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Thought I bought a 1GHz PB?

OldManJimbo said:
I am beginning to think these stories of free stuff when Apple makes a mistake are more fiction than fact.
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Au contraire mon ami!

re: https://forums.macrumors.com/editpost.php?do=editpost&p=893533

When I complained to Apple customer service about having to buy Panther - and explaining very carefully that I had already purchased it, he called me back the next day and said that he could send me a *FREE* upgrade cd that could only be used on that computer as compensation for all my trouble. :D :D :D :D

m
 
winwintoo said:
Au contraire mon ami!

re: https://forums.macrumors.com/editpost.php?do=editpost&p=893533

When I complained to Apple customer service about having to buy Panther - and explaining very carefully that I had already purchased it, he called me back the next day and said that he could send me a *FREE* upgrade cd that could only be used on that computer as compensation for all my trouble. :D :D :D :D

m
Click to expand...

Your link is to edit your post, meaning no one but you has permission to view it. I think you meant for your link to point to this post, but please correct me if I'm wrong.
 
My bad, sorry about that but I couldn't figure out the right way to do it and I knew someone would figure it out - thank you.

m
 
Today is the day

For those who have been following this saga - today I have an appointment with the Apple reseller who has received from Apple the new CPU and logicboard that will replace the 867MHz chip mistakenly installed on my 1GHz 12" PB.

I have backed up all my files to a slave hard drive on my home network - I knew that old PC would come in handy for something.

The repair job is supposed to take only a few hours - I'll update this when I return.

Thank you ALL for your suggestions, help, support and collective amazement at this very strange situation.
 
Well, congratulations in advance. I hope everything is ship-shape, and I'm glad you're about to end up with what you thought you bought months ago. Did they ever come up with an explanation?

And, yeah, you'd think they'd owe you something for all your troubles besides what you were supposed to get to begin with.
 
jsw said:
Did they ever come up with an explanation?

And, yeah, you'd think they'd owe you something for all your troubles besides what you were supposed to get to begin with.
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No explanation and I have the feeling they think this is somehow my fault - everyone I've talked to at Apple treats me like I somehow casued this problem.

My business involves helping people brainstorm outrageously unique outcomes to situations and I cannot come up with an explanation for how one 867MHz CPU ended up sitting on an assembly bench and got into my PowerBook. I can't believe there aren't other PBs with the same problem.

Perhaps Apple should contact everyone who bought a 12" PB manufactured during a certain period and make sure they don't have the slower chip set.
 
i would have really kicked up a fuss, its great that they've fixed it but its pretty sloppy that it got out of the factory. i guess its just bad luck, but it still sucks. :confused:
 
It is finished - I hope.

The reseller made the switch in about three hours - as far as I can tell, all my files are intact.

I will call AppleCare on Tuesday (after the holiday) and tell them I won't be needing the shipping box they provided.

The story has a happy ending - but then again what other ending could it have had? I bought and paid for a 1GHz PowerBook and got an 867MHz processor. Apple did ONLY what they absolutely HAD to do - and nothing more.

I wasn't expecting Steve Jobs to call and offer to mow my lawn for a month, but I was expecting some sort of "peace offering" for all the trouble I went though to get this fixed, and for alerting Apple to a potential problem on their production line. They didn't even act embarassed.

The Mac is great and I'll continue to support Apple with my dollars - what other choice do I have - but this has left a really bad taste in my mouth and I am much less likely to speak high praise to my friends who ask why I switched.

To all who offered support and advice - thank you.
 
Epilogue

The new 1GHz chip runs hotter than the older 867 and the cooling fan kicks on much more often than before.

Still nothing from Apple in the way of a peace offering -
 
Well, I'm glad you finally ended up with what you ordered, but I can certainly see how this must leave a bad taste in your mouth.

Honestly, I think the best part about owning a Mac is the Mac community (not due to Apple), and OS X (plus included SW) (due to Apple's SW groups). Mac hardware, and Apple's treatment of problems within that HW, has never seemed to me to be a strong point of the company.

Since they make all their money on HW, I'd think they'd be as flexible as possible in ensuring that their customers - especially ones who got the wrong CPU - would be happy enough to help convince others to buy a Mac, instead of just as annoyed as a Dell customer.
 
I guess my disappointment is the result of having extremely high expectattions for "customer care." I agree, the user community has been incredible - even the people who flamed me early for typing Mac all in CAPS (wow). I remain an advocate for the hardware and wouldn't trade the pleasure of using this platform over one lousy experience with the parent company.
 
It's a conspiracy :D :D

I think the people who *work* for Apple in customer services etc. are closet PC users who've been *planted* there by De!! to make our lives miserable in the hopes that we'll switch. Don't let them win!!

m
 
secret password

So perhaps we should have a secret password known only by "honest and true soldiers of the Mac platoon" - we'd mention the secret word while on the phone with an AppleCare agent and if s/he did not respond in kind, we would know they were traitors.

Oh man - I need to lay off the strong tea for a while.
 
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