hey, needed to vent a here it is; my apple experience. bought a 1.8 mba... lovely. 3 months down the track had to return it for repair... the keyboard and trackpad had screwed up somehow; computer returned; trackpad not fitted properly... i can fit a fingernail between the edge of trackpad and chassis. hmmmm! took computer to closest town that had the same apple accredited rep (50 miles). when in town hoofed it in damn hot weather on hard cement (country blokes find it hard to walk on cement for too long) only to find the office of the apple representatives unattended and an apologetic receptionist. called the other office and basically said "what the hell?" and was told that despite two technicians in the same town as me on calls i was supposed to drop it into another town about another 20 miles away *dummy spat bigtime* i was doing hard time and on foot trying to fix what they'd not done properly in the first place! i look forward to my apple review of their service. my god i hear you say... poor bastard! ordered an iphone 4s... when the phone hadn't arrived on due date i rang apple (oh my god that's painful). was given the usual tracking #'s. with this # i ascertained that the trail ended and disappeared forever at melbourne, 100 miles from where i live. after a long period of inaction by everybody except me, a new phone was ordered, reason 1st lost in transit. 2 more weeks later still no phone... oh my god am i talking to apple again! promise to get it to you on this date blah blah blah! nothin happened again. apple eventually gave me a generous rebate cos of all the outrageous lacks of service but get this... i got the rebate b4 i saw the damn phone. 5 whole weeks from order to delivery... that is piss poor in anybody's language. this bloke won't be taking another bite from the apple.