Thunderbolt 2 dock and video issues

Discussion in 'MacBook Air' started by LEVENDIZ, Apr 16, 2017.

  1. LEVENDIZ macrumors member

    Apr 10, 2010
    I've searched extensively for an answer to this question and can't find anything to help.

    I have a early 2014 MacBook Air 13" connected to an Elgato Thunderbolt 2 dock and all works perfectly other than the fact that i can't watch any video (Youtube, Netflix, Hulu, etc.) nothing will play. The video will load i'll get a the first frame of the video to show but nothing plays.

    I've connected a mid 2013 11" air to the same setup and the same issue occurs.

    On occasion i'll get to watch through 1 video then the issue will occur. I've switched thunderbolt cables around and unplugged the device. This will allow for a video to play momentarily (could be 1 video could be less), then the problem comes back.

    Anyone have any ideas? I have the Elgato driver installed.

    The screen i'm using is a LG 34UM95 ultra wide.
  2. phrehdd macrumors 68040


    Oct 25, 2008
    I am just inquiring - when you try to play these streaming services is your laptop set to only play from an external display or mirror the laptop's own display or ??? Also, can you play a media file successfully that reside on your laptop?
  3. LEVENDIZ thread starter macrumors member

    Apr 10, 2010
    I close the lip on the devices so the external display becomes the primary (and only) screen.

    I have since fixed the issues, I unplugged the input devices from the back of the monitor and it freed up enough bandwidth in the Thunderbolt 2 connection for videos to no longer stop playing.
  4. jcarey79 macrumors newbie

    May 10, 2014
    --- Post Merged, May 22, 2017 ---
    I have the same issue with a 2013 MBP. I am also running a 34um95 monitor with a USB camera and USB speakerphone. I lose media control (audio and video). If I reboot the MBP, it will work for awhile. Apple support had me do a couple of resets but the issue still exists.

    I would welcome thoughts on a permanent solution.

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3 April 16, 2017