Thumbs up to Apple Repairs

Discussion in 'MacBook Pro' started by squeeks, Jan 22, 2009.

  1. squeeks macrumors 68040

    squeeks

    Joined:
    Jun 19, 2007
    Location:
    Florida
    #1
    Just got my MBP back from the houston service center

    i dropped it off saturday night, it left here monday morning, they got it tuesday serviced it, and shiped it back out wednesday evening and i got it thrusday morning, not bad...

    The service it received was wonderful, i have an after market HD in it as well as 4gb of after market ram, which i didnt have the OEM ram to stick back in

    they not only replaced the logic board with the faulty nvidia GPU they also replaced my defective 4gb of after market ram with brand new 2x2gb samsung sticks

    they also left my 250gb harddrive in place and with the same OSX install

    i must have been lucky and gotten a really nice service tech

    the machine also arrived with no noticable scratches from service

    so overall i am quite please with the quality of and speed of apple repair service, ive had the machine for a year and a half this was the first needed repair and it went excellent <3 :apple:
     
  2. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #2
    Congrats; I might start requesting my Macs go to the same Houston Service Center...:p
     
  3. FarSeide macrumors 6502a

    FarSeide

    Joined:
    Feb 17, 2008
    Location:
    Earth Lane
    #3
    Texas Service Center is where they scratched my MBP. I'm in the process of getting mine replaced... I guess it really depends on who works on your MBP
     
  4. noodle654 macrumors 68020

    noodle654

    Joined:
    Jun 2, 2005
    Location:
    Never Ender
    #4
    Flextronics Apple Service Center in Tennessee destroyed my iBook...nice to hear that you got a good repair!
     
  5. winninganthem macrumors 6502a

    winninganthem

    Joined:
    Jun 10, 2008
    #5
    I'm surprised they were okay with your after-market parts. Under the agreement they're able to refuse service and void your AppleCare agreement o_O. That's really awesome.

    You have a unibody or previous generation MBP? If previous generation, that's amazing, especially since the HDD is not considered user-replaceable.
     
  6. squeeks thread starter macrumors 68040

    squeeks

    Joined:
    Jun 19, 2007
    Location:
    Florida
    #6
    yeah I have a first generation core 2 duo mbp I bought it June of 07 day after iPhone came out and I have no apple care, didn't think I would keep the machine that long, so it was only being repaired under the extended gpu warranty. The genius told me I had three possibilities based on the replaced hd they would with repair it, repair it and put the default HD back or refuse service all together I was lucky I got option number 1 so that's very cool I consider my self quite fortunate.
     
  7. TraustiB macrumors member

    Joined:
    Nov 27, 2007
    Location:
    Reykjavík, Iceland
    #7
    Sent in an iMac core duo, the first ones, 20" for repair at 12. It had a faulty hard drive, got it back 4 hours later, with a 500gb drive instead of the 250gb one that was standard, free of charge.

    Awesome service, was through the 5th avenue store in New York.
     

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