Thunderbolt Ethernet causing kernel panic?

Discussion in 'MacBook Pro' started by vmflapem, Jan 25, 2014.

  1. vmflapem macrumors 6502

    Joined:
    Dec 27, 2013
    #1
    So.. I've been using my new macbook pro for 4 days now and I have experience 2 kernel panics (where the computer randomly shuts down and restarts).

    The first time it happened I was writing an email and I lost all my email contents after that.
    The second time it happened (actually just now) I was working on my research proposal and it just shut down deleting all my unsaved documents.

    I am very pissed.. I can't figure out what the problem is, but I'm thinking it might be the thunderbolt ethernet. I just connected my thunderbolt and the shut down occurred 1 minute later.

    Anyone experiencing anything similar..? And do I have to go for a refund?

    //Edit: Microsoft Word recovered my unsaved documents (yay), but I'm still pissed
     
  2. 53kyle macrumors 65816

    53kyle

    Joined:
    Mar 27, 2012
    Location:
    Sebastopol, CA
    #2
    First of all, are you sure these are kernel panics? A kernel panic will show on the screen first thing when the computer turns on "your computer restarted because of a problem" or something along those lines in several languages, then show the apple logo and finish booting.

    Second, take your computer to an apple store and have a genius check it out because random reboots indicate that there might be a hardware problem.

    Third, I seriously doubt the thunderbolt to Ethernet adaptor will cause a kernel panic or a reboot because it is an accessory made specifically for the mac so the drivers should be perfectly fine, therefore not causing problems. I would try using the computer for a while without having it plugged in and see if you get a reboot during that time.
     
  3. simon48 macrumors 65816

    simon48

    Joined:
    Sep 1, 2010
  4. vmflapem thread starter macrumors 6502

    Joined:
    Dec 27, 2013
    #4
    I am absolutely positive that these were kernel panics - and yes, I did get that message on a grey screen.

    Here are the logs:

    Panic 1:
    Thu Jan 23 00:24:38 2014
    panic(cpu 0 caller 0xffffff800f7eb782): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.75.4/bsd/netinet/igmp.c, line: 3720
    Backtrace (CPU 0), Frame : Return Address
    0xffffff81018d3db0 : 0xffffff800f422f69
    0xffffff81018d3e30 : 0xffffff800f7eb782
    0xffffff81018d3e40 : 0xffffff800f69f9da
    0xffffff81018d3f20 : 0xffffff800f44a15a
    0xffffff81018d3fb0 : 0xffffff800f4d6b37

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13B3116


    Panic 2:
    Sat Jan 25 03:14:50 2014
    panic(cpu 0 caller 0xffffff80079eb782): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.75.4/bsd/netinet/igmp.c, line: 3720
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80fa58bdb0 : 0xffffff8007622f69
    0xffffff80fa58be30 : 0xffffff80079eb782
    0xffffff80fa58be40 : 0xffffff800789f9da
    0xffffff80fa58bf20 : 0xffffff800764a15a
    0xffffff80fa58bfb0 : 0xffffff80076d6b37

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    13B3116
     
  5. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #5
    If you're getting kernel panics on a 4 day old machine, you should exchange it. I would. There's no way that computer should be crashing.
     
  6. michaelsviews macrumors 65816

    Joined:
    Sep 25, 2007
    Location:
    Upstate NY
    #6
    Why return it ?

    What email program were you using would be my first question?

    If it was MS Office did you look to see if your system had all the updates / patches ?

    And shouldn't he reload the OS first if this was apple's mail program, but did the OP make sure that all updates were done on the computer

    Also did you try another ethernet cable ? or even try wireless to reproduce the problem?

    You get my point.
     
  7. wlewis macrumors newbie

    Joined:
    Sep 20, 2012
    #7
    I'm seeing these kernel panics regularly too

    For the last couple of months my MPBr has been panicking with assertion failed: igi->igi_version == IGMP_VERSION_3 in exactly the same place in the kernel - sometimes as often as 3 times in the same hour!

    I too initially thought it was related to the Thunderbolt adapter but those 3 panics in a row were when I was using a VPN over WiFi.

    There is clearly some recent bug in OSX 10.9.1
     
  8. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
    Location:
    Somewhere Back In The Long Ago
    #8
    100% take it back......offhand I'd say you may have bad RAM in there, but Apple will swap/ repair it. As Maflynn says it's a new machine. Take it back.
     
  9. mattia6 macrumors newbie

    Joined:
    Oct 3, 2015
    #9
    Hey,
    I have a macbook air of 2011 and now I'm using a thunderbolt ethernet connection and my mac randomly reboots because of a kernel panic. I'm sure it's the thunderbolt ethernet since it happens only when the cable is attached.
    What can I do? any suggestions?

    This is the kernel panic message:

    Sat Oct 3 09:05:09 2015
    panic(cpu 0 caller 0xffffff80221ef982): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.115.14/bsd/netinet/igmp.c, line: 3720
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80d04ebdb0 : 0xffffff8021e23139
    0xffffff80d04ebe30 : 0xffffff80221ef982
    0xffffff80d04ebe40 : 0xffffff80220a1bea
    0xffffff80d04ebf20 : 0xffffff8021e4a57a
    0xffffff80d04ebfb0 : 0xffffff8021ed7c67

    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13F1112
    Kernel version:
    Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64
    Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA
    Kernel slide: 0x0000000021c00000

    Kernel text base: 0xffffff8021e00000
    System model name: MacBookAir4,1 (Mac-C08A6BB70A942AC2)
    System uptime in nanoseconds: 8486785777490
    last loaded kext at 6743970274345: com.apple.driver.AppleUSBTCKeyEventDriver240.2 (addr 0xffffff7fa3cb6000, size 12288)
    last unloaded kext at 6879034235161: com.apple.driver.AppleUSBCDC4.2.1b5 (addr 0xffffff7fa3cb0000, size 16384)
    loaded kexts: ...
     

Share This Page