OK i made a previous post and got no responses. My iPhone 3G is having some problems, I am going to be near an apple store this weekend and already made an appointment to see a genius on Friday. I want to know things to say and things to avoid to ease the chances of getting a replacement iPhone. Its not damaged by any fault of my own so i am not trying to cheat apple, I just don't want, or have time to send it in for replacement. Also i would like to avoid getting a refurb phone. Any tips guys?
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Tips on getting a replacment iPhone?
- Thread starter TheCheapGeek
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bring $399 to an att or apple store for a new one
if they replace it, you will have a refurb
What problem are you having?
if they replace it, you will have a refurb
What problem are you having?
1. I wouldn't avoid getting a refurb... apples refurbs are top notch!! they go through a very detailed check process before they are allowed to be labelled a refurb.... I would rather get a refurb then a new phone straight from the same factory that has made so many defective ones...
2. Just be honest with them... if your honest with them they'll be cool with you... most apple stores will have replacement iphones on hand so you shouldn't have to wait for a replacement...
may I ask whats wrong with your phone?
2. Just be honest with them... if your honest with them they'll be cool with you... most apple stores will have replacement iphones on hand so you shouldn't have to wait for a replacement...
may I ask whats wrong with your phone?
Only difference in this thread, is you got a few of us to post a response. The Mods will undoubtedly process your thread to the Wasteland... sorry
The reason you don't get responses on threads like this is because, no matter your true intentions, it reeks of scam.
This isn't rocket science, people. If something is legitimately wrong with your phone, something that you didn't cause, and you have gone through all the standard troubleshooting procedures (soft and hard resets as well as restores) then you take it to the store (or call Apple, depending on your location) and they will take care of you. 'Nuff said. There shouldn't need to be tips on getting standard (legit) warranty claims processed with a company like Apple.
P.S. nickspohn, please expedite the processing of your new map. k thx bai.
This isn't rocket science, people. If something is legitimately wrong with your phone, something that you didn't cause, and you have gone through all the standard troubleshooting procedures (soft and hard resets as well as restores) then you take it to the store (or call Apple, depending on your location) and they will take care of you. 'Nuff said. There shouldn't need to be tips on getting standard (legit) warranty claims processed with a company like Apple.
P.S. nickspohn, please expedite the processing of your new map. k thx bai.
No this isn't a scam by any means. I just have never had any problems with any apple products and i want to be prepared when I go to the apple store. My phone will randomly switch from full 3g to no service and stay there indefinitely until i either reboot the phone or toggle airplane mode on and off. This is in an area where my wife's iPhone has constant signal and never receives no service. I have restored numerous times including a DFU restore and the problem persists. I never restore from a backup either. I clearly believe that something hardware related is wrong with the phone, i purchased on launch day.
Then I'm sure that you will have no problem getting your phone replaced if it is acting up like that.
Awesome i guess i just needed some reassurance. Have there ban any build quality improvements since the launch or were all the issues just people complaining?
Not true...I had mine replaced last week and the new one had a build week of 47- the end of November.
Not true...I had mine replaced last week and the new one had a build week of 47- the end of November.
but was it in a new box? shrinkwrapped and everything?
I've had mine exchanged a few times and i've had the most various build week, there's really no way to know whether it's refurbished or new. I'm not even sure the build week can't be the one they "refurbished" it since it could be some sort of Frankenstein..
I watched the genius tear the plastic off the box, and he handed the phone to me with the plastic still on it. Refurb or not, the phone is in mint condition.
Honestly, if this is your issue, I would reccomend going to AT&T and asking for a new SIM card before you go to Apple about it.
Reception issues -> Get new SIM first, go to Apple if problems persist
Any other issues -> Go to Apple
Hey there. I was actually having a problem very similar to this... my phone would just randomly go to "No Service" or "Invalid SIM" or "No SIM" at random points throughout the day. I went to Apple and they said that it was probably the SIM card (which would definitely make sense), so I went to AT&T and got a new SIM. Same problem. Went back to Apple a few days later and the Genius swapped my phone out almost immediately.