To anyone in Japan: Please help, I'm trying to contact Apple Store

Discussion in 'Buying Tips and Advice' started by felixen, Jun 21, 2015.

  1. felixen macrumors 6502a

    Joined:
    Apr 13, 2009
    #1
    Hi,

    I am going to Tokyo in about a month. I want to purchase a Macbook Pro over there, but I need it customized with more space, RAM, and a Danish keyboard. I also want to talk to them about getting a student discount as well as tax deduction as I am traveling. So I would really like to speak to someone in the Apple Store in Tokyo, but I'm having a hard time getting through. I've tried a bunch of numbers but they say a bunch in Japanese (big surprise lol) which I sadly do not understand, and then eventually it hangs up. I've tried hitting some random numbers hoping to get through to someone, but no luck.

    Can someone here please guide me to how I get through to one of the Apple Stores in Tokyo?


    Much, much appreciated!
    Oliver
     
  2. hiddenmarkov macrumors 6502a

    Joined:
    Mar 12, 2014
    Location:
    Japan
    #2
    While in Tokyo just go the store. the one in Shibuya at least is very multilingual.

    If not liking wandering to find it (my usual way to find things in Tokyo, I like to explore) print the address, hop in a cab and they can get you there. Tokyo cabs have a high start the meter cost, just so you know. Higher than what I am used to in Okinawa (southern island prefecture I live in) anyway.

    Not sure about calling them. I have a US on-base job so deal with US apple. Most times if you call a phone bank setup and don't hear an English option its not there.

    Also not sure how flexible they will be with non-Japanese key board stocks. You probably don't want to install a non Japanese OS on it. Some keys may not line up right the few times I have done this. But with a month here if they can swing it you should have the time if possible.
     
  3. DoctorFedora macrumors regular

    Joined:
    Jun 8, 2010
    #3
    As a general rule, the Apple Stores in Japan only stock Japan and US English keyboards. You'll have to order from their web site and have it delivered if you want a different keyboard option.
     
  4. felixen thread starter macrumors 6502a

    Joined:
    Apr 13, 2009
    #4
    Thanks guys. Is it possible to order it from the website and then pick it up at the store? That's one of the things I wanted to ask them about, because I can't find out from their website if I can do this or not :)
     
  5. felixen thread starter macrumors 6502a

    Joined:
    Apr 13, 2009
    #5
    Also, I heard that I cannot get the tax exemption if I buy online and have it delivered to an address. So if I cannot order it online but pick it up at the store then I won't be able to get the tax exemption. In that case, will it be possible to get the tax exemption at the airport instead when I leave the country?
     
  6. northernmunky macrumors 6502a

    northernmunky

    Joined:
    Jan 19, 2007
    Location:
    London, Taipei
    #6
    How did you get on with this?
    I too am going to Japan shortly to buy a new MacBook Pro, my current one I got in Ginza 3 years ago and looking to max out the specs on everything but the 2Tb SSD (which is far too expensive in my opinion) but I expect I will need to order it and collect it there if its going to take 2-3 weeks to produce.

    Have tried calling the stores but unfortunately my ability to understand the options menu is limited and can't get through.
     
  7. hiddenmarkov macrumors 6502a

    Joined:
    Mar 12, 2014
    Location:
    Japan
    #7
    Check your yen rates to currency of England or Taiwan (if profile correct it has both) before your do anything. They yen can be volatile for lack of better wording recently. Even for more mundane purchases on small daily stuff sometimes I make out good and sometimes....yeah..... I am very happy my wife works more Japanese side and is paid in yen. On the crap rate times she buys lion share out in town and I keep my US based pay on base and online to US tbh.

    If you can score a credit card or find a way to pay to avoid international fees it would behoove you as well. This fee can creep up on you.

    Also note if a duty free based system shop you will pay some money upfront. Its when you leave country, turn in some paperwork you will get a refund back if I understand the system correctly. One major buy this is how the system works as I took it. Didn't actually do the process since I live here and sadly already did my international flight to korea to show I "left" country already to play that system.

    How long will your trip be? Between the major stores in tokyo or postal/other delivery methods available to Mainland as a whole even a mix and matched model can't be hard to scare up. Now if hitting some of the outlying prefectures...wish you luck. I stopped paying for express shipping to okinawa. Woohoo...I paid lots of money extra and it comes 1 day faster. I'd rather have the money and wait the day.


    You might be better off in store. The phone people may not be dedicated sales people. Or the best ones.
     
  8. northernmunky macrumors 6502a

    northernmunky

    Joined:
    Jan 19, 2007
    Location:
    London, Taipei
    #8
    Thanks for the info, i managed to find this:
    http://www.apple.com/jp/store/english/

    ..so I can contact them in english... although i haven't been able to get through yet. Looks like I can have it made to collect in store so happy days.
     

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