I have a story that is so incredible that i had to post it. So own a Moto Q-obviously the software is built for windows but there is markspace. So I bought it on May 28 of this year. In July, they released version 4. I chose not to try to upgrade since the only major improvement was windows mobile 6 compatibility.
Flash forward to Leopard-saddly my version, version 3.2 does not work with Leopard, nor does the version 4. An update is imminent but the only way to get it would be for me to buy version 4. So on October 30, I sent them an email asking whether or not it would be possible in any way for me to get a free upgrade since I was very close to the June 1 cutoff date. The next day, realizing that the chances were small that I would get it, I bought it.
Today i recieved this email
"We recently implemented a new Support and
Service system which is designed to better
assist our customers.
In the short term, it is causing some delays
in our response time. Please accept our
sincerest apologies for this.
There has been an extra delay in answering
your message, due to the nature of the
question and your subsequent action the
very next day.
If you hadn't purchased the upgrade, I would
have extended a grace period and given you
the upgrade for free. However, when I saw
that you had already paid, I really wanted
to keep your money. So, I had to think
about it for a few days. I finally decided
to refund the cost of upgrade. You should
see it post to your credit card within
five business days.
I think I spent more than $24.95 thinking
about it!
"
I was so shocked and grateful that i sent them a thank you back, telling them how classy it was for them to not only grant my request but to give me my money back.
Has anyone EVER heard of anything like this ever? Because I can say that this is by far the classiest thing I have ever heard of any company in any field in any situation ever do.
Flash forward to Leopard-saddly my version, version 3.2 does not work with Leopard, nor does the version 4. An update is imminent but the only way to get it would be for me to buy version 4. So on October 30, I sent them an email asking whether or not it would be possible in any way for me to get a free upgrade since I was very close to the June 1 cutoff date. The next day, realizing that the chances were small that I would get it, I bought it.
Today i recieved this email
"We recently implemented a new Support and
Service system which is designed to better
assist our customers.
In the short term, it is causing some delays
in our response time. Please accept our
sincerest apologies for this.
There has been an extra delay in answering
your message, due to the nature of the
question and your subsequent action the
very next day.
If you hadn't purchased the upgrade, I would
have extended a grace period and given you
the upgrade for free. However, when I saw
that you had already paid, I really wanted
to keep your money. So, I had to think
about it for a few days. I finally decided
to refund the cost of upgrade. You should
see it post to your credit card within
five business days.
I think I spent more than $24.95 thinking
about it!
"I was so shocked and grateful that i sent them a thank you back, telling them how classy it was for them to not only grant my request but to give me my money back.
Has anyone EVER heard of anything like this ever? Because I can say that this is by far the classiest thing I have ever heard of any company in any field in any situation ever do.
