Thunderbolt Display Re-attaching Stand problem

[stevil]

I had my Thunderbolt display mounted on an articulating arm. I decided to move it to a location where the stand would be more appropriate, so I took of the VESA mount. In doing so, I pushed the bracket where either the Stand or the VSA Mount would attach to inside, and it appears to have locked in place. I have tried to release it via a credit card similar to the instructions here http://www.youtube.com/watch?v=eK55yuERL0k (go to 1:15) that I used to install the VESA mount to begin with, but I have not had any luck.

I did find some suggestions, but it involved completely tearing apart the monitor, and I'm not sure I want to attempt that if there is another way.

Any help would be appreciated!

 

[IlikeMacsSoMuch]

The very same thing happened to me last year. First make sure that your monitor is on something soft that won't scratch it if it moves a little. Then use a metallic coat-hanger, or something like that but smaller and then when it is secured in one of the holes, use it to pull the piece back in it's place. Make sure you hear it click into place. It might take you a couple of times but it worked for me. After that, use the regular technique to put back the stand into place.

Good luck!

 

[stevil]

Thanks for the suggestion. I ended up taking it to the Apple store. The techs there tried several things (including a version of what you suggested), but no luck. They are going to need to rip it apart to free the mechanism, but since it's under a year old, they covered it under warranty. If it had been out of warranty it would have been a $39 fee. Either way, that was way better than what I was expecting based on my research. One person was quoted $250 to fix it!

 

[IlikeMacsSoMuch]

I am surprised that it didn't work but since they are fixing it for free, good for you! But I have to admit, had I known that it would only cost 39$ to fix it, I would not have any chances and would have let them taking care of it.

Glad things worked out for you!