Tiny Black Chip In New Retina Macbook Pro

[maretus]

If you return it, it's rather likely you could get one with bigger defects.

The new 15" BTO MBP I ordered in 2011, had a rough oval patch on the lid, about 5" in diameter that was very rough to the touch, and visibly coarse. I've never seen anything like it.

Yet Apple was very good about replacing it. The only drawback was I had to wait until they received it, and credited my account. Once that was done it was a matter of starting all over, placing another BTO order and waiting.

Finally after just over nine weeks I had my new MBP with just a few marks like yours. That one I kept.

Thanks. This is the kind of response that helps me get over this petty issue. I know there are much worse issues that happen everyday with new devices. My girlfriend went through 4 2011 MBA's for assorted different issues before finding one that she was content with. First one had a chunk of aluminum taken out of the bezel. Second had some weird bubbles under the screen. Third one had dents on the bottom.

I know I need to get over myself, I'm just going through the stages of grief I guess. This is the most expensive and best computer and I've ever owned so I guess I placed my expectations too high.

 

[ixodes]

This is the most expensive and best computer and I've ever owned so I guess I placed my expectations too high.

I don't think your wrong by having high expectations. It's a very nice, exceptionally beautiful new laptop.

It's Apple that has let it's quality control slide in recent years.

I've had over 20 new PowerBooks / MacBook Pro's since 1991 and I've never had a single one with problems till the last two years.

Apple is in a very powerful position with it's massive success. They know what they can get away with and they take advantage of it.

That's why you read about a fairly high number of product returns here in the various forums.

 

[maretus]

I don't think your wrong by having high expectations. It's a very nice, exceptionally beautiful new laptop.

It's Apple that has let it's quality control slide in recent years.

I've had over 20 new PowerBooks / MacBook Pro's since 1991 and I've never had a single one with problems till the last two years.

Apple is in a very powerful position with it's massive success. They know what they can get away with and they take advantage of it.

That's why you read about a fairly high number of product returns here in the various forums.

I think that reduced quality control is probably a result of the massive increase in quantity Apple has had to produce to meet demand. I keep reminding myself that its unrealistic for me to except a completely flawless device.

 

[user418]

I think that reduced quality control is probably a result of the massive increase in quantity Apple has had to produce to meet demand. I keep reminding myself that its unrealistic for me to except a completely flawless device.

I don't think it's wrong to have high expectations, nor is it unrealistic to expect a completely flawless device. I felt the same as you when I bought my MBP last year. It was the most expensive computer I ever purchased and I was lucky enough to get one that I have yet to find anything aesthetically or mechanically lacking.

At over $2k, I wouldn't care what anyone else said, thought, or felt. If it really bugs you, and you can find a way to make it until a new one becomes available, I say return it. As others have stated you may get a new one with worse spots or you may get a new one that lives up to your expectations. I was fortunate enough to receive the latter.

Do what makes you happy....

 

[rogotoko]

MBP Black Dot

I get it. I really do. You spent a lot on a computer. So did I. These things aren't cheap, but if you ask me, they are the best laptops on the market because of OS X. Having said that, we are talking about a dot. My laptop has had them for a couple of years now, and I truly never noticed it until you showed a picture of it. Is this where we are as a society? Half the population of the US doesn't pay taxes. A large percentage of the country is on welfare, and those of us that can afford expensive laptops are footing the bill. All I am saying is that there are bigger problems in the world. A little dot doesn't seem THAT significant to me. I can't believe you aren't focussing all that energy on fixing the real problems. Imagine this: There is a smart, industrious guy sitting, staring at a dot. Meanwhile Washington is passing a bill that is going to potentially cost you what the laptop did every year at tax time. Is the dot still a big deal?

I can understand that you want to get total quality for the total you spent, but let's not go overboard with it. It's a dot. Again, I love my Mac too. It's a dot.