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Kris28

macrumors member
Original poster
Oct 24, 2015
47
26
London UK
on 20 February 2021 Tips applet was updated and we have only black screen now with some description , no any additional content as before- have anyone have the same problem? - iPhone 12 Max and iPhone 11 Pro
in main screen ''settings '' applet is not present, appear only in -settings-general-iphone storage- as occupy 1.8Mb with documents &data-49Kb
I deleted applet, iPhone restarted, downloaded new Tips copy- no any change!!

I called my friend- his iPhone X on iOS 14.4 have the same problem!!
 

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GTMartian

macrumors newbie
Feb 22, 2021
2
0
London
Hi, I`ve got the same issue on my 2 days old iPhone 12 pro. I called the Apple support team and they were really helpful. Actually, the problem still exists as I`m waiting for their call in a few days. Also, I`ve just checked this app on an XR with ios 14.4 and that was absolutely OK. I`ll let you know the results once it`s fixed.
 

Kris28

macrumors member
Original poster
Oct 24, 2015
47
26
London UK
Hi, I`ve got the same issue on my 2 days old iPhone 12 pro. I called the Apple support team and they were really helpful. Actually, the problem still exists as I`m waiting for their call in a few days. Also, I`ve just checked this app on an XR with ios 14.4 and that was absolutely OK. I`ll let you know the results once it`s fixed.
hi, thanks for response , I also contacted Apple support but rather just to let them know about a problem what need to be solved with applet updates as I don't believe it's coincidence if 3 iPhones from last 3 years production have the same issue-and I was right- they advised me to reinstall iOS platform - and I said as Tips applet is used occasionally, so no rush- rather as in approx. 2 weeks we will have new iOS 14.5 it's better to wait for it as during new platform installation is a bigger chance for more glitches/bags will go away. They agree. if problem will be still present they need to check Tips applet and whatever was done with latest update. I think there are thousands users with the same problem.we see
 

GTMartian

macrumors newbie
Feb 22, 2021
2
0
London
Hi, fortunately my issue has been resolved. Also, I can’t tell you how it happened, because one morning I just tried to open it and I realised that it was ok absolutely. I spoke with a Apple support member he said the engineers fixed it. ... Hope, you will have the same good news soon.
 

Kris28

macrumors member
Original poster
Oct 24, 2015
47
26
London UK
Hi, fortunately my issue has been resolved. Also, I can’t tell you how it happened, because one morning I just tried to open it and I realised that it was ok absolutely. I spoke with a Apple support member he said the engineers fixed it. ... Hope, you will have the same good news soon.
hi, on ours iPhones also Tips working now properly- iPhone X, iPhone 11 Pro and my iPhone 12 max- we didn't do anything , so I think it was something wrong with Apple servers. It's only strange now as look like Apple support didn't know nothing about it!! Tips for me it is not a program what I use frequently-maybe 3-4 times a year but I always open program when is updated so I spotted this malfunction immediately
cheers
 
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