Told by Apple to repurchase an app

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by tiartrop, Jul 22, 2013.

  1. tiartrop macrumors regular

    Joined:
    Oct 28, 2008
    #1
    The other day I restored my phone and I tried to redownload this app I bought in 2011, instead of showing the "cloud" icon I got the price icon instead, which indicates that I haven't bought the app. I checked the version history to see if the app was removed from the App Store previously but it doesn't seem to be the case.

    I found the receipt for the app and emailed Apple about it. They emailed me back saying that since the app has been removed or modified, I can't download it anymore and they basically told me to purchase the app again or contact the developer.

    Strangely enough, the app still appears on my "Purchases" list, the latest version too even.

    Has this ever happened to anyone? I tried to search in this forum for a similar experience but there doesn't seem to be one. The app didn't cost me much, but it just seems rather peculiar so I'm quite curious.
     
  2. sonicrobby macrumors 68020

    sonicrobby

    Joined:
    Apr 24, 2013
    Location:
    New Orleans
    #2
    I have had the case where the app didnt show up as the cloud icon to download it. But going to the app page and clicking buy, a popup come up saying I have already purchased it, and it was just going to download it.
     
  3. JohnDoe98 macrumors 68020

    Joined:
    May 1, 2009
    #3
    If you've hidden the app from the purchased pane, it'll show a price tag as if you never bought it, but if you try and buy it again it'll just tell you you already bought it and ask you to re-download it.

    So the first thing I'd check, go see if the app is listen in your hidden purchases and if it is, you know you can safely download it again without paying.
     
  4. tiartrop thread starter macrumors regular

    Joined:
    Oct 28, 2008
    #4
    I remember this happened with the older iOS, I must admit though I don't want to just try to buy it again and see what happens, especially since the app already in my Purchases list.

    I just checked it, it's not hidden. :confused:
     
  5. Bear macrumors G3

    Joined:
    Jul 23, 2002
    Location:
    Sol III - Terra
    #5
    If you don't have a gift card balance on your account, what you could do is remove your credit card from the account temporarily.

    Then you could try "buying" the app again. If you don't have to pay for it, it should download. And since there is no payment method on your account, it won't let you get an app you have to pay for.
     
  6. lolkthxbai macrumors 65816

    lolkthxbai

    Joined:
    May 7, 2011
    #6
    Which App is it? Maybe if you contact the developer, they'd issue a courtesy download code...?
     
  7. It Is James macrumors member

    Joined:
    Jul 9, 2013
    Location:
    Washington
    #7
    Are you sure you're signed into the same Apple account you originally purchased it from?

    I've had this happen sometimes, even while logged into the same account. I clicked on it anyway, and wasn't charged when I 'bought' it. It said I already own the item, and was able to download it for free.

    It was only a $1 app that I tested it with, and it was worth the risk. I wouldn't mind losing a $1 really.
     
  8. jimthing macrumors 6502a

    jimthing

    Joined:
    Apr 6, 2011
    Location:
    London, UK
    #8
    Are you 100% certain it's EXACTLY the same app? For example, many apps have same/similar names but were withdrawn from the Store, only to be reintroduced as a new version with same/similar name.

    I think recently VLC may have done this (for past licensing reasons, now resolved), i.e. I have TWO apps on my phone named "VLC", one the original they had to remove a couple of years ago, and the other the newly released version.

    You have to be careful when you think they may be the same app, as it can be quite unclear. An idea is to, if possible, try checking the Get Info for the original app on your Mac/PC iTunes software, to see what it says to in the metadata there.
     
  9. tiartrop thread starter macrumors regular

    Joined:
    Oct 28, 2008
    #9
    It's Articles by Sophiestication. Haven't tried to contact them. Maybe.

    Yep the same account. The app was priced $5 before but now it's discounted to $1 so I might try that just out of curiosity.

    Not sure if it's exactly the same app. The response from Apple indicates that the app was pulled out from the App Store and replaced with the current version, but when I checked the version history it runs all the way back to 2010 (and I bought the app in 2011).

    It was titled "Articles for iPhone" and now it's just "Articles" (I think it's just a universal app now), maybe the developer made a slight modification that caused this problem.
     
  10. lolkthxbai macrumors 65816

    lolkthxbai

    Joined:
    May 7, 2011
    #10
    You wanna try that and post here with your results?
     
  11. Zerthis macrumors newbie

    Joined:
    Jul 28, 2013
    #11
    Not exactly the same situation tho, but I switched stores (from Thai to Dutch) a while ago and all purchases I have made in the Thai store disappeared from my "Purchased" page. The apps show up in the Dutch store with the recent price. When I click "Purchase" it will prompt me saying I have already purchased the app and can download it for free. Purchases made in the Dutch store are indeed showing the cloud icon.

    Sometimes this is confusing, Apple's systems do know it, but they don't show it.
     

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