Thunderbolt on rMBP ... Loose connection after a while?

Discussion in 'MacBook Pro' started by benguild, Aug 6, 2015.

  1. benguild, Aug 6, 2015
    Last edited: Aug 6, 2015

    benguild macrumors 6502a

    Joined:
    Jul 29, 2003
    #1
    My Thunderbolt Ethernet adapter has started to disconnect on readjustment. Has anyone got a clever fix for this, or is it covered under warranty alongside the machine?
     
  2. SSD-GUY macrumors 6502a

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    Sep 20, 2012
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    London, UK
    #2
    Take it into the Apple store. Ports shouldn't become loose.
     
  3. benguild thread starter macrumors 6502a

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    Jul 29, 2003
    #3
    Right, but the way that Thunderbolt is designed puts the wear components on the peripheral-side of things. So, while the Mac might be fine, the peripheral eventually loses contact.

    I wasn't sure if this was warrantiable or not.
     
  4. SSD-GUY macrumors 6502a

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    #4
    I've owned MacBooks for two to three years and even my PC (which I've owned for more than 3 years), and have never had USB ports come loose, therefore Thunderbolt ports shouldn't become loose that easily either.
     
  5. benguild thread starter macrumors 6502a

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    #5
    OK, I'm not sure if you're reading what I posted. But thank you for your thoughts.
     
  6. SSD-GUY macrumors 6502a

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    #6
    Ah sorry, I take it that it's the actual ethernet adapter's connection that is coming loose?
     
  7. benguild thread starter macrumors 6502a

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    Jul 29, 2003
    #7
    According to a few resources, the Thunderbolt Ethernet Adapter does seem to be covered under a 1 year warranty.

    The adapter is where the spring elements appear to be, so I would assume that is the wear element and therefore the problem.
     
  8. SSD-GUY macrumors 6502a

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    Sep 20, 2012
    Location:
    London, UK
    #8
    Which country are you based in? If you're within the EU, all products should come with a minimum of 2 years warranty.

    Furthermore, if you're within the UK, then under the Sales of Good act, then in some cases, you can make a claim for repair or replacement within 6 years of the purchase date.
     

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