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Time Warner Roadrunner help! Help!

L

lacereza

macrumors regular
Original poster
May 31, 2008
102
0
I am at my wit´s end. I´ve been trying to connect my Airport Express to the net through my TWC modem for four days, and it's just not happening. The setup assistant is asking for a DNS server, a domain name, and a client ID, but the tech support people -- four of them! -- haven't been able to tell me what they are.

I'm also unsure about whether it should be in bridge mode or the other option. I'd call the Apple support line, but the exorbitant cell phone costs here make me wary!

Can anyone please, please, please help me? Anyone else managed to get it going with this sily company? I feel so stupid, I've set up my Airport at home (Australia) twice without any trouble at all.
 
Connect your Mac to your Cable modem via ethernet and check 'Network Preferences'.

2755345897_f2c6922cdb.jpg

I found DNS information by connecting my Mac to my cable modem via Ethernet.

2755345983_96af95309c.jpg

After I know Ethernet information, I'll input that into Airport preferences.

Try it out with just those two pieces of information.

I have Time Warner over here in Hawaii, but personally, have never been able to succeed with getting it to work with my Airport Express Wireless-N base station.

Hopefully this helps you find your information. Let me know if it works for you, and maybe you can help me too. Best of luck :).
 
aross99 said:
You can also use the 4.2.2.2/4.2.2.1 DNS servers, or the ones posted at Open DNS: 208.67.222.222/208.67.220.220.
Click to expand...

Sorry if this is a stupid question, but what exactly is OpenDNS, and where are these addresses posted?

Much appreciated :)
 
Ok, thanks for that helpful advice. After resetting the Airport and clicking through the assistant inputting no IP/DNS/Client ID data I've now got internet up and running on my computer but the amber light is flashing, and the wireless connection isn't showing up in my flatmates' list of available wifi connections. When I go into Airport Utility it tells me that my Airport doesn't have a valid IP address, but says nothing about where you would input this.

I've checked, it's not set to be invisible or anything. Can anyone help?
 
I've done this with both an Express and a Time Capsule, on Time Warner and I don't remember having put in any numbers. It just worked.
 
Geez that is a tough one. I have TWC here but am connecting use a simple Linksys router. Absolutely no problems from the beginning.
I have the same type of settings as winninganthem.
 
lacereza said:
Ok, thanks for that helpful advice. After resetting the Airport and clicking through the assistant inputting no IP/DNS/Client ID data I've now got internet up and running on my computer but the amber light is flashing, and the wireless connection isn't showing up in my flatmates' list of available wifi connections. When I go into Airport Utility it tells me that my Airport doesn't have a valid IP address, but says nothing about where you would input this.

I've checked, it's not set to be invisible or anything. Can anyone help?
Click to expand...

It sounds like you have your Mac connected to the cable modem, instead of your Airport. THats why you can get connected to the internet, but your Airport can't.

Normally, you would connect your Airport to the Cable modem, and your mac to the Airport wirelessly.

You should NOT be using bridge mode.
 
Was the Time Warner Cable connection initially set up on your Mac? When I got service from them, I had them hook it up to my PowerBook initially, then entered the addresses from my Mac into my D-Link Router (which I then hooked up to the cable internet box) to basically make Time Warner think my router was my PowerBook and from then on I was dealing with all of D-Link's peculiarities and not Time Warner's.
 
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