Time Capsule stops working, gets very hot

[ks-man]

So I've been having problems with my TC for awhile but it has gotten much worse. Now I find that I lose my wired and wireless network often. If I go to where TC is I notice that it is very hot. I unplug it and if I leave it unplugged for a while and replug it in I can get back TC. Usually if I replug it in right away it will come back but I lose it a minute later. The length of time it is unplugged for corresponds to how long it will stay active.

I'm assuming the problem is the heat b/c of the hard drive spinning. However this seems strange that this would be a problem as I'm sure Apple would realize that these drives will get hot and there aren't a ton of problems like this. Do you think I should have it replaced? Any ideas that I should try first? If I replace the TC with an old Linksys router I don't have any problems with it, it is just much slower since it is G not N.

Any suggestions would be appreciated. Thanks.

 

[Slowstick]

So I've been having problems with my TC for awhile but it has gotten much worse. Now I find that I lose my wired and wireless network often. If I go to where TC is I notice that it is very hot. I unplug it and if I leave it unplugged for a while and replug it in I can get back TC. Usually if I replug it in right away it will come back but I lose it a minute later. The length of time it is unplugged for corresponds to how long it will stay active.

I'm assuming the problem is the heat b/c of the hard drive spinning. However this seems strange that this would be a problem as I'm sure Apple would realize that these drives will get hot and there aren't a ton of problems like this. Do you think I should have it replaced? Any ideas that I should try first? If I replace the TC with an old Linksys router I don't have any problems with it, it is just much slower since it is G not N.

Any suggestions would be appreciated. Thanks.

I am afraid there aren't many troubleshooting options here. I don't own a TC, but it sounds like to me that maybe you should get it replaced.

 

[ks-man]

I am afraid there aren't many troubleshooting options here. I don't own a TC, but it sounds like to me that maybe you should get it replaced.

That's kind of what I'm thinking I need to do. Does anybody know how I can completely format the data on the hard drive? Will a regular reset do it?

 

[Slowstick]

That's kind of what I'm thinking I need to do. Does anybody know how I can completely format the data on the hard drive? Will a regular reset do it?

You could do that, and I would try it only as a last resort if Apple won't do anything for you in regards to replacing/repairing. This is something you shouldn't have to deal with. You know what I mean?

And besides, if the hard drive is causing more heat than usual, reformatting probably wouldn't fix that. That is just a guess though.

 

[ks-man]

You could do that, and I would try it only as a last resort if Apple won't do anything for you in regards to replacing/repairing. This is something you shouldn't have to deal with. You know what I mean?

And besides, if the hard drive is causing more heat than usual, reformatting probably wouldn't fix that. That is just a guess though.

No I meant to reformat it if I'm going to give it to Apple. I used if for Time Machine so I don't want to give it back with all of my computer info on it.

 

[Slowstick]

No I meant to reformat it if I'm going to give it to Apple. I used if for Time Machine so I don't want to give it back with all of my computer info on it.

Oh ya..sorry!! I would definitely reformat it before giving it to Apple!!!

 

[skorpien]

Go into Manual Setup in AirPort Utility, select the Disks tab, choose your TC's HDD and select Erase.

 

[dylanbrown]

With your connection drop-out issues, I am having a simmilar problem, where sometimes the wireless may drop-out, and to maintain a connection I have to use Ethernet.

If you manage to get a new one, let us know if the problem still bugs you as it would be intersting to know if its just some dodgy units.

I'm actually going to phone Care to complain about the level of service and support, as it has been crap.

Also, my Time Capsule gets VERY hot!