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Tim Cook replies to emails
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I agree. I had tried to contact him three times in the past, and interesting enough, I was always contacted from Apple relations and the mails I got from the were from Tim's known email address...
It is definitely not Tim answering these mails...
Agreed.
Moreover, in this sort of situation, while someone such as Tim Cook will usually have a dedicated team who deal with this sort of communication, there will often be a distinguishing additional feature which would occasionally appear, which would indicate that the individual had read the original email which had been sent to him/her, and had decided to have some sort of input to the reply (say, initials, or a personal ps, or something of the sort).
Tims gotta be a busy man, how is he ever going to organise important business emails when every tom dick and harry is emailing every day!
He has a private email exclusively for business purposes. The Tim Cook email address is for everyone else!
He has a private email exclusively for business purposes. The Tim Cook email address is for everyone else!
Steve Jobs had no problem with that..
To be honest, I don't find it honest to have somebody else reply from another persons email address...
Organizing mail is simple if you know how to create simple rules and folders, or views...
Reminds of me the recently published story about when Tom Cruise in the late 1990s was playing Marathon Infinity on his Mac, and he had a lackey to call Bungie Tech Support. Because Tom was desperately stuck on a particular level.
The lackey did a poor job explaining the problem (Tom was stuck on a certain level and could not figure out how to proceed), so Tom grabbed the phone himself and talked to Bungie Tech Support.
Source directly from Bungie web site blog:
http://forums.bungie.org/story/?read=67042
http://blog.gameagent.com/tom-cruise-plays-mac-games-just-like-us/
i've only tried this a few times in the past, and i never got a response. but that's cool that they do reply!
lol i feel lucky... i have emailed him several times (maybe 5-10) and never got even a generic apple reply... wow. i feel important.
I always got a personal reply, but if you have a look closely, you will see that at some point the mail got forwarded and replied by his team, but still using the same address..
I think Tim Cooks salary is a bit high to waste his time on organising his email.
"To be honest" usually starts sentences that are all but honest.
Since you can't expect Tim Cook to reply to each and every email, would you prefer getting no answer or would you prefer getting an answer expressing Tim Cook's opinion but not written by him?
Actually, shortly after Tim Cook was made CEO, I sent an email regarding that same issue to his email address (mostly because I just wanted a reason to email the CEO of Apple). Later that day, I got a phone call from Texas and I decided to answer it. A woman was on the other line and she said she worked in "Apple's Executive Office" and was responding to the email I wrote to Tim Cook.
She said that Apple was aware of the issue and they were working on a fix.
I was very surprised that I even got a response!
He even said a couple of years ago they were "working on it" yet, we've heard nothing since, and that's disappointing.
A fair expectation when you email somebody such as your boss at work or a personal acquaintance.
But expecting a personal reply from a high profile executive such as Tim Cook, Bill Gates or Warren Buffet is just not realistic.
Too many crazies out there would use such a policy like it was their personal Bat-Phone.
I am saying I prefer to see the name of the Apple employee that really replied to the mail and not Tim's. I don't find that ok. Of course I do not expect Tim to personally answer all the mails he is getting.
Under typical customer service circumstances your preference is more than reasonable.
With celebrities and other high profile figures, it is not good PR.
I understand what you're saying and in a perfect world that'd be great. But none of Beiber's fans want to receive a reply from Sally the Intern.
