i was casually compiling a playlist on my iPhone, when i noticed that one album was missing, and instead there was the "cloud" icon. so i pressed it, figuring it would just download. it didn't. apparently apple have pulled that specific album from iTunes without as much as notification. i contacted CS, which were very kind (at first) and did apologies for the incident. they offered me a one (1!) song credit as some sort of compensation. i told the representative that 1 song credit is... a bit unfair in this situation. i offered them what i thought were reasonable suggestions: 1) remove the album permanently from my account and refund the sum i paid 2) remove the album, but provide me with song credits in equal value or amount to the price/amount of songs in that album. these (i think) are not greedy demands. apple, however, declined - referred me to a close in the user agreement and told me that the song credit was "just a one time thing". needless to say, I'm very disappointed with their CS. basically, this means that they keep the $30 and I'm left with squat. $30 may seem like a childish thing to get all worked up about, but a-its still money; b-its money i worked for. is there a way for me to speak with a higher ranking CS representative? anyway, i wanted to post this as a heads-up.