Time Capsule will no longer stay powered on - is it dead?

Discussion in 'Mac Accessories' started by wrldwzrd89, May 2, 2010.

  1. wrldwzrd89 macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #1
    My Time Capsule seems to have died. If I unplug it then plug it back in, the yellow light comes on, then shuts off after about a minute... and nothing more happens. Is it truly dead?
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    TCs are known to die in ~18 months due PSU failure. How old is it?
     
  3. wrldwzrd89 thread starter macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #3
    It's >18 months old at this point. It was one of the original 500GB Time Capsules. Ah well, I guess PSU failure has indeed done it in. :(
     
  4. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #4
    Yeah, there has been a lot discussing about it lately :(

    Take the HD out as it should be okay, buy an enclosure and put the drive in and voilà, you have new drive for ~20$
     
  5. wrldwzrd89 thread starter macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #5
    The replacement job was a success. I now have a 1TB TC, backing up.
     
  6. fiori42 macrumors newbie

    Joined:
    Jul 20, 2008
    #6
    Dead TimeCapsule

    Called Apple support don't have apple care on any of my products so I was a little scared that I might have to purchase a new one. Told the rep I read online that it seems to be a common problem with them she said they are actually replacing when that happens. She spoke to her supervisor about it and now my replacement TC is on the way…:) gotta love apple
     
  7. wrldwzrd89 thread starter macrumors G5

    wrldwzrd89

    Joined:
    Jun 6, 2003
    Location:
    Solon, OH
    #7
    Thanks for sharing! I will keep that in mind.
     
  8. Red5403 macrumors member

    Joined:
    Mar 24, 2009
    Location:
    KS
    #8
    My TC died last September, 18 months after I bought it. I had read that people had success getting Apple to replace them, but it seemed like a hassle, so I never did it.

    I ran across this thread earlier today, and thought I'd finally give it a try. I didn't have Apple Care on it, or any of my current machines, as they are all 3+ years old.

    I called the Apple Support number. Told them my TC wouldn't power on any more. They asked for the serial number. I gave it, and then they said they had two questions for me... 1. Have I tried a different outlet? Yes. 2. Power it on with a paperclip or pen pushing in the little button on the back, and see if it does anything. I did, and no, no light, nothing.

    The support person said that he'd send me a replacement TC because mine was within the range of those reported with a known issue. He said I'd have to send my non-working TC back (which I had expected as that is what I'd heard from others).

    He asked for my CC# and that they would not charge anything, but just authorize the amount of the TC on my card, and only actually charge it if I didn't send mine back. I told him that I don't have any credit cards, only a debit card and that I didn't have that much money in my bank account to have it authorized (which means that that money is technically tied up and can't be spent until the authorization/hold is removed). I asked him if I had to have a CC in order to do this... How do you handle it in other situations? I know that there are people like me out there who don't have credit cards.

    He said "can you hold a second?" after about 3 minutes, he came back and explained that they were going to send me a new TC - still a 500GB one... I was a little surprise by that, and asked if it was a refurb. He said no, so whether that is true or not doesn't really matter as it is better than the dead one I have now...

    Finally, I asked him how I go about sending my dead one back. He surprised me by saying that since they were able to bypass the credit card requirement, that I didn't need to send it back. I was totally not expecting that!

    So now, I have a new TC on the way, for one that has been dead for 9 months, and I can just get an enclosure and take the HDD out of my dead TC and have a "free" (so to speak) external 500GB HDD - which is great for me as funds have been tight, and I don't really have anything larger than 320 GB right now. Now, I have the TC of 500 GB for Time Machine, and my old TC drive as a normal, external HDD.

    Yay!

    So, I write this mainly to say, that if you have a dead TC, you can still call Apple and get it replaced! I didn't expect to get a replacement, let alone have them send me one without me having to send mine back!
     
  9. peppppy macrumors newbie

    Joined:
    Apr 28, 2010
    Location:
    Massachusetts
    #9
    It is definitely worth the call

    My Time Capsule is over two years old (purch 3/08) and it just died last night as described in several posts here - so I knew the fate. I had no intention of calling Apple support until I read others who had passed warranty and been covered. Well I just called and Apple informed me that my serial number was covered and I will be sent a new 1T Time Capsule. What more can you say - I'm not thrilled it died, but matters didn't get worse and I wasn't disappointed by Apple - Thanks Steve!! :)
     
  10. robotmonkey macrumors 6502

    Joined:
    Apr 24, 2010
    #10
    So...the new mac mini has the same form factor as a time capsule and also has an internal power supply (the reason for the failure of tc's)... will they also die?
     
  11. 15danielp macrumors regular

    Joined:
    Nov 2, 2006
    Location:
    Tucson, Arizona
    #11
    Nope. The Time Capsule and Mac Mini have completely different power supplies due to their completely different power needs.
     

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