Three Apple stores, three different countries, no luck

[Mdv2]

Been to three different apple stores in Madrid, The Hague and this morning to Frankfurt during the past three weeks trying to get my Macbook Pro screen repaired. I was told I cannot just hand in my macbook, I will need to go to the (bureaucratic) procedure of booking a slot with a genius.

The screen of my Macbook is broken (physical damage) so without a doubt I need a new screen. Meeting a genius would not take more than 5 minutes but everywhere I have been so far I was told, sorry come back next week, we won't be able to help you this week. I have tried booking appointments online for the last store, but I was notified that at this moment online appointments cannot be booked.

I am pretty pissed off about this. Fair enough, the first two visits were without trying to book an appointment online, so I may be to blame myself, but going to three stores in three countries where they were unable to help me seems to indicate a bigger problem.

Perhaps Apple should hire more geniuses?

Meanwhile I am still without a short-term solution and I guess its gonna take a few weeks more until I finally get my screen repaired. To me, this seems ridiculous for a premium product.

 

[nebo1ss]

It would seem that procedures have got the better of them. In your position I would feel the same way.

 

[Mdv2]

Any suggestions as for how to get it repaired quickly are welcome, I prefer to have it repaired by Apple directly.

 

[maflynn]

Did you try calling apple and going through the process via the phone?

 

[cambookpro]

I've noticed a couple of times now I've flat out been unable to book a Genius Bar appointment for the next week. Something is wrong if I have to stay up until midnight just to make sure I can book an appointment for seven days later.

I do think Apple need to expand the Genius Bar in their stores, or at least make it so 'Specialists' can replace obvious flaws or take the product from the customer and give it to the Genius Bar so it can be picked up later on.

A few years ago, it'd be quite common that if you waited 15 minutes there'd be a space free and you'd be seen. Now, that never seems to be the case.

 

[Mdv2]

After visiting the store for a second time, the colleague of the representative I had first spoken to offered me to put my phone number on a text message alert list. I got called to the store at 3PM and got my macbook repaired at 6PM today.

That's great, but interesting the first representative did not offer this option to me, arguing there were too many people ahead of me.