Time & Date Crashes - Pls help!

Discussion in 'macOS' started by sunsnewmac, Oct 5, 2010.

  1. sunsnewmac macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #1
    Starting yesterday, I cannot load Time & Date (either from System Prefs or from the menu bar). I get the beachball and I have to Force Quit System Prefs.

    I tried Repairing Permissions and rebooting but it didn't help.
    I tried deleting .plist entries (as per a related thread on the Internet) and rebooting and that didn't work either.
    I tried logging off and logging in with another account and the problem is still there.

    I hope I can get some help because it's driving me nuts. I travel a lot and need to change my time zone.

    If you need a crash report from me, please tell me how to get it from Console bc I don't know where to look for it!

    P.S. I am using old OSX 10.4.11
     
  2. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #2
    I don't have a Tiger system anymore, so this may not work ...

    Is there a recent relevant crash report in ~/Library/Logs/CrashReporter (where ~ denotes your Home folder) or in /Library/Logs/CrashReporter? (Does the thing actually crash, or just hang?) Post a recent report if you can.
     
  3. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #3
    thx for the reply, I checked the Crash Reporter folder and don't see any relevant entries. At least, none that say "System Preferences," "Date & Time" or "Clock" or anything like that. Is there smething else I should be looking for?

    Basically it just hangs. I get the beach ball and then I have to Force Quit because System Preferences is not responding. This only happens when I enter into the Date & Time section. Nothing else (that I am aware of).
     
  4. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
  5. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #5
  6. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #6
    Can't hurt, I suppose. If that doesn't fix it, you could try getting more info, as follows:

    1) Quit System Preferences

    2) Open Activity Monitor (in Utilites)

    3) In Activity Monitor menu bar, choose Window->Activity Monitor

    4) Open Date & Time in System Preferences, and let it "beachball"

    5) In Activity Monitor, type "System Preferences" in the filter/search box at the top of the panel.

    6) Click on the System Preferences line in the Process Name column to select it, and then click Sample Process. Copy and post here, and perhaps someone can figure out what Date & Time is doing/ trying to do.
     
  7. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #7
    Done. Here goes:

    Analysis of sampling pid 213 every 10.000000 milliseconds
    Call graph:
    300 Thread_0f07
    300 0xe34d
    300 0xe426
    300 NSApplicationMain
    300 -[NSApplication run]
    300 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:]
    300 _DPSNextEvent
    300 BlockUntilNextEventMatchingListInMode
    300 ReceiveNextEventCommon
    300 RunCurrentEventLoopInMode
    300 CFRunLoopRunInMode
    300 CFRunLoopRunSpecific
    300 mach_msg_trap
    300 mach_msg_trap
    300 Thread_1003
    300 _pthread_body
    300 wait4
    300 wait4

    Total number in stack (recursive counted multiple, when >=5):

    Sort by top of stack, same collapsed (when >= 5):
    mach_msg_trap 300
    wait4 300
    Sample analysis of process 213 written to file /dev/stdout
    Sampling process 213 each 10 msecs 300 times


    ____________________

    Tried again and got the following:

    Analysis of sampling pid 213 every 10.000000 milliseconds
    Call graph:
    300 Thread_0f07
    300 0xe34d
    300 0xe426
    300 NSApplicationMain
    300 -[NSApplication run]
    300 0x7b53
    300 -[NSApplication sendEvent:]
    300 -[NSWindow sendEvent:]
    300 -[NSComboBox mouseDown:]
    300 -[NSComboBoxCell trackMouse:inRect:eek:fView:untilMouseUp:]
    300 -[NSButtonCell trackMouse:inRect:eek:fView:untilMouseUp:]
    300 -[NSCell trackMouse:inRect:eek:fView:untilMouseUp:]
    300 -[NSCell _sendActionFrom:]
    300 -[NSControl sendAction:to:]
    300 -[NSApplication sendAction:to:from:]
    300 -[NSComboBoxCell popUp:]
    300 -[NSComboBoxCell filterEvents:]
    300 0x7b53
    300 -[NSApplication sendEvent:]
    300 -[NSWindow sendEvent:]
    300 -[NSTableView mouseDown:]
    300 -[NSTableView _sendAction:to:row:column:]
    300 -[NSControl sendAction:to:]
    300 -[NSApplication sendAction:to:from:]
    300 -[NSComboBoxCell tableViewAction:]
    300 -[NSControl sendAction:to:]
    300 -[NSApplication sendAction:to:from:]
    300 0x15e9e06c
    300 _objc_msgForward
    300 -[NSObject(NSForwardInvocation) forward::]
    300 -[NSConnection sendInvocation:]
    300 CFRunLoopRunInMode
    300 CFRunLoopRunSpecific
    299 mach_msg_trap
    299 mach_msg_trap
    1 __CFRunLoopDoObservers
    1 _CFRelease
    1 szone_free
    1 szone_free
    300 Thread_1003
    300 _pthread_body
    300 wait4
    300 wait4

    Total number in stack (recursive counted multiple, when >=5):

    Sort by top of stack, same collapsed (when >= 5):
    wait4 300
    mach_msg_trap 299
    Sample analysis of process 213 written to file /dev/stdout
    Sampling process 213 each 10 msecs 300 times
     
  8. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #8
    So I guess this is indicative of the problem, but I don't know what one needs to do to fix it. Looks like Date & Time is waiting for some child process to terminate or report back. I wonder what Thread_1003 is all about.

    Maybe someone else can be more helpful.

    [EDIT] Out of curiosity, is the Date & Time preference pane locked when you open it? Can you lock and unlock it?
     
  9. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #9
    Interesting you ask the question about the lock. Usually the lock icon does not have a chance to show, because the hangup happens immediately. I think once the lock showed before the freeze, and I'm pretty sure it was in unlock position.
     
  10. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #10
    Go to some other Preference Pane (Energy Saver, for example) and lock and then unlock that pane. Then try Date & Time again.
     
  11. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #11
    Didn't change anything. Actually as soon as I clicked Date & Time, System Preferences froze and the beach ball appeared. Usually the Date & Time pane opens briefly and then a second later the beach ball appears.

    BTW I forgot to add that after one of my many reboots since this problem started, the clock no longer appears at all in the menu bar.
     
  12. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #13
  13. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #14
    I missed that. How about a PRAM/NVRAM zap?

    :apple: Resetting your Mac's PRAM and NVRAM
     
  14. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #15
    I tried that already, it did not work. Although I was suspicious that the resetting didn't "take" because my wallpaper was the same...

    As for the suggestion to look at Console Logs--what exactly should I look for in there? I can copy & paste but there is a lot of text there.
     
  15. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #16
  16. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #17
    Quit System Preferences and then reopen and go to Date & Time. Then see if you can find a portion of a log file whose timestamp matches that sequence of events. Just hoping for a clue ...
     
  17. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #18
    I did that. Interestingly the time stamps are all wrong. I assume that is related to my problem--but could just be a concidence. There is nothing really of note in the Console Logs except maybe the part about "ntpdate...adjust time server" for the regional apple.com. Is that related?
     
  18. DewGuy1999 macrumors 68040

    DewGuy1999

    Joined:
    Jan 25, 2009
    #19
    Did you install or uninstall anything prior to this happening? Does everything else with the MacBook seem to be working okay? You said you did a reboot, but have you done a complete shut down and startup since the problem occurred? Have you done a Verify Disk with Disk Utility?
     
  19. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #20
    Probably? Please post that portion in its entirety.
     
  20. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #21
    Answers to questions in order:
    No.
    Yes.
    Yes, more than once.
    Yes, more than once.
     
  21. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #22
    There are a few entries like this:

    Looking for host time.euro.apple.com and service ntp
    host found : time4.euro.apple.com
    6 Oct 17:04:25 ntpdate[245]: adjust time server 17.72.255.12 offset 0.061335 sec
    Looking for host time.euro.apple.com and service ntp
    host found : time4.euro.apple.com
    6 Oct 18:56:17 ntpdate[269]: adjust time server 17.72.255.12 offset 0.160269 sec
     
  22. LPZ macrumors 65816

    Joined:
    Jul 11, 2006
    #23
    Nothing seems to be hanging ...

    At this point I think I'd download the 10.4.11 combo update and install it, hoping that it will repair/replace whatever is amiss. Since you have an Intel system, you can download from here.

    You might also get the Tiger version of OnyX and have it clean various system cache files.
     
  23. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #24
    Thanks for the link and tips.
     
  24. sunsnewmac thread starter macrumors 6502

    sunsnewmac

    Joined:
    Mar 3, 2007
    #25
    The 10.4.11 combo update worked! Thank you SO MUCH for your help--I'm sure my Macbook is healthier all around for it, too :)
     

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