Carrier Tip for Leaving AT&T

Discussion in 'iPhone' started by ohsnaphappy, Oct 1, 2015.

  1. ohsnaphappy, Oct 1, 2015
    Last edited: Oct 1, 2015

    ohsnaphappy macrumors regular

    ohsnaphappy

    Joined:
    Jan 14, 2013
    #1
    The Verizon Store said I would have to buy new iPhones BECAUSE my two 6's were locked on AT&T and under contract. I didn't want to do that. So I called AT&T and told them I was going to Europe and I wanted to unlock my phone so that I could use a European sim. They said no problem, they charged me an ETF, which I need to pay anyway, since I'm leaving AT&T, and then I had no problem unlocking my phones :) Verizon sims, and all sims, now work in my iPhones and I'll have no problem switching to Verizon. So if Verizon tells you can't use your 6 on their network because it's locked, just tell AT&T you're going out of the country and you need it unlocked haha
     
  2. smoledman macrumors 68000

    Joined:
    Oct 17, 2011
    #2
    I'm love AT&T. They recently bumped me up from 3GB to 6GB for FREE the next 2 years. Now maybe once it's 2017 they'll make me pay more, but I'll decide then.
     
  3. lordofthereef macrumors G5

    lordofthereef

    Joined:
    Nov 29, 2011
    Location:
    Boston, MA
    #3
    You don't actually have to make a story up. If you're laying your etf here obligated to unlock the phone for you anyway. Just call in, lay your etf, get the phone unlocked, and port your numbers as you see fit
     
  4. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    Pretty sure paying the ETF makes ATT unlock the phones.
     
  5. ohsnaphappy thread starter macrumors regular

    ohsnaphappy

    Joined:
    Jan 14, 2013
    #5
    Just so you guys know - AT&T never unlocks an iPhone for you. You have to go through that process manually yourself. It's not hard or anything. But paying the ETF doesn't unlock the phone.
     
  6. nikhsub1 macrumors 68010

    nikhsub1

    Joined:
    Jun 19, 2007
    Location:
    mmmm... jessica.'s beer...
    #6
    We know this. What they have been saying is instead of making up some story about going to Europe you can just say, "AT&T please unlock my phone, thanks".
     
  7. JoePa2624 macrumors regular

    JoePa2624

    Joined:
    Oct 12, 2014
    Location:
    AZ
    #7
    You also have to actually request that the phone be unlocked from AT&T. It won't automatically unlock once you pay off the phone or pay your ETF. May not be news to you guys, but I figured I'd throw it out there.
     
  8. Applejuiced, Oct 2, 2015
    Last edited: Oct 2, 2015

    Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #8
    There's a better way. You don't have to lie or ask Att anything or make up any stories.
    You port your number to another carrier. That will generate a final bill from att with etf included. When you pay it then the att i6 is eligible for unlock. And can be used on Verizon or any gsm carrier in the world. Verizon will lie to you and tell you your unlocked Att iphone will not work on their Network so you can buy one from them instead.
     
  9. sluggozmom macrumors 6502

    sluggozmom

    Joined:
    Sep 13, 2011
    Location:
    Massachusetts
    #9
    Did you call retentions?? My daughter could really use that extra data!!
    Are you on a two year subsidized contract?
     
  10. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #10
    You're wrong.
    Again.
    They have no option. By law They have to unlock the phone if the contract is fulfilled or etf is paid.
    You can put in the unlock request online or call. But it will be unlocked.
     
  11. smoledman macrumors 68000

    Joined:
    Oct 17, 2011
    #11
    No, my 2-year contract ended in May. I've been month to month since.
     
  12. loskickking23 macrumors 6502a

    Joined:
    Jun 13, 2008
    #12
    I thought you can only use unlocked att phone on t mobile ? Can you unlock a att iPhone and use it with any carrier ?
     
  13. sluggozmom macrumors 6502

    sluggozmom

    Joined:
    Sep 13, 2011
    Location:
    Massachusetts
    #13
    How did you get them to double your data for 2 years?
     
  14. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #14
    For the 6 and 6S you can use it on Verizon. Not sprint though.
    And all other previous unlocked Att iphone models such as 5s or below will only work with gsm carriers.
     
  15. loskickking23 macrumors 6502a

    Joined:
    Jun 13, 2008
    #15
    Oh wow ... Didn't know that .. That's sweet !
     
  16. ohsnaphappy thread starter macrumors regular

    ohsnaphappy

    Joined:
    Jan 14, 2013
    #16
    I don't know if I'm wrong. I only know what they told me. I'm a consumer. I'm at their mercy. So if they can just push a button and unlock the phone, awesome. But two different techs told me that was not possible. They send you to att.com/unlock and you enter the info. Then, after you go through that process, your erase your phone. At that point it's unlocked. Then you restore from a backup.

    Again I don't know if there's a way they can do it independently. But that's how they made me do it for my daughter's phone and my wife's phone. Two different AT&T techs on two different days - exact same procedure.

    Considering they stayed on the line with me for like twenty minutes while I unlocked the phones, dang if they had a way to do it themselves...they should have done that and saved themselves some time :)
     
  17. ohsnaphappy thread starter macrumors regular

    ohsnaphappy

    Joined:
    Jan 14, 2013
    #17
    You can say "unlock it please" but they're going to ask you why. I guarantee it. If you tell them the reason why is to leave AT&T they're going to tell you no and get confrontational. That's their job. They will do anything to keep you from leaving. If you tell them you're going to Europe they're thrilled! They lead you through the whole unlocking process and tell you to enjoy your trip haha, it's just easier!
     
  18. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #18
    You misread that. ATT never automatically unlocks. You have to ask. I have gone out of contract on may phone and they were not unlocked until I asked. Even paying an ETF will not do it. You have to ask.
     
  19. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #19
    The process is automated so no one is going to ask why. However, if your account is under contract then they will not grant the unlock until you are month to month.
     
  20. alent1234 macrumors 603

    Joined:
    Jun 19, 2009
    #20

    verizon will pay off your ETF so no need to pay it yourself
     
  21. timeconsumer macrumors 65816

    timeconsumer

    Joined:
    Aug 1, 2008
    Location:
    Portland
    #21
    Couldn't you just reply with "because I want my device unlocked" ?

    I'm surprised that people would make up a story just to get a phone unlocked when you can request assuming the device meets the requirements as per:

    https://www.att.com/deviceunlock/
     
  22. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #22
    You have to put in a request either by going online, call or chat.
    If your requirements are fullfilled by law then they cannot deny you the unlock.
     

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