you sync or backup, all purchases made on the iPad are copied from iPad to your computer. If that didn't happen, then you must have changed the settings in your iTunes somehow.
Whenever I connected it to iTunes, it would say backing up iPad. I have never changed the settings to not back up anything purchased on my iPad (I honestly have no idea where you would even do that at).

Sorry if I sounded rude or Apple-illiterate, but this is seriously the first Apple product I've ever owned. I was born in a PC family. :\
 

SVT Amateur

macrumors 6502
Dec 22, 2006
421
1
Tyler, Texas
Sorry for your troubles. I just got my iPad exchanged for a screen problem as well and I had to reverify my debit card info but mine worked. Did you try retyping all your information - including billing address?

The one issue I had was that I made a backup of my iPad and then restored my iPad before going to the appointment but apparently after restoring it resynchronized and saved over my backup. I almost thought I had lost all of my daily journal writings for the last month but thankfully I had a day old backup on my Time Capsule and only ended up losing one day's worth of journal entries. I now know that anytime you sync it overwrites the previous backup data so I will be making to do a Time Machine backup after every sync.
 

epi117

macrumors 6502
Mar 8, 2010
272
0
Funny you should say that, but my car is broken down. However, you don't need to backup a car to get it fixed. :)
Dude, you making the rest of the windows users look bad, dont you back up your windows files?
 
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