Tim Cook saw my tweet, and had Apple call me directly.

[Prof.]

After installing 8.4, my entire iTunes library was deleted from my iPhone, so I sent out a tweet to Tim Cook and Eddy Cue in, admittedly, anger. I never thought anything would come of it, until I got a phone call from one of Apple's senior advisers this evening while I was at work. The advisor, Mr. Ruiz, told me that Tim Cook saw my tweet and personally told him to reach out to me to offer help. I told Mr. Ruiz that after messing with my iPhone, I was able to get back the majority of my iTunes library, sans 300-ish songs, which were imported from CDs over the years. He apologized for the troubles the update caused and gave me his contact info to provide him with a follow up, and asked if there was anything Apple could do to fix the problem.

I think it's amazing that a simple tweet was seen by Tim Cook, and he personally had an Apple employee give me a call to make sure everything was/is okay. How they got my number from just a simple tweet, I'm not 100% sure, lol. If that's not the best customer service ever, then I don't know what is.

fin.

 

[lagwagon]

Someone needs to tweet him about iCloud Music Library completely messing up album art/metadata of locally stored music.

 

[Prof.]

Someone needs to tweet him about iCloud Music Library completely messing up album art/metadata of locally stored music.

Feel free to do so, apparently he checks his twitter quite often.

 

[jsmith189]

Someone needs to tweet him about iCloud Music Library completely messing up album art/metadata of locally stored music.

My God, this.

 

[Ev0d3vil]

Wow that's good to hear. Now I know what my next phone will be.

 

[simon lefisch]

I want to start a Twitter account just for that lol

 

[macgabe]

A few months ago I tweeted him a feature request not to autocorrect foreign language words in iMessage as many bilingual speakers (there are probably tens if not hundreds of millions of us) mix 2 languages in the same message. Few months later he announced bilingual autocorrect as a new feature! Once I put on Apple forums that my installation had hung, few hours later some US tech support guy called me up about it and sorted it out. Also once I emailed Steve Jobs that it would be great to have an Apple store where I live - at that time none for hundreds of miles - with a quick run down of demographics and how much everyone loves macs here. Sure enough we got our first store couple of years later - which is always packed. I really think there is a team on the look out for good ideas all the time…