So I had a ton of trouble with my Mid-2007 Macbook Pro (2.4GHz, 4gb ram, 160gb HDD) and sent firstname.lastname@example.org a nice email it went like this: Hello Mr. Jobs, I am a college student at University of Colorado. I recently started having major problems with my mid-2007 Macbook Pro. First I had this ominous single green line of vertical pixels. And a huge latency/ beach ball application crashing problem. I took it to a genius at the Boulder Apple Store, he told me to reinstall the operating system. I did this and it did not help anything. I took it to the Austin Apple Store. They sent it off and two days later I got my MBP back with a new Hard Drive and A new screen. They had failed to correctly install the screen, and the hard drive didn't seem to help anything. I sent it back again, they replaced the logic board. Now I am having trouble with my USB ports, Optical audio out, and continue to have major application failures. I love your products, but this is getting ridiculous. I make my money and hope to earn a degree using this computer.... Please help. Repair numbers: ********* ********* R27621176 Case Number: ********** Serial Number: *********** The next morning I got a call and email from the Lead Genius at my local Apple Store, he said he wanted to talk. He also said he was gonna replace my computer! And just like that I went to the apple store and got a brand new Macbook Pro! He as gonna give me the base 15" Macbook Pro, since it bested the specs in my Macbook Pro. I asked if I could pay the difference to upgrade it, and he said "If you wanna give us money we won't deny you that!" So thats how I got my brand new fully loaded Macbook Pro 15" (2.8GHz, 4gb Ram, 500GB HDD) Oh and I already ordered a new 7200rpm 500gb HDD to put in it. And my the internal one it came with an external!