To see all iTunes Help, you must be connected to the Internet error

[Elbert C]

Latest version of iTunes on my MBP running OSX 10.6.8. How can I view the iTunes help files.

 

[Elbert C]

I tried some troubleshooting tips from here and I still can't view the help files. Anyone have any ideas?

 

[dknightd]

You don't give us much to go on. If you are only having problems with itunes help, I'd redownload and reinstall latest itunes from itunes.apple.com

 

[Elbert C]

You don't give us much to go on. If you are only having problems with itunes help, I'd redownload and reinstall latest itunes from itunes.apple.com

Sorry about that. From iTunes Help menu I click on iTunes Help, the Help Viewer pops up with a list of topics on the left side. Clicking on any of them just gets me a "The selected topic is currently unavailable. To see all iTunes Help, you must be connected to the Internet." message.
I download the previous version of iTunes (10.5.2) from here and the 10.5.3 update from Software Update.
Downloading the full 10.5.3 version now. Thanks.

Using an early 2008 MBP 2.5 OSX 10.6.8.

 

[GGJstudios]

Sorry about that. From iTunes Help menu I click on iTunes Help, the Help Viewer pops up with a list of topics on the left side. Clicking on any of them just gets me a "The selected topic is currently unavailable. To see all iTunes Help, you must be connected to the Internet." message.

So are you connected to the internet when you see that message?

 

[Elbert C]

So are you connected to the internet when you see that message?

Yes, I am connected to the internet.

 

[GGJstudios]

Yes, I am connected to the internet.

As an alternative, go to the iTunes Help page, click the printer icon and print all the help pages to PDF. That way you'll have them even when you're offline.

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[Elbert C]

As an alternative, go to the iTunes Help page, click the printer icon and print all the help pages to PDF. That way you'll have them even when you're offline.

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Thanks GGJstudios. I was looking for something like that earlier. I'll do that if the new installation doesn't work.