Thought I purchased glossy, got home was matte

Discussion in 'MacBook Pro' started by frocco, Jul 11, 2009.

  1. frocco macrumors 6502

    frocco

    Joined:
    Jan 27, 2009
    #1
    I drove to the apple store (about 180 miles round trip) and purchased a 17" 2.8 with iwork and carrying bag.

    When I got home I realized they gave me the antiglare, not glossy display. I never noticed the price difference because of the other items I purchased.

    What should I do?
    This will cost me more time (around 3 hours), money for gas.

    Frustrated...
     
  2. dlhuss macrumors member

    Joined:
    Mar 16, 2009
  3. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #3
    Talk to Apple Support by phone and hopefully something will be done.
     
  4. 1ne macrumors regular

    Joined:
    Jun 16, 2009
    Location:
    Canada Oil Country
    #4
    if you like the anti glare then keep it. It cost more for it.
     
  5. frocco thread starter macrumors 6502

    frocco

    Joined:
    Jan 27, 2009
    #5
    The store did not have any 17" matte displays on the floor.
    I have no idea if it is an improvement over glossy.

    How would it look watching movies?

    Can you explain why?
     
  6. 1ne macrumors regular

    Joined:
    Jun 16, 2009
    Location:
    Canada Oil Country
    #6
    Supposedly you lose some quality when you have a anti glare display.
     
  7. MacPossum macrumors 6502

    MacPossum

    Joined:
    Jul 15, 2007
    #7
    because now you don't have to deal with a glossy screen!
     
  8. HBOC macrumors 68020

    Joined:
    Oct 14, 2008
    Location:
    SLC
    #8
    so i am assuming you got charged extra for it, yes? I would call the apple store where you bought it and explain to them.. maybe they will refund you the difference and you can keep the machine since you are far away..
     
  9. NewMacbookPlz macrumors 68040

    NewMacbookPlz

    Joined:
    Sep 28, 2008
    #9
    Try it and find out......?
     
  10. iyacyas macrumors member

    Joined:
    Sep 4, 2008
    #10
  11. frocco thread starter macrumors 6502

    frocco

    Joined:
    Jan 27, 2009
    #11
    The problem with that, is if I do not like it, I would have to eat 10% restock fee. I am almost tempted, cause I am thinking I might like it.

    I will call them tomorrow.
     
  12. NewMacbookPlz macrumors 68040

    NewMacbookPlz

    Joined:
    Sep 28, 2008
    #12
    Ah...

    I was under the impression you found out when you opened it. My bad.
     
  13. frocco thread starter macrumors 6502

    frocco

    Joined:
    Jan 27, 2009
    #13
    My fault, I did not explain clearly.

    I guess, I could also buy a 24" glossy monitor for movies later.
     
  14. macDonalds macrumors 6502

    Joined:
    Jun 8, 2007
    #14
    I wouldn't be able to go through the pain of returning it. If this happened to me I would definitely be using it.
     
  15. iyacyas macrumors member

    Joined:
    Sep 4, 2008
    #15
    There you go...

    Now you're thinkin! You can have the best of both worlds. A laptop that can actually be used as a portable machine that can be viewed in you lap no matter where you are, and a external monitor so you can get the "POP" that every one keep talkin about.
     
  16. SkyBell macrumors 604

    SkyBell

    Joined:
    Sep 7, 2006
    Location:
    Texas, unfortunately.
    #16
    Most people prefer matte over glossy...though I've never noticed a difference when watching movies, at least in the dark. Daytime, I imagine the matte would be better.
     
  17. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #17
    Managers in Apple retail stores have some ability to waive the restock fees. If you were given a matte when you asked for an anti-glare (and wanted to return it), I'd be very surprised if they didn't waive the restock fee.
     
  18. sushi Moderator emeritus

    sushi

    Joined:
    Jul 19, 2002
    Location:
    キャンプスワ&#
    #18
    I was just going to suggest this. :)

    Agree. If the OP asked for a glossy display and received an antiglare one and wanted to return it.

    FWIW, antiglare and matte are the same. Apple uses the term antiglare to indicate a matte screen.
     
  19. J&JPolangin macrumors 68030

    Joined:
    Jul 5, 2008
    Location:
    Thule GL @ the TOW
    #19
    ...so were you actually charged the extra price for the matte display on the laptop?

    Or did they just hand you the wrong machine.... what does your receipt say?
     
  20. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Cal
    #20
    U should have opened up the box to inspect your machine for any flaws before driving back home.
     
  21. sushi Moderator emeritus

    sushi

    Joined:
    Jul 19, 2002
    Location:
    キャンプスワ&#
    #21
    Hindsight...

    Unfortunately, that doesn't help the OP much at this point in time.
     
  22. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #22
    That's also not a compelling argument in the first place. If you ask for a certain model, you can and should expect the salesperson to be competent enough to hold that in his memory buffer for 5 minutes while he/she goes to retrieve the model you asked for. The customer is always right.
     
  23. AdamLikesMusic macrumors 6502

    Joined:
    Jun 3, 2009
    #23
    Don't they scan the box when it's purchased? I can't imagine him paying for glossy, and getting matte.

    I personally feel people over-exaggerate in regards to the glossy display. I've used mine in direct sunlight, indoors, outdoors, etc, and I've never had any issues.
     
  24. chaosbunny macrumors 68000

    chaosbunny

    Joined:
    Mar 11, 2005
    Location:
    down to earth, far away from any clouds
    #24
    So quality means dealing with constant reflections even in medium light conditions for you... :rolleyes:

    To the op, do yourself a favour and keep the matte display if you plan looking at it for longer peroiods of time.
     
  25. shambo macrumors 6502a

    shambo

    Joined:
    Apr 4, 2009
    #25
    Return it and take the 10% restock hit. Most people who have bought matte have lived to regret it.
     

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