Thunderbolt on rMBP ... Loose connection after a while?

[benguild]

My Thunderbolt Ethernet adapter has started to disconnect on readjustment. Has anyone got a clever fix for this, or is it covered under warranty alongside the machine?

 

[SSD-GUY]

Take it into the Apple store. Ports shouldn't become loose.

 

[benguild]

Take it into the Apple store. Ports shouldn't become loose.

Right, but the way that Thunderbolt is designed puts the wear components on the peripheral-side of things. So, while the Mac might be fine, the peripheral eventually loses contact.

I wasn't sure if this was warrantiable or not.

 

[SSD-GUY]

Right, but the way that Thunderbolt is designed puts the wear components on the peripheral-side of things. So, while the Mac might be fine, the peripheral eventually loses contact.

I wasn't sure if this was warrantiable or not.

I've owned MacBooks for two to three years and even my PC (which I've owned for more than 3 years), and have never had USB ports come loose, therefore Thunderbolt ports shouldn't become loose that easily either.

 

[benguild]

I've owned MacBooks for two to three years and even my PC (which I've owned for more than 3 years), and have never had USB ports come loose, therefore Thunderbolt ports shouldn't become loose that easily either.

OK, I'm not sure if you're reading what I posted. But thank you for your thoughts.

 

[SSD-GUY]

OK, I'm not sure if you're reading what I posted. But thank you for your thoughts.

Ah sorry, I take it that it's the actual ethernet adapter's connection that is coming loose?

 

[benguild]

Ah sorry, I take it that it's the actual ethernet adapter's connection that is coming loose?

According to a few resources, the Thunderbolt Ethernet Adapter does seem to be covered under a 1 year warranty.

The adapter is where the spring elements appear to be, so I would assume that is the wear element and therefore the problem.

 

[SSD-GUY]

According to a few resources, the Thunderbolt Ethernet Adapter does seem to be covered under a 1 year warranty.

The adapter is where the spring elements appear to be, so I would assume that is the wear element and therefore the problem.

Which country are you based in? If you're within the EU, all products should come with a minimum of 2 years warranty.

Furthermore, if you're within the UK, then under the Sales of Good act, then in some cases, you can make a claim for repair or replacement within 6 years of the purchase date.