Those who have apple care, made a claim yet?

Discussion in 'Apple Watch' started by The Game 161, Oct 25, 2015.

  1. The Game 161 macrumors G5

    The Game 161

    Joined:
    Dec 15, 2010
    Location:
    UK
    #1
    interested to those who have it. Had any accidents yet with your watch?
     
  2. whodatrr macrumors 6502a

    whodatrr

    Joined:
    Jan 12, 2004
    #2
    Quite a few over the years with no cartwheels too jump or hassles issued, at any time. Regardless of what you think of Apple's technology or designs, they have the best customer service in the industry.
     
  3. Julien macrumors G3

    Julien

    Joined:
    Jun 30, 2007
    Location:
    Atlanta
    #3
    So you have had an :apple:Watch for a few years?:eek::eek:
     
  4. whodatrr macrumors 6502a

    whodatrr

    Joined:
    Jan 12, 2004
    #4
    Sorry, was referring to general Apple products. That's what I get for clicking "new posts".... disregard my feedback. LOL

     
  5. fanchee macrumors 6502a

    fanchee

    Joined:
    Nov 23, 2009
    #5
    I'm curious how the claim works. My sister dropped her watch and the side is damaged. She called the 800 number for AppleCare, and if this matters, it was later in the evening when she made the call. This was a week or so ago, just for time and date reference. The rep truly didn't know procedures and put her on hold several times to go ask. The final answer given to my sister was that she needed to take the watch only, no accessories, to a local UPS office. They would have the packaging she needed and create a shipping label. Once apple received the watch, they would send her a new one.

    This seems wrong for many reasons, and she has yet to do anything with the watch (mainly bc she just had a baby!) But (1) how does Apple know it's her watch? The serial number would point to me, since I gave it to her. (2) When/how is payment collected?

    Seems odd to just randomly go drop it with UPS and expect to get another watch from Apple.

    Has anyone gone through AppleCare? What did you do?
     
  6. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #6
    If you have to place a claim use express replacement and call into apple.
     
  7. artfossil macrumors 6502

    artfossil

    Joined:
    Oct 5, 2015
    Location:
    the Great Plains
    #7
  8. mlemonds macrumors 6502a

    mlemonds

    Joined:
    Apr 9, 2008
    Location:
    Lexington, KY
    #8
    I have had my watch replaced twice with apple care. Did the online chat. They sent me a new watch the next day and i placed mine in the box and sent it back with prepaid postage.
     
  9. artfossil macrumors 6502

    artfossil

    Joined:
    Oct 5, 2015
    Location:
    the Great Plains
    #9
    Small sample size but I've found the online chat experience much more streamlined and effective than calling.
     
  10. mattopotamus macrumors G4

    mattopotamus

    Joined:
    Jun 12, 2012
    #10
    for both your phone and watch it turns off once you unpair the device. The iPhone auto turns it off once you reset the phone.
     
  11. rigormortis macrumors 68000

    rigormortis

    Joined:
    Jun 11, 2009
    #11
    your activation lock might not even be on.

    just because you installed watch os 2 does not mean activation lock is enabled.

    everyone who reads this, please do the following
    go to the watch app
    select your watch
    if you do not see "mark as missing" this means your activation lock IS NOT TURNED ON

    to turn on activation lock after you install watch os 2, you need to unpair the apple watch and pair it again

    mark as missing.jpg
     
  12. Alexrat1996 Suspended

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA

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