So he's a supply chain guru and all that good stuff, but I'm really starting to not like the direction Apple is going as of late. The following are a couple of my biggest gripes: - as of late, the commercials have been absolute crap IMO - the Genius Bar isn't that magical place it used to be and we rarely hear about people getting things replaced out of warranty at discretion of the genius. I understand that we shouldn't expect a replacement especially out of warranty, but these geniuses were given the ability to go above and beyond before and these abilities have now been stripped. Remember how many "OMG the genius totally did this for me" stories we used to have? I've personally have had several including a new Mac Pro from the big Steve himself. Tim Cook responds to emails, but he just seems... stingy. - apologizing about maps seems completely out of character for Apple and the way it was handled just seems like a bunch of bad decisions regarding google just snowballed into one big mess. Apple is usually ready to roll out new big things, but it's getting sloppy. - he wants to double down on secrecy but tells us a new Mac Pro is coming and the amount of leaks for the iPhone 5 were just ridiculous. Just not liking the guy. Hate to say it, but want the Steve back.