To see all iTunes Help, you must be connected to the Internet error

Discussion in 'Mac Apps and Mac App Store' started by Elbert C, Jan 23, 2012.

  1. Elbert C macrumors 6502

    Joined:
    Mar 23, 2008
    Location:
    AK, USA
    #1
    Latest version of iTunes on my MBP running OSX 10.6.8. How can I view the iTunes help files.
     
  2. Elbert C thread starter macrumors 6502

    Joined:
    Mar 23, 2008
    Location:
    AK, USA
    #2
    I tried some troubleshooting tips from here and I still can't view the help files. Anyone have any ideas?
     
  3. dknightd macrumors 6502

    Joined:
    Mar 7, 2004
    #3
    You don't give us much to go on. If you are only having problems with itunes help, I'd redownload and reinstall latest itunes from itunes.apple.com
     
  4. Elbert C thread starter macrumors 6502

    Joined:
    Mar 23, 2008
    Location:
    AK, USA
    #4
    Sorry about that. From iTunes Help menu I click on iTunes Help, the Help Viewer pops up with a list of topics on the left side. Clicking on any of them just gets me a "The selected topic is currently unavailable. To see all iTunes Help, you must be connected to the Internet." message.
    I download the previous version of iTunes (10.5.2) from here and the 10.5.3 update from Software Update.
    Downloading the full 10.5.3 version now. Thanks.

    Using an early 2008 MBP 2.5 OSX 10.6.8.
     
  5. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #5
    So are you connected to the internet when you see that message?
     
  6. Elbert C thread starter macrumors 6502

    Joined:
    Mar 23, 2008
    Location:
    AK, USA
    #6
    Yes, I am connected to the internet.
     
  7. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #7
    As an alternative, go to the iTunes Help page, click the printer icon and print all the help pages to PDF. That way you'll have them even when you're offline.
    ScreenCap 3.PNG
     
  8. Elbert C thread starter macrumors 6502

    Joined:
    Mar 23, 2008
    Location:
    AK, USA
    #8
    Thanks GGJstudios. I was looking for something like that earlier. I'll do that if the new installation doesn't work.
     

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