This just happened via Apple Chat

Discussion in 'iPhone' started by barrett14, Sep 22, 2014.

  1. barrett14 macrumors regular

    Joined:
    Jun 24, 2010
    #1
    I am an idiot for not recording the chat transcript but I was talking to Apple via Chat to resolve this quick issue

    - I want to return my iPhone 6 Plus for a 4.7 inch but the order was under my dad's name (his account etc)

    The guy told me to bring my dad to exchange it "just in case"

    I told him we live in different areas and the said the following:

    "Oh man, that must be tough. I would miss my dad like crazy if we lived apart. Then again, it would be a lot easier if he bought me an iPhone 6"

    I was absolutely shocked an Apple rep was blatantly trolling me. I closed the chat transcript instead of recording it LIKE AN IDIOT.
     
  2. RCRod83 macrumors regular

    RCRod83

    Joined:
    Aug 22, 2010
    #2
    I think he was joking. But funny story nevertheless. Thanks for the chuckle.
     
  3. TheBama macrumors 6502

    TheBama

    Joined:
    Jun 20, 2010
    Location:
    Birmingham, AL
  4. AbeFrohman macrumors 6502

    AbeFrohman

    Joined:
    Mar 18, 2011
    #5
    Not seeing it as trolling at all. It could have been (at worst) a lead-in to some sort of scripted FaceTime features discussion or perhaps it was their way of lamenting that they didn't even have their own new iPhone yet.
     
  5. blackberrycubed macrumors 6502a

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    Feb 26, 2013
  6. Six8 macrumors 65816

    Six8

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    Feb 1, 2012
    Location:
    Earth
    #7
    That ... lol!
     
  7. 0r30 macrumors 6502

    0r30

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    Texas
  8. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #9
    I think they're instructed to be personable and friendly. Relate to the customer. He just did it in a weird way.

    Relax.
     
  9. Altimax98 macrumors 6502

    Altimax98

    Joined:
    Mar 26, 2012
    Location:
    Lakeland Fl
    #10
    No trolling, try understanding it like this:

    "Oh man, that must be tough. I would miss my dad like crazy if we lived apart. (meaning this person has a close bond with their father) Then again, it would be a lot easier if he bought me an iPhone 6 (meaning, jokingly because material items cannot replace a family bond and this person obviously feels that way, he wishes his father would buy him an iPhone.) "
     
  10. davedvdy macrumors regular

    Joined:
    Oct 25, 2011
    #11
    I don't understand what was rude at all.
    As the Rep, if I got a complaint for that, Id be (unnecessarily)
    paranoid going forward.
     
  11. spazma7ik macrumors 6502a

    Joined:
    Sep 12, 2009
    #12
    Apple reps are trained to be more humanlike and less like salesmen.
     
  12. Cdub2235 macrumors member

    Joined:
    Sep 20, 2014
    #13
    Why do people get offended by everything? My gosh man, you need to lighten up. Better file a lawsuit against Apple now for the unforgivable way he conducted his conversation with you
     
  13. JoshS macrumors member

    Joined:
    Sep 22, 2012
    #14
    Yeah there's nothing scandalous there. The guy was joking.
     
  14. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #15
    OP if you don't want to run the risk of being offended by innocent remarks then cut the apron strings.
     
  15. zoonyx macrumors 6502

    Joined:
    Oct 18, 2011
    Location:
    Northern England
    #16
    Yeah he needs to retake Banter 101 if that apple rep wants to be a real arch bishop of banterbury.

    I don't thing he meant anything nastily though. Just friendly banter, in an awkward and uncomfortable way.
     
  16. theMaccer macrumors 6502a

    theMaccer

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    Location:
    SoCal
  17. bruinsrme macrumors 601

    bruinsrme

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    Oct 26, 2008
    #18
    I think if my dad bought an iPhone 6+, I would keep to remind me how cool my dad is.
     
  18. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #19
    The definition of "troll" gets more broad the older I get it seems.
     
  19. Jr1985 macrumors 6502

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    May 1, 2010
  20. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
    #21
    I just think the rep was being friendly and see nothing wrong with the conversation. Beats the normal online chat that's so boring you would swear it was a computer on the other end.

    Your in for a shock on MR ..... ;)
     
  21. cnev3 macrumors 6502

    Joined:
    Sep 13, 2012
    #22
    I've dealt with Apple's call centers several times, and they are definitely instructed to be more personal and friendly. It's pretty much a job requirement for them. They always make small talk with you in between technical questions.

    I think the tech was complimenting the iPhone 6 more than he was commenting on your dad buying the phone.
     
  22. nox5 macrumors 6502

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    Oct 16, 2013
    #23
    Are you still shaking?
     
  23. Snot Rox macrumors 6502

    Snot Rox

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    Location:
    SF Bay Area, CA
    #24
    Lol. That was neat. I didn't find that to be offensive or anything.
     
  24. nfl46 macrumors 603

    Joined:
    Oct 5, 2008

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