Tips on fixing iPhone 5s BSOD/iTunes Logo

[tkurgpõld]

Hey everyone, first post. 🙂

My dad gave me his old iPhone 5s for me to try to fix, seeing as I can't afford to get a new phone.
He told me that he was using it like normal, and then it went to a blue screen, followed be a reboot loop. He eventually got it to show a "Connect to iTunes" screen, then tried to restore it, but it didn't work. Disconnected halfway through or something, maybe a flaky cable.

When I connect it to my computer, it shows the apple logo for maybe half a second, then goes to the connect to iTunes screen. I've managed to get it into DFU mode, iTunes recognizes it as a phone in recovery mode, and I'm downloading iOS 10.0.2 in the hopes that installing it will fix the phone.

Should this work? Is there a way I can guarantee that it's not a hardware problem? I read on another thread that if I'm able to get it into recovery mode and get iTunes to mount it, it's definitely a software issue, but I'm hoping someone else can confirm that for my situation.

Would love to get this thing working, I hope I'll be able to get some help here. 🙂

 

[tkurgpõld]

Update, finished downloading iOS 10.0.2, had iTunes restore the phone, everything appears to work. Then, the progress bar on iTunes finishes, leaving the progress bar on the phone itself stuck at around 40-45%, and I get an error saying the pone could not be restored (14). I've seen that this is generally a hardware issue, but I know for a fact that it's never had any sort of hardware issues since my dad first bought it a couple years ago. Never been opened up, the closest to a hardware problem is the scratches in the screen.

Damnit. Reboot, try it again. Same error. I managed to find the log file, though:

Spoiler: Log

2016-09-26 08:03:36.946 [7136:1b4c]: restore library built Aug 5 2016 at 17:09:09
2016-09-26 08:03:36.946 [7136:1b4c]: iTunes: iTunes 12.5.1.21
2016-09-26 08:03:36.946 [7136:1b4c]: iTunes: Software payload version: 14A456 (option key)
2016-09-26 08:03:36.947 [7136:1b4c]: iTunes: Using MobileRestore state machine
[15:07:04.0234] Failed to get BoardID from recovery mode device
[15:07:04.0234] requested restore behavior: Erase
[15:07:04.0239] amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
[15:07:04.0241] Changing state from '(null)' to 'Restoring'
[15:07:04.0241] requested restore behavior: Erase
[15:07:04.0244] amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
[15:07:04.0245] requested restore behavior: Erase
[15:07:04.0245] requested variant: Erase
[15:07:04.0245] requested restore behavior: Erase
[15:07:04.0245] amai: _AMAuthInstallBundleShouldPersonalizeOS: Personalize OS = Yes
[15:07:04.0245] amai: _AMAuthInstallBundleShouldPersonalizeOS: Personalize OS = Yes
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is True
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreLogo" Digest = "<CFData 0000025D6643B290 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0xa85798224ad57004c091de9d90b23da07a4fc377}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreDeviceTree" Digest = "<CFData 0000025D6643ADC0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0xef374ca792cd3605ed00996380f94f48452622b6}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreKernelCache" Digest = "<CFData 0000025D6643B680 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x69b58a5e8c569e7d96586c2ad34cbd1e8e748d42}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreRamDisk" Digest = "<CFData 0000025D6643A340 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0xff202aaf244fd6d79c9b5bb9faa849e466ff8aa2}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "OSRamdisk" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBEC" Digest = "<CFData 0000025D6643AB90 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x02a12e9b3f85ec16e7e65b2a6aff87a7530bdc57}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBSS" Digest = "<CFData 0000025D6643AC70 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x7737b06f953cbc8b543338eefe17b7fe6c770e56}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "KernelCache" Digest = "<CFData 0000025D6643A0A0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x7fa05369e22ade8e6725adc340b68dfbe9047ed3}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "Diags" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "CFELoader" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RBM" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PHLEET" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PERTOS" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PEHammer" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "Alamo" not part of manifest, skipping
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "OS"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "LLB" Digest = "<CFData 0000025D6643B300 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x63bf2661b7dcbdeb48d7ee2c39dcea2103c26649}"
[15:07:04.0615] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "AppleLogo" Digest = "<CFData 0000025D66439D90 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x114b114d54f95bc98d62a57dca4dc98a46f13712}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging1" Digest = "<CFData 0000025D6643A1F0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x7e4d82fee8cf8547c56f881b1c99bd0d6d261a22}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "SEP" Digest = "<CFData 0000025D6643AD50 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x9047cc332a092460cc41922f7cc22c6a4859bfd7}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryFull" Digest = "<CFData 0000025D66439B60 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x2b0c7d2284d49189665a85b3d43bb6068f0a16ad}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryPlugin" Digest = "<CFData 0000025D6643AEA0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x8a353387683aa3f338be2b46c601f39bf55f20c0}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryCharging0" Digest = "<CFData 0000025D6643AC00 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x081e1f64e82c50f31406345b6bf6f7c558655258}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow1" Digest = "<CFData 0000025D6643A3B0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0xddcd24e581b06e23a4781c896e02d0dcb9a8bfb8}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RestoreSEP" Digest = "<CFData 0000025D66439CB0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0xb27ceac0555c972c5ce59f506c70644e2fefcab4}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "BatteryLow0" Digest = "<CFData 0000025D6643AF10 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0xae3835e3611608921383027187c7c413e5721481}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "RecoveryMode" Digest = "<CFData 0000025D6643AFF0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x665317436b85857b9a186d757b69c8248ad9406b}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "DeviceTree" Digest = "<CFData 0000025D6643B760 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0xc79e5313c0c61abe2a2c0ce54e88186cbd4db1d2}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: personalizing "iBoot" Digest = "<CFData 0000025D6643CDB0 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x250074ea8541bb367f0d6254628fa5665ee3c8f0}"
[15:07:04.0616] amai: _AMAuthInstallBundleCreateServerRequestDictionary: using UniqueBuildID <CFData 0000025D664BAB50 [00007FFD2F668100]>{length = 20, capacity = 20, bytes = 0x8dcc117cdfc595eaf3f751ebc2ef2d1e92c793a2}
[15:07:04.0618] amai: AMAuthInstallRequestSendSync: SSO function returned NULL and no SSO token was provided, SSO disabled.
[15:07:04.0623] amai: tss_submit_job_with_retry: TSS Connection attempt 1 of 3. (Will retry if TSS_ERR_SERVER_NOT_REACHABLE.)
[15:07:07.0263] amai: tss_submit_job: HttpQueryInfo returned 200
[15:07:07.0328] amai: AMAuthInstallRequestSendSync: received tss response (server version: 2.1.0)
[15:07:07.0526] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "OSRamdisk"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "ftap"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "rfta"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "ftsp"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "rfts"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "Diags"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "CFELoader"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "RBM"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "PHLEET"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "PERTOS"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "PEHammer"
[15:07:07.0559] amai: _AMAuthInstallBundlePopulatePersonalizedBundle: no entry in manifest found for "Alamo"
[15:07:07.0559] amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "OS" does not require personalization; skipping it
[15:07:07.0762] interface has 1 endpoints, file pipe = 1
[15:07:07.0762]
[15:07:07.0763] iBoot build-version = iBoot-2817.50.3
[15:07:07.0763] iBoot build-style = RELEASE
[15:07:07.0764] unable to open device_map.txt: No such file or directory
[15:07:07.0764] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:07.0764] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:07.0764] requested restore behavior: Erase
[15:07:07.0767] requested restore behavior: Erase
[15:07:07.0771] unable to open device_map.txt: No such file or directory
[15:07:07.0771] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:07.0771] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:07.0771] AMDeviceIoControl: GetOverlappedResult failed
[15:07:07.0771] AMDeviceIoControl: pipe stall
[15:07:07.0772] USBControlTransfer: error 31, usbd status c0000004
[15:07:07.0772] command device request for 'getenv radio-error' failed: 2008
[15:07:07.0772] radio-error not set
[15:07:07.0772] unable to open device_map.txt: No such file or directory
[15:07:07.0772] <Recovery Mode Device 0000025D6819E8D0>: production fused device
[15:07:07.0772] unable to open device_map.txt: No such file or directory
[15:07:07.0773] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:07.0773] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:07.0773] requested restore behavior: Erase
[15:07:07.0775] requested restore behavior: Erase
[15:07:07.0777] <Recovery Mode Device 0000025D6819E8D0>: operation 4 progress -1
[15:07:07.0780] bootstrapping restore with iBEC
[15:07:07.0780] requested restore behavior: Erase
[15:07:07.0797] <Recovery Mode Device 0000025D6819E8D0>: operation 31 progress -1
[15:07:08.0798] <Recovery Mode Device 0000025D6819E8D0>: Recovery mode succeeded
[15:07:08.0798] Finished Recovery Restore Phase: Successful
[15:07:09.0065] Recovery mode device disconnected
[15:07:09.0065] Device removed when in state Restoring, moving device to transition state
[15:07:09.0065] Changing state from 'Restoring' to 'Transitioning'
[15:07:09.0065] Creating timer to monitor transition
[15:07:09.0065] Creating a timer for 10 minutes
[15:07:10.0204] Recovery mode device connected
[15:07:10.0204] Transitioning device returned, continuing restore.
[15:07:10.0204] Canceling timer
[15:07:10.0204] Changing state from 'Transitioning' to 'Restoring'
[15:07:10.0204] requested restore behavior: Erase
[15:07:10.0209] amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
[15:07:10.0209] requested restore behavior: Erase
[15:07:10.0209] requested variant: Erase
[15:07:10.0209] requested restore behavior: Erase
[15:07:10.0210] amai: _AMAuthInstallBundleShouldPersonalizeOS: Personalize OS = Yes
[15:07:10.0210] amai: _AMAuthInstallBundleShouldPersonalizeOS: Personalize OS = Yes
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreKernelCache"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreRamDisk"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "OSRamdisk" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBEC"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBSS"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "KernelCache"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "Diags" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "CFELoader" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RBM" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PHLEET" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PERTOS" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PEHammer" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "Alamo" not part of manifest, skipping
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: skipping "OS" entry
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "LLB"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "SEP"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreSEP"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
[15:07:10.0214] amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
[15:07:10.0214] interface has 1 endpoints, file pipe = 1
[15:07:10.0214]
[15:07:10.0217] iBoot build-version = iBoot-3406.1.79
[15:07:10.0219] iBoot build-style = RELEASE
[15:07:10.0219] unable to open device_map.txt: No such file or directory
[15:07:10.0219] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:10.0219] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:10.0219] requested restore behavior: Erase
[15:07:10.0221] requested restore behavior: Erase
[15:07:10.0224] unable to open device_map.txt: No such file or directory
[15:07:10.0224] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:10.0224] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:10.0226] AMDeviceIoControl: GetOverlappedResult failed
[15:07:10.0226] AMDeviceIoControl: pipe stall
[15:07:10.0226] USBControlTransfer: error 31, usbd status c0000004
[15:07:10.0226] command device request for 'getenv radio-error' failed: 2008
[15:07:10.0226] radio-error not set
[15:07:10.0227] unable to open device_map.txt: No such file or directory
[15:07:10.0227] <Recovery Mode Device 0000025D6644CD10>: production fused device
[15:07:10.0227] unable to open device_map.txt: No such file or directory
[15:07:10.0227] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:10.0227] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:10.0227] requested restore behavior: Erase
[15:07:10.0229] requested restore behavior: Erase
[15:07:10.0231] <Recovery Mode Device 0000025D6644CD10>: operation 4 progress -1
[15:07:10.0238] unable to open device_map.txt: No such file or directory
[15:07:10.0239] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:10.0239] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:10.0239] requested restore behavior: Erase
[15:07:10.0241] requested restore behavior: Erase
[15:07:10.0243] <Recovery Mode Device 0000025D6644CD10>: operation 43 progress -1
[15:07:10.0243] requested restore behavior: Erase
[15:07:11.0256] No additional boot images found
[15:07:11.0258] <Recovery Mode Device 0000025D6644CD10>: operation 5 progress -1
[15:07:12.0228] unable to open device_map.txt: No such file or directory
[15:07:12.0228] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:12.0228] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:12.0231] AMDeviceIoControl: GetOverlappedResult failed
[15:07:12.0231] AMDeviceIoControl: pipe stall
[15:07:12.0231] USBControlTransfer: error 31, usbd status c0000004
[15:07:12.0231] command device request for 'getenv ramdisk-delay' failed: 2008
[15:07:13.0469] <Recovery Mode Device 0000025D6644CD10>: operation 6 progress -1
[15:07:14.0482] <Recovery Mode Device 0000025D6644CD10>: operation 7 progress -1
[15:07:14.0777] <Recovery Mode Device 0000025D6644CD10>: operation 8 progress -1
[15:07:14.0777] unable to open device_map.txt: No such file or directory
[15:07:14.0777] found device map entry for 0x00008960 0x00000000. boardConfig=n51ap platform=s5l8960x
[15:07:14.0777] _AMRestoreCopyDeviceMapPlistEntryForHardware: firmwareDirectory not in options
[15:07:14.0780] <Recovery Mode Device 0000025D6644CD10>: operation 9 progress -1
[15:07:14.0780] <Recovery Mode Device 0000025D6644CD10>: Recovery mode succeeded
[15:07:14.0780] Finished Recovery Restore Phase: Successful
[15:07:15.0609] Recovery mode device disconnected
[15:07:15.0609] Device removed when in state Restoring, moving device to transition state
[15:07:15.0609] Changing state from 'Restoring' to 'Transitioning'
[15:07:15.0609] Creating timer to monitor transition
[15:07:15.0609] Creating a timer for 10 minutes
[15:07:22.0963] RestoreOS mode device connected
[15:07:22.0963] Transitioning device returned, continuing restore.
[15:07:22.0963] Canceling timer
[15:07:22.0963] Changing state from 'Transitioning' to 'Restoring'
[15:07:22.0967] requested restore behavior: Erase
[15:07:22.0971] amai: AMAuthInstallBundleCopyBuildIdentityForVariant: No baseband chipid reported. Will match Build Identity based on ap chipid and boardid only.
[15:07:22.0971] <Restore Device 0000025D68526230>: operation 45 progress -1
[15:07:22.0971] requested restore behavior: Erase
[15:07:22.0971] requested variant: Erase
[15:07:22.0971] requested restore behavior: Erase
[15:07:22.0971] amai: _AMAuthInstallBundleShouldPersonalizeOS: Personalize OS = Yes
[15:07:22.0971] amai: _AMAuthInstallBundleShouldPersonalizeOS: Personalize OS = Yes
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: withApTicket is False
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreLogo"
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreDeviceTree"
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreKernelCache"
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreRamDisk"
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "OSRamdisk" not part of manifest, skipping
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBEC"
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBSS"
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "KernelCache"
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftap" not part of manifest, skipping
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfta" not part of manifest, skipping
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "ftsp" not part of manifest, skipping
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "rfts" not part of manifest, skipping
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "Diags" not part of manifest, skipping
[15:07:22.0975] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "CFELoader" not part of manifest, skipping
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "RBM" not part of manifest, skipping
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PHLEET" not part of manifest, skipping
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PERTOS" not part of manifest, skipping
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "PEHammer" not part of manifest, skipping
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: entry "Alamo" not part of manifest, skipping
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: skipping "OS" entry
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "LLB"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "AppleLogo"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging1"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "SEP"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryFull"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryPlugin"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryCharging0"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow1"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RestoreSEP"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "BatteryLow0"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "RecoveryMode"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "DeviceTree"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: not personalizing "iBoot"
[15:07:22.0976] amai: _AMAuthInstallBundleCreateServerRequestDictionary: nothing to be done
[15:07:22.0976] requested restore behavior: Erase
[15:07:22.0978] overwrite InstallDiags to false
[15:07:22.0980] device did not return saved USB log
[15:07:22.0980] device did not return saved panic log
[15:07:22.0982] connected to service com.apple.mobile.restored
[15:07:22.0982] using protocol version 14
[15:07:22.0986] unable to open device_map.txt: No such file or directory
[15:07:22.0986] board config = n51ap
[15:07:22.0991] no value returned for BootArgs
[15:07:22.0991] _copyDeviceProperty() failed for restore bootargs
[15:07:22.0997] no value returned for MarketingPartNumber
[15:07:22.0997] _copyDeviceProperty() failed for mpn
[15:07:22.0997] requested restore behavior: Erase
[15:07:23.0001] value query for 'HardwareModel' returned 'N51AP'
[15:07:23.0002] requested restore behavior: Erase
[15:07:23.0002] Established proxy for device ID 3
[15:07:23.0558] <Restore Device 0000025D68526230>: operation 35 progress -1
[15:07:23.0558] requested restore behavior: Erase
[15:07:26.0228] <Restore Device 0000025D68526230>: operation 28 progress -1
[15:07:26.0820] <Restore Device 0000025D68526230>: operation 15 progress -1
[15:07:31.0329] <Restore Device 0000025D68526230>: operation 29 progress -1
[15:07:31.0338] <Restore Device 0000025D68526230>: operation 29 progress -1
[15:07:34.0116] <Restore Device 0000025D68526230>: operation 11 progress -1
[15:07:34.0228] <Restore Device 0000025D68526230>: operation 12 progress -1
[15:07:34.0965] <Restore Device 0000025D68526230>: operation 12 progress -1
[15:07:37.0527] <Restore Device 0000025D68526230>: operation 13 progress 0
[15:07:47.0531] <Restore Device 0000025D68526230>: operation 13 progress 1
[15:07:47.0531] ASR progress: Initialized communication with client
[15:07:48.0926] <Restore Device 0000025D68526230>: operation 13 progress 5
[15:07:48.0926] ASR progress: Starting to send payload
[15:07:49.0694] <Restore Device 0000025D68526230>: operation 13 progress 6
[15:07:49.0694] ASR progress: Sending payload
[15:07:50.0401] <Restore Device 0000025D68526230>: operation 13 progress 7
[15:07:50.0401] ASR progress: Sending payload
[15:07:51.0083] <Restore Device 0000025D68526230>: operation 13 progress 8
[15:07:51.0083] ASR progress: Sending payload
[15:07:51.0864] <Restore Device 0000025D68526230>: operation 13 progress 9
[15:07:51.0864] ASR progress: Sending payload
[15:07:52.0582] <Restore Device 0000025D68526230>: operation 13 progress 10
[15:07:52.0582] ASR progress: Sending payload
[15:07:53.0300] <Restore Device 0000025D68526230>: operation 13 progress 11
[15:07:53.0300] ASR progress: Sending payload
[15:07:54.0020] <Restore Device 0000025D68526230>: operation 13 progress 12
[15:07:54.0020] ASR progress: Sending payload
[15:07:54.0736] <Restore Device 0000025D68526230>: operation 13 progress 13
[15:07:54.0736] ASR progress: Sending payload
[15:07:55.0465] <Restore Device 0000025D68526230>: operation 13 progress 14
[15:07:55.0465] ASR progress: Sending payload
[15:07:57.0200] <Restore Device 0000025D68526230>: operation 13 progress 15
[15:07:57.0200] ASR progress: Sending payload
[15:07:58.0725] <Restore Device 0000025D68526230>: operation 13 progress 16
[15:07:58.0725] ASR progress: Sending payload
[15:07:59.0469] <Restore Device 0000025D68526230>: operation 13 progress 17
[15:07:59.0469] ASR progress: Sending payload
[15:08:00.0186] <Restore Device 0000025D68526230>: operation 13 progress 18
[15:08:00.0186] ASR progress: Sending payload
[15:08:00.0901] <Restore Device 0000025D68526230>: operation 13 progress 19
[15:08:00.0901] ASR progress: Sending payload
[15:08:01.0573] <Restore Device 0000025D68526230>: operation 13 progress 20
[15:08:01.0573] ASR progress: Sending payload
[15:08:02.0247] <Restore Device 0000025D68526230>: operation 13 progress 21
[15:08:02.0247] ASR progress: Sending payload
[15:08:03.0060] <Restore Device 0000025D68526230>: operation 13 progress 22
[15:08:03.0060] ASR progress: Sending payload
[15:08:03.0828] <Restore Device 0000025D68526230>: operation 13 progress 23
[15:08:03.0828] ASR progress: Sending payload
[15:08:04.0544] <Restore Device 0000025D68526230>: operation 13 progress 24
[15:08:04.0544] ASR progress: Sending payload
[15:08:05.0262] <Restore Device 0000025D68526230>: operation 13 progress 25
[15:08:05.0262] ASR progress: Sending payload
[15:08:06.0041] <Restore Device 0000025D68526230>: operation 13 progress 26
[15:08:06.0041] ASR progress: Sending payload
[15:08:06.0749] <Restore Device 0000025D68526230>: operation 13 progress 27
[15:08:06.0749] ASR progress: Sending payload
[15:08:07.0440] <Restore Device 0000025D68526230>: operation 13 progress 28
[15:08:07.0440] ASR progress: Sending payload
[15:08:08.0175] <Restore Device 0000025D68526230>: operation 13 progress 29
[15:08:08.0175] ASR progress: Sending payload
[15:08:08.0899] <Restore Device 0000025D68526230>: operation 13 progress 30
[15:08:08.0899] ASR progress: Sending payload
[15:08:09.0626] <Restore Device 0000025D68526230>: operation 13 progress 31
[15:08:09.0626] ASR progress: Sending payload
[15:08:10.0330] <Restore Device 0000025D68526230>: operation 13 progress 32
[15:08:10.0330] ASR progress: Sending payload
[15:08:11.0045] <Restore Device 0000025D68526230>: operation 13 progress 33
[15:08:11.0045] ASR progress: Sending payload
[15:08:11.0735] <Restore Device 0000025D68526230>: operation 13 progress 34
[15:08:11.0735] ASR progress: Sending payload
[15:08:12.0479] <Restore Device 0000025D68526230>: operation 13 progress 35
[15:08:12.0479] ASR progress: Sending payload
[15:08:13.0311] <Restore Device 0000025D68526230>: operation 13 progress 36
[15:08:13.0311] ASR progress: Sending payload
[15:08:14.0051] <Restore Device 0000025D68526230>: operation 13 progress 37
[15:08:14.0051] ASR progress: Sending payload
[15:08:14.0750] <Restore Device 0000025D68526230>: operation 13 progress 38
[15:08:14.0750] ASR progress: Sending payload
[15:08:15.0470] <Restore Device 0000025D68526230>: operation 13 progress 39
[15:08:15.0470] ASR progress: Sending payload
[15:08:16.0146] <Restore Device 0000025D68526230>: operation 13 progress 40
[15:08:16.0146] ASR progress: Sending payload
[15:08:16.0860] <Restore Device 0000025D68526230>: operation 13 progress 41
[15:08:16.0860] ASR progress: Sending payload
[15:08:17.0557] <Restore Device 0000025D68526230>: operation 13 progress 42
[15:08:17.0557] ASR progress: Sending payload
[15:08:18.0280] <Restore Device 0000025D68526230>: operation 13 progress 43
[15:08:18.0280] ASR progress: Sending payload
[15:08:18.0979] <Restore Device 0000025D68526230>: operation 13 progress 44
[15:08:18.0979] ASR progress: Sending payload
[15:08:19.0861] <Restore Device 0000025D68526230>: operation 13 progress 45
[15:08:19.0861] ASR progress: Sending payload
[15:08:20.0590] <Restore Device 0000025D68526230>: operation 13 progress 46
[15:08:20.0591] ASR progress: Sending payload
[15:08:21.0327] <Restore Device 0000025D68526230>: operation 13 progress 47
[15:08:21.0327] ASR progress: Sending payload
[15:08:22.0026] <Restore Device 0000025D68526230>: operation 13 progress 48
[15:08:22.0026] ASR progress: Sending payload
[15:08:22.0696] <Restore Device 0000025D68526230>: operation 13 progress 49
[15:08:22.0696] ASR progress: Sending payload
[15:08:23.0406] <Restore Device 0000025D68526230>: operation 13 progress 50
[15:08:23.0406] ASR progress: Sending payload
[15:08:24.0123] <Restore Device 0000025D68526230>: operation 13 progress 51
[15:08:24.0123] ASR progress: Sending payload
[15:08:24.0857] <Restore Device 0000025D68526230>: operation 13 progress 52
[15:08:24.0857] ASR progress: Sending payload
[15:08:25.0619] <Restore Device 0000025D68526230>: operation 13 progress 53
[15:08:25.0619] ASR progress: Sending payload
[15:08:26.0323] <Restore Device 0000025D68526230>: operation 13 progress 54
[15:08:26.0323] ASR progress: Sending payload
[15:08:27.0021] <Restore Device 0000025D68526230>: operation 13 progress 55
[15:08:27.0021] ASR progress: Sending payload
[15:08:27.0743] <Restore Device 0000025D68526230>: operation 13 progress 56
[15:08:27.0743] ASR progress: Sending payload
[15:08:28.0523] <Restore Device 0000025D68526230>: operation 13 progress 57
[15:08:28.0523] ASR progress: Sending payload
[15:08:29.0256] <Restore Device 0000025D68526230>: operation 13 progress 58
[15:08:29.0256] ASR progress: Sending payload
[15:08:30.0138] <Restore Device 0000025D68526230>: operation 13 progress 59
[15:08:30.0138] ASR progress: Sending payload
[15:08:30.0860] <Restore Device 0000025D68526230>: operation 13 progress 60
[15:08:30.0860] ASR progress: Sending payload
[15:08:31.0575] <Restore Device 0000025D68526230>: operation 13 progress 61
[15:08:31.0575] ASR progress: Sending payload
[15:08:32.0331] <Restore Device 0000025D68526230>: operation 13 progress 62
[15:08:32.0331] ASR progress: Sending payload
[15:08:33.0021] <Restore Device 0000025D68526230>: operation 13 progress 63
[15:08:33.0021] ASR progress: Sending payload
[15:08:33.0722] <Restore Device 0000025D68526230>: operation 13 progress 64
[15:08:33.0722] ASR progress: Sending payload
[15:08:34.0457] <Restore Device 0000025D68526230>: operation 13 progress 65
[15:08:34.0457] ASR progress: Sending payload
[15:08:35.0135] <Restore Device 0000025D68526230>: operation 13 progress 66
[15:08:35.0135] ASR progress: Sending payload
[15:08:35.0873] <Restore Device 0000025D68526230>: operation 13 progress 67
[15:08:35.0873] ASR progress: Sending payload
[15:08:36.0601] <Restore Device 0000025D68526230>: operation 13 progress 68
[15:08:36.0601] ASR progress: Sending payload
[15:08:37.0327] <Restore Device 0000025D68526230>: operation 13 progress 69
[15:08:37.0327] ASR progress: Sending payload
[15:08:38.0005] <Restore Device 0000025D68526230>: operation 13 progress 70
[15:08:38.0005] ASR progress: Sending payload
[15:08:38.0721] <Restore Device 0000025D68526230>: operation 13 progress 71
[15:08:38.0721] ASR progress: Sending payload
[15:08:39.0461] <Restore Device 0000025D68526230>: operation 13 progress 72
[15:08:39.0461] ASR progress: Sending payload
[15:08:40.0192] <Restore Device 0000025D68526230>: operation 13 progress 73
[15:08:40.0192] ASR progress: Sending payload
[15:08:40.0919] <Restore Device 0000025D68526230>: operation 13 progress 74
[15:08:40.0919] ASR progress: Sending payload
[15:08:41.0618] <Restore Device 0000025D68526230>: operation 13 progress 75
[15:08:41.0618] ASR progress: Sending payload
[15:08:42.0415] <Restore Device 0000025D68526230>: operation 13 progress 76
[15:08:42.0415] ASR progress: Sending payload
[15:08:43.0116] <Restore Device 0000025D68526230>: operation 13 progress 77
[15:08:43.0116] ASR progress: Sending payload
[15:08:43.0856] <Restore Device 0000025D68526230>: operation 13 progress 78
[15:08:43.0856] ASR progress: Sending payload
[15:08:44.0594] <Restore Device 0000025D68526230>: operation 13 progress 79
[15:08:44.0594] ASR progress: Sending payload
[15:08:45.0401] <Restore Device 0000025D68526230>: operation 13 progress 80
[15:08:45.0401] ASR progress: Sending payload
[15:08:46.0072] <Restore Device 0000025D68526230>: operation 13 progress 81
[15:08:46.0072] ASR progress: Sending payload
[15:08:46.0757] <Restore Device 0000025D68526230>: operation 13 progress 82
[15:08:46.0757] ASR progress: Sending payload
[15:08:47.0549] <Restore Device 0000025D68526230>: operation 13 progress 83
[15:08:47.0549] ASR progress: Sending payload
[15:08:48.0991] <Restore Device 0000025D68526230>: operation 13 progress 84
[15:08:48.0991] ASR progress: Sending payload
[15:08:50.0328] <Restore Device 0000025D68526230>: operation 13 progress 85
[15:08:50.0328] ASR progress: Sending payload
[15:08:51.0880] <Restore Device 0000025D68526230>: operation 13 progress 86
[15:08:51.0880] ASR progress: Sending payload
[15:08:52.0878] <Restore Device 0000025D68526230>: operation 13 progress 87
[15:08:52.0878] ASR progress: Sending payload
[15:08:53.0592] <Restore Device 0000025D68526230>: operation 13 progress 88
[15:08:53.0592] ASR progress: Sending payload
[15:08:54.0264] <Restore Device 0000025D68526230>: operation 13 progress 89
[15:08:54.0264] ASR progress: Sending payload
[15:08:54.0952] <Restore Device 0000025D68526230>: operation 13 progress 90
[15:08:54.0952] ASR progress: Sending payload
[15:08:55.0661] <Restore Device 0000025D68526230>: operation 13 progress 91
[15:08:55.0661] ASR progress: Sending payload
[15:08:56.0332] <Restore Device 0000025D68526230>: operation 13 progress 92
[15:08:56.0332] ASR progress: Sending payload
[15:08:57.0002] <Restore Device 0000025D68526230>: operation 13 progress 93
[15:08:57.0002] ASR progress: Sending payload
[15:08:57.0670] <Restore Device 0000025D68526230>: operation 13 progress 94
[15:08:57.0670] ASR progress: Sending payload
[15:09:12.0864] <Restore Device 0000025D68526230>: operation 13 progress 100
[15:09:12.0864] ASR progress: Could not read all of client request
[15:09:12.0864] ASRServerHandleConnection failed: 2
[15:09:12.0864] AMRAuthInstallDeletePersonalizedBundle
[15:09:12.0966] <Restore Device 0000025D68526230>: Restore failed (result = 14)
[15:09:12.0967] Restore completed, status:14
[15:09:12.0967] Failure Description:
[15:09:12.0967] Depth:0 Code:-1 Error:AMRestorePerformRestoreModeRestoreWithError failed with error: 14
[15:09:12.0967] Depth:1 Code:14 Error:Failed to handle data request message
[15:09:12.0967] Depth:2 Code:14 Error:Failed to handle image request

Edit: Turns out I didn't have it in DFU mode. Recovery mode, yes, but there was still an itunes logo on the screen. I managed to get it in DFU mode before, but I didn't have iOS downloaded at that point. Guess I'll try it again.

 

[pentcp2]

Try a different (or approved, if you're not already) lightening cable. This worked for me once. Also try a different USB socket on your computer.

 

[tkurgpõld]

Try a different (or approved, if you're not already) lightening cable. This worked for me once. Also try a different USB socket on your computer.

Sadly, already tried this. Used a relatively new Apple lightning cable, tried it on both my PC and my dad's Mac Pro. Oddly, the progress bar on the phone gets to 40-45% on my PC, barely moves at all on the mac. Brought it back upstairs, then it only got to about 20%. Back downstairs, still barely moves.

Is there anything useful in the error log?

 

[tkurgpõld]

Update: On Tuesday I downloaded 3uTools to reflash the phone, figuring that if that didn't work, nothing would, and it would be a hardware issue. Upon plugging the phone in, I noticed 3u detected it as a CDMA phone. Oh. This whole time I was using GSM IPSWs, due to the fact the phone has a sim card. Odd, especially considering the first one I tried was a CDMA 9.3.5 IPSW, and iTunes didn't like it. Anyway, downloaded the CDMA version of 10.0.2, put it in DFU mode, and tried restoring with iTunes first. Surprisingly, it works, and I'm able to use it for a couple days. Then, last night, while using Siri to send a text, the screen flashes blue quickly, then reboots. Luckily, it reboots as normal, and I can continue using the phone. A bit nervous, I decide to do an iTunes backup. After that, I copy over a video or two, and leave the room for a few minutes. When I come back, iTunes throws up an error about not being able to find the phone, and I see it's in a BSOD reboot loop. FFFFFFFFFFFF.

After about 5 minutes of said reboot loop, it magically comes back to the lock screen. Wow.

I'm now especially wary of using the phone, and I really hope someone can shed some light on what the problem may be, and how it could be fixed. I'd prefer to fix this one instead of getting a new one, I much prefer it to the 6.

 

[tjwilliams25]

All LTE phones have to have a SIM card, so that is why it's on a CDMA device. When downloading the IPSW, are you checking to make sure that you're using the one that goes with the phone model? If you use the wrong one it can cause problems. Just because it installs doesn't mean it's the right one. However, since it's doing the same thing it was doing before you were installing random software it may be a hardware issue. Your best option is to take it to an Apple Store or Certified Apple Service retailer and let them run diagnostics (if they can).

 

[tkurgpõld]

All LTE phones have to have a SIM card, so that is why it's on a CDMA device. When downloading the IPSW, are you checking to make sure that you're using the one that goes with the phone model? If you use the wrong one it can cause problems. Just because it installs doesn't mean it's the right one. However, since it's doing the same thing it was doing before you were installing random software it may be a hardware issue. Your best option is to take it to an Apple Store or Certified Apple Service retailer and let them run diagnostics (if they can).

Yes, they've all been for the 5s. Can they still help me if it's out of warranty? Will they be able to give me any actual info, or are they just going to come back 5 minutes later and tell me I need a new phone, despite the fact that its' mostly working so far?

before you were installing random software

There's no need to be sarcastic..

 

[tjwilliams25]

Yes, they've all been for the 5s. Can they still help me if it's out of warranty? Will they be able to give me any actual info, or are they just going to come back 5 minutes later and tell me I need a new phone, despite the fact that its' mostly working so far?

There's no need to be sarcastic..

They have different IPSWs for each model of phone, i.e. the Sprint iPhone 5s has different software from the Verizon iPhone 5s even though both are CDMA phones, which is why I asked. They should be able to help you at the Apple store even though it's out of warranty, but depending on the problem it may cost to fix it. Apple has pretty great customer service and will try to fix your phone before making you replace it, and in some special cases replace it out of warranty for free. Don't go in expecting it, however it has happened.

Also, not trying to be sarcastic or condescending just speaking from experience of making expensive mistakes.

 

[kaielement]

They have different IPSWs for each model of phone, i.e. the Sprint iPhone 5s has different software from the Verizon iPhone 5s even though both are CDMA phones, which is why I asked. They should be able to help you at the Apple store even though it's out of warranty, but depending on the problem it may cost to fix it. Apple has pretty great customer service and will try to fix your phone before making you replace it, and in some special cases replace it out of warranty for free. Don't go in expecting it, however it has happened.

Also, not trying to be sarcastic or condescending just speaking from experience of making expensive mistakes.

That you for saying this I was about to say the same thing.

 

[sashusmom]

Hi guys. I realize this is an extremely long post, but if you had the blue screen of death with your 5s, read the whole thing. I fixed it after 12 hours of constant trial and errors, 9 and 14 to be exact.

Last nite I ran into the blue screen issue with my 5s, which is as old as it's first months release. I use it as my backup phone and turn it on a couple times a month. It had been jailbroken in the past, but in Dec, I updated via itunes and lost the jailbreak to use my apple watch. So It was on 10.0.1, and then was updated to 10.2. I have had odd instances in the past where it bluescreened, but after trying to restore, it just rebooted and fixed itself. Or several times it just shut itself down. But not last nite.....

I had turned it on, and came back to a blue screen. It wouldn't hard reset, wouldn't turn off, wouldn't go into restore, wouldn't connect to itunes, wouldn't go into DFU mode, it wouldn't do anything!!! I thought it was goner when the battery would run out, but I am one determined gal 😉 I worked on it for 12 hours. I even bought REI boot for $29, since the free part wouldn't repair the OS. It wouldn't repair with the ipsw files, I had 10.3.1 and 10.2.1 which I knew they were still signing. The program just kept saying my phone was not fixable. I tried a different computer. It wouldn't find drivers. I tried another computer which I couldn't get the latest itunes installed..... Went back to REI boot, and finally the blue screen switched into the restore mode pic with the disk and cord. Finally some progress.😀

I was a little angry after buying REI boot and it not working, but that's what kicked it out of blue screen, but it wouldn't kick it out of restore mode. It said my OS was damaged.😱

I played restore with the original computer I started with- Would get error 9 issues, or error 14 issues. I changed usb cords and usb outlets, I restarted my computer about 10 times throughout the nite....I went into DFU mode, and finally success. 10.3.1 restored it!!!! whoooooo!!! Then I started it up, set it up, and before I got past the password screen it got stuck, I hard reset, and back to the blue screen it went. This went on about 5 times, where every 5th or 6th attempt it would flash the restore mode screen and the restore would be gone. Then I tried to then re-restore with 10.2.1 over 10.3.1, after reading all the problems with wifi, BT, fingerprint scanner, all issues that were freezing my phone or not connect to known wifi networks. This went on for hours. It would restore 75 %, then error out. Alternating with DFU and restore modes.....got back into a successful 10.3.1.

So, I downloaded a new ipsw file for 10.2.1, shut down itunes, shut down my PC, restarted, got the phone into DFU, and then restored into 10.2.1. over 10.3.1. And it worked. 😛 12 hours of attempts, googling all the errors, problems with the 5s and blue screens, and now it is set up and working finel

So my conclusions..... I don't know what happened to kick it into bluescreen. Did it update by itself upon restart into 10.3.1? Was it just a freak occurrence? Why was it so stuck for so long? Why did it kick into restore mode? What kept it from being restored about 25 times???? Another weird issue, after the message restore successful, leave your phone connected and itunes will see it message, it would get a second loading bar, and boot into restore mode again!!! 😵 So I started disconnecting from the computer, and letting the 2nd loading bar complete disconnected.

I know for sure 10.3.1 does not play nice with the 5s. I had wifi issues, it wouldn't accept passwords and connect, I had password issues, touch lock issues, and it would freeze 5 times before getting set up, then it would kick itself into restore mode... Bad issues with the latest firmware.😡

After finally getting 10.2.1 onto it, I let it rest awhile, and set it up from my computer. Everything went well and my 5s has been rescued once again as a back up phone. If I have a chance to trade it in at a decent price for the next release, I may just do that. It is 3 1/2 years old- got it Oct 2013.

Thank you for reading. 🙂



update- 6 hrs later it bluescreened again, this time a hard reset brought it back. So not necessarily the OS.

update #2- 24 hours after this began, it bluescreened again for the 3rd time just sitting idle and charging. Was able to hard reset. Again...


Update#3- 24 hrs later again bluescreened, and again I was successful after several tries to restore 10.2.1 after errors on restore of 9/14/40, and several more with 4 numbers that I forget right now. it has stayed, I did a basic phone set up, no syncing of itunes anything, and so far, so good for 12 hrs.