Time Capsule - Ridiculous

Discussion in 'Mac Accessories' started by nope7308, May 15, 2010.

  1. nope7308 macrumors 65816

    nope7308

    Joined:
    Oct 6, 2008
    Location:
    Ontario, Canada
    #1
    I just purchased a 2TB TC to use for both backup and storage. Since Time Machine will eventually use all the disc space, I want to partition the TC so that I have 1TB for backup, 1TB for storage.

    The apple sales person said this was possible, but he's apparently an idiot. I called Apple Technical Support, and they said partitioning the TC disc is not possible. They said there may be a way to do this, possibly through some 3rd party software, but that it was not officially supported.

    So, can someone please explain to me how I can partition the TC for backup and storage?
    ---
    On a separate note, I configured the TC so that it would replace the settings on my previous router (same network ID/password). My computer can connect perfectly fine, but not the other computers on the home network. How do I fix this?

    Thanks.
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    AFAIK, you have to take the HD off the TC, put it in an enclosure and then partition it. I'd return it as the salesman lied, you can't do that as TC doesn't show up in Disk Utility.
     
  3. nope7308 thread starter macrumors 65816

    nope7308

    Joined:
    Oct 6, 2008
    Location:
    Ontario, Canada
    #3
    This is beyond idiotic...

    After speaking with an Apple specialist, I called the Apple retail store and explained that the TC cannot be partitioned. In response, they told me that the Apple specialist was mistaken - that the TC can be partitioned - and that I should call them back. This was on the advice of three technical representatives that work at the retail store.

    I called Apple Tech Support and received the same story. In the end, I had to call the Apple retail store - again - and explain to them that they were wrong. They refused to accept that and told me to book an appointment at the Genius Bar.

    I refused to make an appointment and after 30 minutes of arguing with them, they finally acknowledged that the TC cannot be partitioned. In other words, they were providing incorrect information to customers, then advising them that Apple Technical Support was mistaken. In the end, they said they would accept a return... at the apple store which is a one hour drive away.

    Bottom Line: Apple isn't getting anymore of my money. Period.
     
  4. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #4
    It indeed is. I hate reps that lie, or say things they know nothing about. That's why I always do my research on the net as there people will tell unbiased experiences, not ones that just tries to sell it to you.
     
  5. uncaduncad macrumors newbie

    Joined:
    Jan 28, 2010
    #5
    This is just my opinion, but walking into an Apple store is like walking into a bar for kids... I've been working with computers for 20 years and as a Network Engineer for 10. Maybe the manager knows something, but these people all come off as pompous and are more interested in making sure your cool enough to be in their store in the first place. If your 40+, bald and walk in without your hippest close on your ignored or treated like an old fart. And most of us know mac much better than they do. But hell they can work an iPhone. :)
    Don't be mad at Apple. They just don't hire well in there stores. Do all your research online. Hell, buy online. I can't ever think of a reason to ask a "Genius" anything...
    It's almost better to get on one of their machines and google your question...

    Hope I'm not offending anyone as this is just my opinion. I love Apple products for the most part, but the stores just don't cut it.....
     
  6. nope7308 thread starter macrumors 65816

    nope7308

    Joined:
    Oct 6, 2008
    Location:
    Ontario, Canada
    #6
    I completely agree. What I find particularly troubling is that these salespeople were actively promoting features that did not exist, then denied that they were mistaken/at fault. To me, this sounds like a highly unethical business practice - not a mere mistake (several people told me this). It is something that Apple should take more seriously.

    Now that I'm done with Time Capsule, would anyone care to recommend a decent NAS for my purposes? Here is my new thread:
    http://forums.macrumors.com/showthread.php?t=916964

    Thanks :D
     

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