In anticipation for a new macbook pro that I ordered from amazon.com, I ordered a timbuk2 laptop sleeve bag from the timbuk2 website. http://www.timbuk2.com/tb2/retail/catalog.htm?categoryId=21 The product arrives damaged! More specifically, the nylon handles are frayed from the factory. I email timbuk2 about a replacement since out of the box the product was damaged. This is the response I get: Is it unreasonable to ask timbuk2 to pay for shipping back and forth for this because of their poor QC? Also, I've owned many timbuk2 bags in the past, and this is by far one of the poorest showings I've seen from them. They have really gone downhill. I'm sad, I'm going to go sulk because they're being a PITA.