Thunderbolt Ethernet causing kernel panic?

[vmflapem]

So.. I've been using my new macbook pro for 4 days now and I have experience 2 kernel panics (where the computer randomly shuts down and restarts).

The first time it happened I was writing an email and I lost all my email contents after that.
The second time it happened (actually just now) I was working on my research proposal and it just shut down deleting all my unsaved documents.

I am very pissed.. I can't figure out what the problem is, but I'm thinking it might be the thunderbolt ethernet. I just connected my thunderbolt and the shut down occurred 1 minute later.

Anyone experiencing anything similar..? And do I have to go for a refund?

//Edit: Microsoft Word recovered my unsaved documents (yay), but I'm still pissed

 

[53kyle]

First of all, are you sure these are kernel panics? A kernel panic will show on the screen first thing when the computer turns on "your computer restarted because of a problem" or something along those lines in several languages, then show the apple logo and finish booting.

Second, take your computer to an apple store and have a genius check it out because random reboots indicate that there might be a hardware problem.

Third, I seriously doubt the thunderbolt to Ethernet adaptor will cause a kernel panic or a reboot because it is an accessory made specifically for the mac so the drivers should be perfectly fine, therefore not causing problems. I would try using the computer for a while without having it plugged in and see if you get a reboot during that time.

 

[simon48]

Have you looked at the crash logs?

 

[vmflapem]

First of all, are you sure these are kernel panics? A kernel panic will show on the screen first thing when the computer turns on "your computer restarted because of a problem" or something along those lines in several languages, then show the apple logo and finish booting.

Second, take your computer to an apple store and have a genius check it out because random reboots indicate that there might be a hardware problem.

Third, I seriously doubt the thunderbolt to Ethernet adaptor will cause a kernel panic or a reboot because it is an accessory made specifically for the mac so the drivers should be perfectly fine, therefore not causing problems. I would try using the computer for a while without having it plugged in and see if you get a reboot during that time.

I am absolutely positive that these were kernel panics - and yes, I did get that message on a grey screen.

Here are the logs:

Panic 1:
Thu Jan 23 00:24:38 2014
panic(cpu 0 caller 0xffffff800f7eb782): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.75.4/bsd/netinet/igmp.c, line: 3720
Backtrace (CPU 0), Frame : Return Address
0xffffff81018d3db0 : 0xffffff800f422f69
0xffffff81018d3e30 : 0xffffff800f7eb782
0xffffff81018d3e40 : 0xffffff800f69f9da
0xffffff81018d3f20 : 0xffffff800f44a15a
0xffffff81018d3fb0 : 0xffffff800f4d6b37

BSD process name corresponding to current thread: kernel_task

Mac OS version:
13B3116


Panic 2:
Sat Jan 25 03:14:50 2014
panic(cpu 0 caller 0xffffff80079eb782): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.75.4/bsd/netinet/igmp.c, line: 3720
Backtrace (CPU 0), Frame : Return Address
0xffffff80fa58bdb0 : 0xffffff8007622f69
0xffffff80fa58be30 : 0xffffff80079eb782
0xffffff80fa58be40 : 0xffffff800789f9da
0xffffff80fa58bf20 : 0xffffff800764a15a
0xffffff80fa58bfb0 : 0xffffff80076d6b37

BSD process name corresponding to current thread: kernel_task

Mac OS version:
13B3116

 

[maflynn]

If you're getting kernel panics on a 4 day old machine, you should exchange it. I would. There's no way that computer should be crashing.

 

[michaelsviews]

Why return it ?

What email program were you using would be my first question?

If it was MS Office did you look to see if your system had all the updates / patches ?

And shouldn't he reload the OS first if this was apple's mail program, but did the OP make sure that all updates were done on the computer

Also did you try another ethernet cable ? or even try wireless to reproduce the problem?

You get my point.

 

[wlewis]

I'm seeing these kernel panics regularly too

For the last couple of months my MPBr has been panicking with assertion failed: igi->igi_version == IGMP_VERSION_3 in exactly the same place in the kernel - sometimes as often as 3 times in the same hour!

I too initially thought it was related to the Thunderbolt adapter but those 3 panics in a row were when I was using a VPN over WiFi.

There is clearly some recent bug in OSX 10.9.1

 

[Macman45]

If you're getting kernel panics on a 4 day old machine, you should exchange it. I would. There's no way that computer should be crashing.

100% take it back......offhand I'd say you may have bad RAM in there, but Apple will swap/ repair it. As Maflynn says it's a new machine. Take it back.

 

[mattia6]

Hey,
I have a macbook air of 2011 and now I'm using a thunderbolt ethernet connection and my mac randomly reboots because of a kernel panic. I'm sure it's the thunderbolt ethernet since it happens only when the cable is attached.
What can I do? any suggestions?

This is the kernel panic message:

Sat Oct 3 09:05:09 2015
panic(cpu 0 caller 0xffffff80221ef982): assertion failed: igi->igi_version == IGMP_VERSION_3, file: /SourceCache/xnu/xnu-2422.115.14/bsd/netinet/igmp.c, line: 3720
Backtrace (CPU 0), Frame : Return Address
0xffffff80d04ebdb0 : 0xffffff8021e23139
0xffffff80d04ebe30 : 0xffffff80221ef982
0xffffff80d04ebe40 : 0xffffff80220a1bea
0xffffff80d04ebf20 : 0xffffff8021e4a57a
0xffffff80d04ebfb0 : 0xffffff8021ed7c67

BSD process name corresponding to current thread: kernel_task
Mac OS version:
13F1112
Kernel version:
Darwin Kernel Version 13.4.0: Wed Mar 18 16:20:14 PDT 2015; root:xnu-2422.115.14~1/RELEASE_X86_64
Kernel UUID: 8B1A8FD1-2344-36C0-A7F5-D9D485A995FA
Kernel slide: 0x0000000021c00000

Kernel text base: 0xffffff8021e00000
System model name: MacBookAir4,1 (Mac-C08A6BB70A942AC2)
System uptime in nanoseconds: 8486785777490
last loaded kext at 6743970274345: com.apple.driver.AppleUSBTCKeyEventDriver240.2 (addr 0xffffff7fa3cb6000, size 12288)
last unloaded kext at 6879034235161: com.apple.driver.AppleUSBCDC4.2.1b5 (addr 0xffffff7fa3cb0000, size 16384)
loaded kexts: ...