Time Capsule and new modem

Discussion in 'Mac Accessories' started by flanderosa2, Apr 16, 2015.

  1. flanderosa2 macrumors newbie

    Joined:
    Aug 2, 2013
    #1
    I have connected a new modem to time capsule. Airport utility gives green lights to modem and time capsule but I cannot access internet.
    When I change back to old modem everything works fine (automatically). Its like there is a memory for the old modem.
    Can anyone help with getting my new modem to acess internet and connect to time capsule
    Telstra T Gateway modem
     
  2. skyhighmcfly macrumors newbie

    Joined:
    Apr 16, 2015
    #2
    Register New Modem

    You probably need to contact your ISP and register your new modem MAC address with them.
     
  3. Altemose macrumors G3

    Altemose

    Joined:
    Mar 26, 2013
    Location:
    Elkton, Maryland
    #3
    Yes. Cable modems must be activated with the company before being used. You cannot simply hot swap the cable over and expect it to work. That being said, if you have a connection on the new modem via Ethernet directly to your computer and your Time Capsule does not work with it then there is a different issue.
     

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