Tiny insects in iMac screen

[baruch]

I have a 27" iMac, late 2013 model. There are now5 little tiny insects (yes they are insects not pixels, I can see their wings) behind the glass. I have googled about this and see that others have had this problem. I called Apple today and 2 Apple Advisors told me they had never heard of this problem, and it was not a known problem, and they would be happy to let their upline know about it. , and no offer to take responsibility and just fix it. When I googled there were reports on this from years ago. How can Apple not know about this?

Is anyone else having this issue, and has anyone had satisfaction from Apple on this issue?

 

[cerote]

Not 100% on how this would be Apple's responsibility. Insects can get into any opening on anything. A lot are drawn to the heat or light.

That does suck but I don't see Apple doing much about it for ya.

 

[DeltaMac]

I read about displays with insects occasionally. Not much you can do about that on the newer iMacs.
It's not really Apple's problem to fix - Apple doesn't supply that kind of bug.

There's no insect traps on an iMac (or any other computer, AFAIK), but there are cooling vents where one of those little critters can find its way inside. They would be drawn either to light or heat, I suppose.
No iMac is insect-proof, I'm afraid.
If an insect finds its way between the front glass and the display panel, I think the only "de-bugging" solution is to replace the display panel.
Older iMacs (before the 2012 models) could be easily cleaned up in that area by taking off the front glass, which was simply held in place by magnets. 2012 and newer, the display is a "sealed" unit. It appears there's enough space between the LCD and the front glass to allow wiggly interlopers. I think Apple will likely tell you that the area can't be completely sealed, probably for cooling concerns.

 

[firedept]

I have to agree that I can not see this being Apple's responsibility. I know that is not what you want to hear, but think about it logically. If you are getting insects inside of your iMac, I would say that you iMac is in an environment that is attracting those insects. How can you possibly blame Apple for that?

If you get lucky, you bring it to an Apple Store and get a very considerate Genius or Store Manager who is willing to do something for you. Otherwise it will be your cost to have it opened up and cleaned out. I really do not think this is Apple's issue. Sorry this is not what you want to hear.

 

[baruch]

Interesting...thanks for the replies. I think of it as a design flaw, but I guess that's just me.

 

[cerote]

Interesting...thanks for the replies. I think of it as a design flaw, but I guess that's just me.

No design will ever be clear of bugs unless sealed completely up and no access points at all; including vents for cooling, speakers, access ports of any kind. Those things can be super small and can fit into even smaller holes than they are most times.

 

[Samuelsan2001]

Interesting...thanks for the replies. I think of it as a design flaw, but I guess that's just me.

That's just not reasonable, this is a pretty rare occurence and as mentioned the only way to stop it is a completely sealed unit, no vents for hot air from cooling. Until all in one computer designs can be fanless then this is not something you can stop with design features, and the fact that it is such a rare occurance suggests that the current design is pretty damn good at stopping this from happening, just not foolproof.

 

[Orr]

It adds style and flair to your screen.

 

[aliensporebomb]

You could change your Mac's name to "LIVE HIVE". Okay, I kid, I kid.