Craig really does seem like the single nicest guy you could ever meet. He is a true joy to listen to and is the most passionate guy I ever hear at Apple events and talks in such an engaging and personable way.
Also love his humour, which makes a Keynote for me.
Apple really have a crack team at the top with Craig and Jony.
I would love this customer care position as I feel Apple needs a digital presence especially interacting on forums and engaging with customers to help move forward and develop no only great new technologies but also devices and services people are wanting and needing.
Apple should let Craig be the face as much as possible. He's fantastic.