Over the week*end, dur*ing which I was not edit*ing, one of the Toshiba dri*ves in the unit started mak*ing a click*ing sound about once a sec*ond, but inter*mit*tently. I assumed it to be the click of death. The RAID Mas*ter soft*ware did not indi*cate there was a drive prob*lem, nor did the sta*tus lights on the front of the unit. Still, I know that sound means prob*lems so I yanked the offend*ing drive out of the bay. To my plea*sure, the unit kept right on work*ing at full speed, but when I replaced the drive into the unit it showed up as a sin*gle drive (as expected) that was ver*i*fied to be fail*ing (via Disk Utility).
I exchanged the drive for a new one at Micro*Cen*ter (easy and nice cus*tomer ser*vice) but then could not get the RAID Mas*ter soft*ware to fully rec*og*nize the unit. A quick call to cus*tomer ser*vice found that a reboot of the com*puter would clear it up and I was back in action. The unit and drive were rec*og*nized and I was able to ini*ti*ate the RAID Rebuild. I expected the rebuild to be quick (these are pretty fast dri*ves, after all), but I started it at 12:05pm and it was only at 18% at 2:22pm. Near as I can tell from spot check*ing, it took slightly more than 12 hours to rebuilt the RAID, which was nearly empty. We need faster RAID rebuilds. It would have been much faster to delete the entire RAID and recre*ate it. Yes, as Pete says, RAID is not backup.
The other dis*cov*ery I made is that the RAID Mas*ter inter*face is lack*ing some fea*tures that I glossed over dur*ing ini*tial setup (it was a fresh sys*tem, I didnt expect to see much there). I was unable to get emails based on sys*tem Noti*fi*ca*tions work*ing, which would cer*tainly be use*ful if a drive went bad. And the Logs dont quite appear to be fully func*tional either. I would say these omis*sions, as well as the lack of hard*ware fail*ure indi*ca*tions via the sta*tus lights, are a huge lia*bil*ity in the cur*rent soft*ware. I would deduct at least one and a half stars from a 5-star review for this.